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January 9th, 2003, 08:34 PM
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Senior Member
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Join Date: Oct 2001
Location: Sheffield , Tasmania
Posts: 51
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O&O Defrag
Had O&O Defeg,freeware edition.
Upgraded to O& O Server Edition,removed freeware edition as required but when trying to install the new version am getting the message that there are still system files installed and the upgrade cannot continue ? How do I completely remove the old version ??
Windows XP Pro
Athon 850
512MB RAM
Service Pack 1
Any help would be greatly appreciated !
ps. Also tried removing the prog file , but to no avail
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January 9th, 2003, 08:38 PM
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Virtual PC Surgeon!
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Join Date: Oct 2001
Location: ONTARIO
Posts: 1,398
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did you reboot and delete the old directory?
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January 9th, 2003, 09:05 PM
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Senior Member
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Join Date: Oct 2001
Location: Sheffield , Tasmania
Posts: 51
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re:delete directory
Thanks for your reply. How do I delete the directory?
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January 10th, 2003, 01:39 AM
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Virtual PC Surgeon!
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Join Date: Jul 2001
Location: Wisconsin, USA
Posts: 1,084
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Open an explorer window (like my computer) and navigate to c:\program files\ . There may be a folder with the O&O program name on it. Highlight it, hold the shift key and the delete key, and then confirm the delete when it asks.
If that doesn't work we'll try something else.
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January 10th, 2003, 03:42 PM
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Virtual Intern
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Join Date: Dec 2000
Location: Gaithersburg, MD USA
Posts: 128
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You might also try contacting O&O Software technical support for assistance. Since they are in Germany, you might keep in mind the time difference...
- Greg/Raxco Software
Microsoft MVP - Windows Storage Management/File System
Disclaimer: I work for Raxco Software, the maker of PerfectDisk - a commercial defrag utility, as a systems engineer in the support department.
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January 10th, 2003, 04:00 PM
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Pappy
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Join Date: Nov 2000
Location: Fort Worth, Texas
Posts: 260
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u might want to check ur registry as well go to start>run and type regedit i would make a back up of the registry by going to registry>export (make sure my computer is highlighted in the hierarchy on the left) once u make a back up go to CURRENT_USER>Software and see if there is a folder O&O if there is delete it and restart and try the install again
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