Dial up troubles up date
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Thread: Dial up troubles up date

  1. #1
    Join Date
    Feb 2002
    Location
    UK
    Posts
    18

    Dial up troubles up date

    Hi all

    Just a quick up date on my problem, I thought I would try using an old supanet dial up connection one I us to use before they change the dial up number, guess what it worked, dial up window came up, clicked onto connect, dialed ok and this did not ask my to confirm password as before the box is ticked for save password anyway, connection made home page loaded (supanet) however the homepage then changed to "change to supanet dial up" this I have seen before, it is a series of pages that takes you through re installing a supanet update now to include a new dial up telephone number.
    Anyway as I did not continue any further at this point I believe that there is no problem with my computer it self, just the confirmation of user details durning dial up when using this latest telephone number change, mind you by latest I mean the last 6 months, for the record this is the 3rd time supanet have changed my dial up connection telephone number in 2 years.
    Dare I continue with the number change procedure when using an old telephone number or just install a new supanet isp cd rom?
    Has anyone got Supanet.com customer service telephone number.

  2. #2
    Join Date
    Oct 2002
    Location
    Cheshire UK
    Posts
    10,060
    http://www.supanet.com/access/index/pages/contact.html
    Contact technical support. The email address for technical support is:[email protected]
    The supanet support service set up phone number is:

    PC Users: 0906 715 1555

    This is a premium rate service charged at 50p per minute. As this is a premium rate service, callers need to be aged 18 or over.
    Customer care

    Who do I contact if I want to request a supanet sign-up CD, or have a non-technical query, comment, or complaint about the service I get from supanet?

    Contact customer care.

    The email address for customer care is: [email protected] or you can telephone 0870 830 3227. Calls are charged at the national rate.

    Please note: Technical queries cannot be answered on this line. Qualified technical support staff are available on the appropriate lines who will be able to assist with any technical issues you may have.

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