I never did install SP3 (KB936929) for my IE6 with SP2, which is running on XP-Home. I am the sole user and the Admin. Now that Microsoft is doing away with support for IE6 I thought I'd install SP3 and then upgrade to IE7. Well, I can't even install SP3.
I see that many people have had problems installing SP3. I have done everything I can think of - all the fixes and tips, but I continue to get "Access is Denied" after the Wizard installs about 50% of the SP3 files...then it has to delete the new files and re-install the old ones and restart..and I'm back to square one again. I must have tried to intstall SP3 two dozen times.
I turned off my Anti-Virus, Ad-Aware and Malwarebytes
I stopped or disabled services that aren't needed
I rebooted for a fresh start
I first used Windows Update for the KB936929 SP3 install (Access Denied)
I downloaded KB936929 as a stand-alone and tried installing (Access Denied)
I used Dail-a-fix to repair permissions and tried again (Access Denied)
I used KB949377 to install the Subinacl.exe file - ran the batch to reset the registry and file permissions (Access Denied)
I checked to see if I had MS XML 6.0, or MS Shared Computer Toolkit, or Remote Desktop Connection installed (Did Not)
On Windows Update History the KB936929 SP3 file shows it failed to install (numerous times!) - Error Code: 0x80070005
When I ran the Command check to find what failed it said INF Registry Failed - Install Error 0x5
I've run out of possible fixes and tips. In searching this problem I see that some people finally were able to install SP3 while others couldn't and just give up. I guess it all depends on each individual computer and its configuration, registry changes, etc.
Does anyone have any ideas that I haven't already tried to install KB936929 SP3 for XP?
Since I'm using XP-Home I do not have "secedit", but I did make a cmd and run the others in hopes it would reset the update permissions. I also checked to make sure my permissions were okay, which they were. Of course, if I didn't have permissions I doubt I could have even started the SP3 install at all.
This Svcpack.log file information may help:
1389.453: Num Ticks for Copying files : 720250
1390.218: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
1390.218: INF_REGISTRY Failed
1390.218: DoInstallationoRegistryUpdates failed
1399.781: Unregistration of sprecovr successful
1400.250: Access is denied.
1409.656: Message displayed to the user: Access is denied.
1409.656: User Input: OK
1409.671: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1413.671: Message displayed to the user: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1413.671: User Input: OK
1413.734: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
2244.109: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
2244.109: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
2250.796: Message displayed to the user: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
2250.796: User Input: OK
2250.796: Update.exe extended error code = 0x5
------------------------
386.859: DoRegistryUpdates:SetupInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.ReInstall error: 0x5
386.859: INF_REGISTRY Failed
386.859: DoInstallationoRegistryUpdates failed
387.390: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2
387.390: DoInstallation: Failed to unregistering spuninst.exe for recovery.
387.390: Access is denied.
399.125: Message displayed to the user: Access is denied.
399.125: User Input: OK
399.140: Service Pack 2 installation did not complete.
Windows XP has been partially updated and may not work properly.
405.187: Message displayed to the user: Service Pack 2 installation did not complete.
Windows XP has been partially updated and may not work properly.
405.187: User Input: OK
405.187: Update.exe extended error code = 0x5
405.187: Update.exe return code was masked to 0x643 for MSI custom action compliance.
------------------------
356.609: DoRegistryUpdates:SetupInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.ReInstall error: 0x5
356.609: INF_REGISTRY Failed
356.609: DoInstallationoRegistryUpdates failed
357.140: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2
357.140: DoInstallation: Failed to unregistering spuninst.exe for recovery.
357.140: Access is denied.
360.500: Message displayed to the user: Access is denied.
360.500: User Input: OK
360.515: Service Pack 2 installation did not complete.
Windows XP has been partially updated and may not work properly.
362.515: Message displayed to the user: Service Pack 2 installation did not complete.
Windows XP has been partially updated and may not work properly.
362.515: User Input: OK
362.515: Update.exe extended error code = 0x5
362.515: Update.exe return code was masked to 0x643 for MSI custom action compliance.
