Connection time out

[Pitry]

First thing, hello! *waves*

Second, I've encountered a weird problem. At some point on Saturday, a certain website I often go to stopped working, giving me instead a "connection timed out" message. At first I thought the website was down but after it went on for a couple of days I asked a friend to check and she said the website's working fine for her... at this point I started thinking the problem might be on my end.

It won't load both on Firefox and IE7. I have a router but when I bypassed it and connected straight to the modem it still didn't work. I also turned off the firewall, had no effect whatsoever.

I've run the Windows XP net diagnostics, it said it timed out to a specific ip, that turns out from ipconfig to be the same ip as my DNS server.

Lastly, I called the IT people from my ISP, they couldn't get the website to load either but kept on insisting the problem must be on my end...

I admit, I don't really know what a DNS server is, and I've no idea whether the IT people are right or whether their inability to load it as well means the problem is on my ISP's end... but I wasn't able to give them any other addresses that refused to work cos I didn't stumble on any other website like that.

So, my question is - if the problem is on my end how do I solve it, and if it's my ISP how do I explain to them the problem is on their end?...

Thanks!

[SpywareDr]

Welcome to VirtualDr.

1. What is the url (website address) of the site you cannot to connect to?
   
   
2. What are the IP Addresses to your DNS Servers?

[Pitry]

1. www.gallifreyone.com

2. 192.117.235.235 (that's the one that came up as the problematic one) and 62.219.186.7 (that one didn't return any problems)

[Teknophobia]

Works for me.

You can try various DNS server IPs to test (here's a list: http://www.kitz.co.uk/isp/dns.htm).

Problem is defo with your ISP. If they don't accept this, your alternative is to set an alternate/secondary dns ip.

TEk

[Pitry]

Works for me.

You can try various DNS server IPs to test (here's a list: http://www.kitz.co.uk/isp/dns.htm).

Problem is defo with your ISP. If they don't accept this, your alternative is to set an alternate/secondary dns ip.

TEk

Thanks - that's what I thought the moment the IT guy said he can't get the site to work as well, but he kept on insisting they can't be the problem...

How do I set an alternate DSN ip?

[Pitry]

Hmmm.. I can't seem to find the edit button, so sorry for the double post -

apparently it's not a DNS problem. I found out how to change the DNS and tried both IPs fro the list (thanks Teknophobia!) and openDNS... and it still isn't working. Maybe the problem is on my end...

[Teknophobia]

Are you changing the DNS IPs on the router and/or modem or the PC?

Have you tried another ISP's DNS? Plusnet for example:
212.159.6.9
212.159.6.10

TEk

[Pitry]

I tried, those killed my connection outright to all websites...

[Teknophobia]

Are you changing the DNS IPs on the router and/or modem or the PC?

[Pitry]

The PC...

[Teknophobia]

Change it on the modem side (or whatever device is making the actual connection to your ISP).

TEk

[Pitry]

Is that also done through the control panel?

[Pitry]

Tek, you're a star. Thankee loads!

[Teknophobia]

Great news Pitry

TEk