[RESOLVED] Computer freezes at boot up- Ready to delete virus, but

[704_Skate]

Ok, sorry for the long title, someone else who I saw at the top of the forum has a similar problem. Mine is a little different. The file I downloaded was a virus, I was aware of it when it finished downloading, the only thing I forgot was to right click and not double click. Like the idiot I am I double clicked. The file which I downloaded to the desktop disappeared just as I did that. Then the computer locked up. Force shutdown and a reboot. Freezes right when explorer launches, some icons are white and haven't loaded, mouse appears but won't move. Ok, so I went to safe mode a couple times and looked around to spot anything, nothing. Did a full malwarebytes scan, came out with 1 file. This particular file though can NOT be removed unless I reboot my computer, when I rebooted my computer it locked up. Went back to safemode to find the maleware script to remove the virus still in my startup programs list. Re did the scan and the virus is still on my computer.

Is there another way to remove this virus? I'm in safe mode now and have Malwarebytes open with the virus ready to be deleted, only though I can't because my computer freezes upon start up. I could try Super Anti Spyware or Avast and see if they require a reboot, but it'll take a bit too long cause I don't know if any of those would even pick up the virus. Or could I go into the folder and manually delete it?

help need ASAP, thank you

[Broni]

Why is this topic marked as "Resolved"?

Using Safe Mode with Networking...

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.com
* Rkill.scr
* Rkill.pif
* Rkill.exe

* Double-click on the Rkill desktop icon to run the tool.
* If using Vista or Windows 7 right-click on it and choose Run As Administrator.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

Once you've gotten one of them to run then try to immediately run the following.

Now download and run exeHelper.

* Please download exeHelper from Raktor to your desktop.
* Double-click on exeHelper.com to run the fix.
* A black window should pop up, press any key to close once the fix is completed.
* A log file named log.txt will be created in the directory where you ran exeHelper.com
* Attach the log.txt file to your next message.[/LIST]

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

===============================================================

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!


Download HijackThis:
http://www.trendsecure.com/portal/en...kthis/download
by clicking on Installer under Version 2.0.2
[DO NOT download version 2.0.3 (beta)]
Install, and run it.
Post HijackTHis log.
Do NOT attempt to fix anything!

NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator

[704_Skate]

Ekk, sorry to waste your time Broni, I marked it as resolve because I couldn't figure out how to delete it. I fixed the problem. I located the file by showing the hidden files, deleted it, then restarted.. same problem. I realized the virus still worked in the trash bin. Backed up the file to a CD I don't use in case it was a needed file, permanently deleted it and it worked. Weird because I did an online scan of that file and got nothing. Malwarebytes was the only program that picked it up out of 40 others. Phew. sorry again for your time

[Broni]

Not a problem
I'm glad, self-help worked....hehehe