-------------------
1264.046: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
1264.046: INF_REGISTRY Failed
1264.046: DoInstallationoRegistryUpdates failed
1272.875: Unregistration of sprecovr successful
1273.390: Access is denied.
1282.812: Message displayed to the user: Access is denied.
1282.812: User Input: OK
1282.828: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1286.859: Message displayed to the user: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1286.859: User Input: OK
1286.875: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
2055.015: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
2055.015: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
2063.718: Message displayed to the user: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
2063.718: User Input: OK
2063.718: Update.exe extended error code = 0x5
---------------------
1942.563: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
1942.563: INF_REGISTRY Failed
1942.563: DoInstallationoRegistryUpdates failed
1952.453: Unregistration of sprecovr successful
1953.266: Access is denied.
1964.297: Message displayed to the user: Access is denied.
1964.297: User Input: OK
1964.313: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1971.172: Message displayed to the user: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1971.172: User Input: OK
1971.188: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
3054.875: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
3054.891: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
3061.922: Message displayed to the user: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
3061.922: User Input: OK
3061.922: Update.exe extended error code = 0x5
1224.391: Num Ticks for Copying files : 607922
1225.079: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
1225.079: INF_REGISTRY Failed
1225.079: DoInstallationoRegistryUpdates failed
1233.938: Unregistration of sprecovr successful
1234.829: Access is denied.
1241.907: Message displayed to the user: Access is denied.
1241.907: User Input: OK
1241.922: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1244.438: Message displayed to the user: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1244.438: User Input: OK
1244.454: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
1918.454: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
1918.454: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
1923.813: Message displayed to the user: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
1923.813: User Input: OK
1923.813: Update.exe extended error code = 0x5
-------------------
1294.094: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
1294.094: INF_REGISTRY Failed
1294.094: DoInstallationoRegistryUpdates failed
1303.235: Unregistration of sprecovr successful
1304.016: Access is denied.
1308.844: Message displayed to the user: Access is denied.
1308.844: User Input: OK
1308.860: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1310.047: Message displayed to the user: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1310.047: User Input: OK
1310.063: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
2027.594: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
2027.610: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
2034.407: Message displayed to the user: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
2034.407: User Input: OK
2034.407: Update.exe extended error code = 0x5
2034.407: Update.exe return code was masked to 0x643 for MSI custom action compliance.
Shutdown Initiated in Self Extractor
-------------------
1248.547: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
1248.547: INF_REGISTRY Failed
1248.547: DoInstallationoRegistryUpdates failed
1257.563: Unregistration of sprecovr successful
1258.000: Access is denied.
1266.110: Message displayed to the user: Access is denied.
1266.110: User Input: OK
1266.125: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1267.204: Message displayed to the user: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1267.204: User Input: OK
1267.204: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
1971.735: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
1971.735: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
1974.969: Message displayed to the user: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
1974.969: User Input: OK
1974.969: Update.exe extended error code = 0x5
------------------------
1304.406: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
1304.406: INF_REGISTRY Failed
1304.406: DoInstallationoRegistryUpdates failed
1311.094: Unregistration of sprecovr successful
1311.735: Access is denied.
1319.828: Message displayed to the user: Access is denied.
1319.828: User Input: OK
1319.844: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1328.578: Message displayed to the user: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
1328.578: User Input: OK
1328.594: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
--------------------
--------------------
I did not include all the failures for Prune Catalogs from Hotfixes, but this is a sample of the failures:
I sent Koot here when he couldn't solve the problem elsewhere.
Shinma, the last thing I suggested to koot was a repair install. Would that screw up the registry or system files in any undesirable way? I've done them, but not with this type of problem. I will learn as much as him/ her from this problem.
(Shinma--Would it be too OT to ask what your avatar is?)
Last edited by foxy; March 9th, 2010 at 03:22 AM.
Win7 Ult/ 3.40 GHZ Intel Core i5-3570K /ASRock mobo Z77 Pro4 /SSD/ EUFI MS 3400 MHZ/8 GB RAM; Win 7 Ult/Verizon FIOS wired network
Waterfox Classic/Chrome / Firefox 115esr
--------------------------------------------------------------------------------
"The medium is the message." - Marshall McLuhan
I sent Koot here when he couldn't solve the problem elsewhere.
