Call of Duty 2 won't install

[Cadd43]

I will do my best to give all information in regards to this problem.

When trying to install the program Call of Duty 2 I keep getting the following error. [IMG][/IMG]

Then after closing the error window the CD-rom light stays on but nothing else occurs. This happens immediately after I click on install of the menu shown for the game. It doesn't even begin to install, so I'm led to believe it could be a operating system issue. I ran a google for this type of error and found one entry on a forum. But no answer or reply was given for this type of error.

So thought I would check the error in Dr. Watson log and here is what it shows.

Application exception occurred:
App: <unknown> (pid=1084)
When: 12/19/2005 @ 18:53:40.921
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: TDAWG-COMP
User Name: Tdawg
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 10 Stepping 0
Windows Version: 5.1
Current Build: 2600
Service Pack: None
Current Type: Uniprocessor Free
Registered Organization: Cookin Computers Inc.
Registered Owner: Tdawg

*----> Task List <----*
0 System Process
4 System
408 smss.exe
468 csrss.exe
492 winlogon.exe
536 services.exe
548 lsass.exe
744 svchost.exe
832 svchost.exe
948 svchost.exe
960 svchost.exe
1124 spoolsv.exe
1372 svchost.exe
348 Explorer.EXE
1620 msiexec.exe
1388 iexplore.exe
1084 _isC.tmp
656 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 000000000043d000: C:\DOCUME~1\Tdawg\LOCALS~1\Temp\_isC.tmp
(0000000070a70000 - 0000000070ad9000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000071950000 - 0000000071a34000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.0.0_x-ww_1382d70a\comctl32.dll
(0000000077c10000 - 0000000077c63000: C:\WINDOWS\system32\msvcrt.dll
(0000000077c70000 - 0000000077cae000: C:\WINDOWS\system32\GDI32.dll
(0000000077d40000 - 0000000077dc6000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e5b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e60000 - 0000000077f45000: C:\WINDOWS\system32\kernel32.dll
(0000000077f50000 - 0000000077ff9000: C:\WINDOWS\System32\ntdll.dll
(0000000078000000 - 000000007806f000: C:\WINDOWS\system32\RPCRT4.dll

*----> State Dump for Thread Id 0x73c <----*

eax=00000000 ebx=7ffdf000 ecx=0012ffb0 edx=7ffe0304 esi=00000001 edi=00000050
eip=004194ec esp=0012ffc4 ebp=0012fff0 iopl=0 nv up ei ng nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000286

*** WARNING: Unable to verify checksum for C:\DOCUME~1\Tdawg\LOCALS~1\Temp\_isC.tmp
*** ERROR: Module load completed but symbols could not be loaded for C:\DOCUME~1\Tdawg\LOCALS~1\Temp\_isC.tmp
function: _isC
004194d8 0000 add [eax],al
004194da 0000 add [eax],al
004194dc 0000 add [eax],al
004194de 0000 add [eax],al
004194e0 0000 add [eax],al
004194e2 0000 add [eax],al
004194e4 0000 add [eax],al
004194e6 0000 add [eax],al
004194e8 0000 add [eax],al
004194ea 0000 add [eax],al
FAULT ->004194ec 0000 add [eax],al ds:0023:00000000=??
004194ee 0000 add [eax],al
004194f0 0000 add [eax],al
004194f2 0000 add [eax],al
004194f4 0000 add [eax],al
004194f6 0000 add [eax],al
004194f8 0000 add [eax],al
004194fa 0000 add [eax],al
004194fc 0000 add [eax],al
004194fe 0000 add [eax],al
00419500 0000 add [eax],al

*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0012fff0 00000000 004194ec 00000000 78746341 _isC+0x194ec

*----> Raw Stack Dump <----*
000000000012ffc4 69 eb e7 77 50 00 00 00 - 01 00 00 00 00 f0 fd 7f i..wP...........
000000000012ffd4 05 00 00 c0 c8 ff 12 00 - ec fb 12 00 ff ff ff ff ................
000000000012ffe4 86 bb e9 77 18 5a e9 77 - 00 00 00 00 00 00 00 00 ...w.Z.w........
000000000012fff4 00 00 00 00 ec 94 41 00 - 00 00 00 00 41 63 74 78 ......A.....Actx
0000000000130004 20 00 00 00 01 00 00 00 - 60 05 00 00 7c 00 00 00 .......`...|...
0000000000130014 00 00 00 00 20 00 00 00 - 00 00 00 00 14 00 00 00 .... ...........
0000000000130024 01 00 00 00 03 00 00 00 - 34 00 00 00 ac 00 00 00 ........4.......
0000000000130034 01 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000130044 00 00 00 00 00 00 00 00 - 02 00 00 00 00 00 00 00 ................
0000000000130054 00 00 00 00 00 00 00 00 - 64 01 00 00 8a 00 00 00 ........d.......
0000000000130064 00 00 00 00 5b 49 59 2d - f0 01 00 00 32 00 00 00 ....[IY-....2...
0000000000130074 24 02 00 00 cc 02 00 00 - 10 00 00 00 02 00 00 00 $...............
0000000000130084 8c 00 00 00 02 00 00 00 - 01 00 00 00 ac 00 00 00 ................
0000000000130094 44 04 00 00 01 00 00 00 - 02 00 00 00 f0 04 00 00 D...............
00000000001300a4 70 00 00 00 01 00 00 00 - 53 73 48 64 2c 00 00 00 p.......SsHd,...
00000000001300b4 01 00 00 00 01 00 00 00 - 03 00 00 00 02 00 00 00 ................
00000000001300c4 88 00 00 00 01 00 00 00 - 00 00 00 00 2c 00 00 00 ............,...
00000000001300d4 5a 00 00 00 5a 00 00 00 - 00 00 00 00 00 00 00 00 Z...Z...........
00000000001300e4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00000000001300f4 00 00 00 00 00 00 00 00 - 00 00 00 00 02 00 00 00 ................

