Another Vista Update Issues thread

[Nabrin]

This thread started over in the Hijack This forum. Broni fixed some stuff for me but I am back to the issue that started the investigation.

Sisters laptop did an update on 10/15/09 for Windows Vista. Since then she has been getting this error message in response to the automatic updates that have tried to occur.

Windows Vista Service Pack 1 (KB936330)

Installation date: ‎10/‎24/‎2009 1:20 PM

Installation status: Failed

Error details: Code 80070002

Update type: Important

Windows Vista Service Pack 1 (SP1) is an update to Windows Vista that addresses key feedback from our customers. Windows Vista SP1 addresses specific reliability and performance issues, supports new types of hardware and adds support for several emerging standards. After you install this item, you will have to restart your computer.

More information:
http://technet.microsoft.com/en-us/w...vista/bb738089

Help and Support:
http://support.microsoft.com/kb/936330

Bondi took me through the cleaning process and we found 23 issues IIRC of viruses and trojans. She doesn't know what put them on there, but I think they interfered with her updates.

Her computer appears to have all updates completed on it when you run Belarc Advisor on it. This service pack update should have been done a long time ago, so I am speculating something is causing the computer to believe it needs the update when it really doesn't.

Is there any way to start over on the update list and reset the flags on what has updated and what has not?