Shinma, the last thing I suggested to koot was a repair install. Would that screw up the registry or system files in any undesirable way? I've done them, but not with this type of problem. I will learn as much as him/ her from this problem.
(Shinma--Would it be too OT to ask what your avatar is?)
Hey Techie gal! I would be interested in knowing the answer too. Hopefully Shinma will respond with an answer to your question.
I haven't tried the XP-SP3 Network Install Package for IT Professionals & Developers. Why do you think that may work when the regular XP-SP3 version won't?
I also ran Windows Installer Update KB942288-v3-x86.exe to make sure my update installer was up-to-date. Still had the same thing happen - 50% of the file installed and then received "Access is denied".
I also ran the M$ Genuine Advantage Diagnostic Tool to make sure everything was okay with my XP-Home and it was registered as genuine, which it was.
I'm wondering if my original XP-Home CD may be able to help in any way to repair whatever is wrong. I assume the problem is likely with a registry, but I'm not sure about that... I don't want to use the XP-Home CD to repair anything if that may cause me to lose anything on my computer.
I feel that something is haywire with a registry somewhere - maybe permissions, but I checked my Admin permission and it looks good.
You may need to reset the registry and file permissions if you experience Access is denied error when installing a Windows XP Service Pack or update. (Example: Service Pack 3 setup error. Access is denied.)
Hint: If you’re seeing the error Service Pack 3 setup error. Access is denied when installing Windows XP Service Pack 3, to verify if the error is caused by incorrect registry permissions, open the file C:\Windows\Svcpack.log using Notepad and look for the text Access is denied or DoRegistryUpdates failed.
Note: Access denied errors can also be caused by third-party applications, especially anti-virus or anti-spyware applications. So, make sure that you close all the anti-virus and anti-spyware utilities temporarily and then install the Service Pack. This helps in most cases. You should reset the registry and the file permissions only if necessary.
Resetting the Registry and the File Permissions
Using SECEDIT.EXE (for Windows XP Professional)
In Windows XP Professional, you may use the following secedit command-line to reset the file and registry permissions to defaults.
secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose
For more information, see article How to reset security settings back to the defaults.
Using SubInACL
For Windows XP Home Edition (and Professional Edition), you may use the SubInACL tool to reset the registry and file permissions. Download and then install the Subinacl.exe (~370 KB) from Microsoft. SubInACL is a command-line tool that enables administrators to obtain security information about files, registry keys, etc.
Download reset.zip, unzip and run the reset.cmd file. This script resets the registry and file permissions in your system.
Reset.cmd Contents
The file reset.cmd contains the following lines:
cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %SystemDrive%\ /grant=administrators=f /grant=system=f
You need to download and run the Reset Tool .. file is attached
Hey Techie gal! I would be interested in knowing the answer too. Hopefully Shinma will respond with an answer to your question.
Techiewoman, please; I'm 63.
Avatar query be easier to answer than the SP3 problem. After about 2 weeks of this, a format might be even easier. All your data backed up? Have all your install CDs and setup files? I could do mine with my 86 programs in 4 days flat before I started cloning my HD.
Win7 Ult/ 3.40 GHZ Intel Core i5-3570K /ASRock mobo Z77 Pro4 /SSD/ EUFI MS 3400 MHZ/8 GB RAM; Win 7 Ult/Verizon FIOS wired network
Waterfox Classic/Chrome / Firefox 115esr
--------------------------------------------------------------------------------
"The medium is the message." - Marshall McLuhan
Service Pack install issues are often caused by malware or malware leftovers. Some malware will take ownership of files and registry keys under a different, hidden, admin user account.
jdc2000 has a good point. But I suggest the OP runs the Reset tool I attached and then see if SP3 will install. If it still won't then I would lean towards possible malware being on the system. Of course a scan with proper program and an analysis by experts on this forum would not be a bad idea.
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Originally Posted by SuperSparks
