Complete rmoval of Office XP?

[K.K.S. Bisht]

Hi friends,
I have Office XP Professional installed on my WinXP machine. An add-on was installed (which places some macros in Word for add-on to work) which worked for quite a long time and then something went wrong and this add-on stopped working for a particular user. I've checked macro security setting, etc. and found nothing wrong. The funny thing is that the Word and this add-on works well for all other users. I reomved and reinstalled the add-on, but the situation remained the same, i.e., this add-on worked for all other users, except this particular one. I repaired Office XP, using Control Panel's Add/Remove Program feature as well as using the original Office CD and also removed and reinstalled Office XP by using both of these methods, but the situation remains the same. I've used all permutations/combinations with Office and the add-on.
I have strong suspicion that removing Office does not completely removes it from the system, because the reinstallation restores the original user settings, like the toolbars/buttons reappear exactly in the the way they were before removal.
My questions are:
(1) Am I right in my suspicion? and
(2) How to remove Office XP completely, so that a reinstallation would work as a fresh install?

Thanking you all.

kks bisht

[Train]

Try the normal.dot removal.
http://www.marshalladulteducation.or.../techtip72.htm

[K.K.S. Bisht]

Thank Train. Had already done it, but did it again on your suggestion. But it does not help. Any other idea?
Regards.

[photolady]

After you uninstall Office, go into C drive, Program files, and remove the usually left behind Office folder. If that's left there when reinstalling, the reinstallation still sees it there with it's numerous options.