My OS is Windows XP Pro SP1, on a Chaintech CT-74IF4 SOCKET A / ATX MB,AMD ATHLON 3000+ 2.0GHZ 512K FSB266 PGA, 740 MB PC-2700 /DDR/ 333MHZ MEMORY, NVIDIA GEFORCE MX-4000 128 MB 4X-PCI.

System information from DXdiag.

Time of this report: 12/20/2005, 09:19:45
Machine name: TDAWG-COMP
Operating System: Windows XP Professional (5.1, Build 2600) (2600.xpclient.010817-1148)
Language: English (Regional Setting: English)
System Manufacturer: VIA Technologies, Inc.
System Model: KM400-8235
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) , ~1.6GHz
Memory: 704MB RAM
Page File: 285MB used, 1436MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0904 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

I've tried to install it with nothing but the required processes running to insure that it isn't a memory issue. I ran Xoftspy and Zone Alarm to check for spyware that might be the culprit and found none. I find it hard to believe that it could be a hardware issue cause the program doesn't even begin to install but I could be wrong. I'm going to give Activisions help desk a call later this afternoon, they don't start receiving calls until 9:00 am PST. Until then I wanted to try to get some opinions here first versus sitting on hold and waiting for a human to speak to. We all know how that can be.

I keep a close eye on whats running, or installed on my system so I find it almost impossible to believe that this is the result of a virus. All other programs & apps are running smoothly and have been for months on end. I consider myself pretty computer savvy but this one has me stumped.

Any input would be greatly appreciated.

Tony

[liam858]

You could try copying the installation files to your hard drive, and run the setup from your computer, see if that helps.


Liam

[Cadd43]

Hi Liam,

After contacting Activision they had me return the product and have it replaced with a brand new one. They also had me to upgrade the Microsoft installer. Still a no go. I tried your suggestion of copying the 1st CD to a hard drive. It went fine until it wanted the second CD, it couldn't locate it. Kept trying to look for it on the hard drive that I copied the #1 CD to. Without the option to point it in the correct direction for the CD rom.

I'm going to make another post here about the Micrososoft Installer. I need to start from scratch I think and be sure that I have went through the procedure of upgrading it properly.

Thanks , Tony

[Cadd43]

Just wanted to follow up on this post. The error was the result of a corruption of the Microsoft Installer program. I ended up having to format and reinstall Win XP, that solved the problem. Wierd experience to say the least but I learned a few things at the same time.

[liam858]

Glad it is resolved, cheers for posting back Tony.


Liam

[AmunRa]

Hello, I came across this post online, and just had to sign up and tell you what is causing this, I am 99.9% sure I am right, as it worked for me. Its zonealarm that causes it, even if you turn it off, it will still do it. The only solution is to unstall zonealarm completely, then install. Worked for me, should work for you too!

P.S.
According to activision, zonealarm has been a major problem for installing their software

[gixxerman]

Its zonealarm that causes it, even if you turn it off, it will still do it. The only solution is to unstall zonealarm completely, then install. Worked for me, should work for you too!

P.S.
According to activision, zonealarm has been a major problem for installing their software

- I know this has been dormant for a while but I just wanted to say thanks; I had exactly the same problem (endless _isC**.tmp errors) trying to install C&C Generals/Zero Hour, it was driving me nuts and I hadn't a clue what to try until I came across this thread.
It was uninstalling ZA that completely fixed the problem.

I hope you see this and I can pass on my thanks.

Thanks a million.

[ZA_beat_out]

Thanks to Cadd43 for posting this unusual problem (maybe first in entire web)
with complete first information for his PC configuration, most thanks to AmunRa- hi registered just to sey hi is right 99,9%- no 100% i sey for Zone alarm's cause this installation problem, thanks to gixxerman hi prove after 3 months this 100% sureness. The Magic to solve problem with uninstalling the ZA security suite for me was impressive (note that software developers and Microsoft himselfs do not now how to solve the problem- they just replace game software, sugests upgrading/reinstalling MS Installer and other bul****... )


Thanks a lot guys!
Thanks to Virtual Dr. web site - only the one web place where i find a solution to this great software mystery for me this must tell something i guess...