Problem running SUPERAntiSpyware

[divintheanter]

While surfing the internet two windows popped up. The first said there is a security problem on your computer, click okay to continue. The second said it found viruses on my computer. I was eventually able to close the windows out by doing ctrl+alt+del and stopping the application. After this my computer froze and has been having a litany of problems from blue screens, freezing and deleting files upon start up. Previous to the two windows popping up my computer has been freezing for about a week.


I downloaded SUPERAntiSpyware installed it and am currently running it in safe mode. At first it starts running then stops on the same file HKLM\Software\Classes\CLSID\{4EDCB26C-D24C-4e72-AF07-B576699AC0DE}. I have restarted this program twice in safe mode and both times it stops at this point. It has been stuck here for well over an hour. Should I not run it in safe mode or perhaps run a different program instead?

Thanks for any help.

[fink]

Follow the instructions here and let us know how far you get. Skip to malwarebytes first then try superantispyware right after rebooting. Let us see all 3 log files if possible.

Print these instructions out.

1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.

PHYSICALLY DISCONNECT FROM THE INTERNET

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

* Open SUPERAntiSpyware.
* Under Configuration and Preferences, click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* Back on the main screen, under Scan for Harmful Software click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under Complete Scan, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.
NOTE: Tracking cookies can be omitted from the log.

RECONNECT TO THE INTERNET

RESTART COMPUTER!

2. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

3. Download, install, and run HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log.
Do not check any items and wait for further instructions.


DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!__________________
__________________

(Above layout courtesy of Broni)

[divintheanter]

I have tried running malwarebytes and after running for a few minutes the computer freezes up. Should I run this in safe mode?

[fink]

Try it in safe mode.

[Broni]

Try renaming executive file to something else; for instance, rename superantispyware.exe to screw_you.exe

[divintheanter]

I was never able to get SUPERAntiSpyware or Malwarebytes in regular or safe mode without the computer freezing. Turns out my computer wasn't infected but had a failing hard drive that completely died last night. Thanks for the help though.

[fink]

Sorry to hear that.. this may be of some use...

http://www.thefakegeek.com/2008/10/2...ver-your-data/

If you can get anything off of it be sure to scan it with a good a/v just in case.

[Broni]

Sorry for your loss...