[RESOLVED] Mom's netbook infected

[Broni]

OK

[Nabrin]

Broni,

The Eset scan has started. Getting late for me since work comes in a few hours. Need to let the scan run overnight and will check on it when I get up.

I appreciate the help so far. Will be back on after work tomorrow. Thanks for the tips.

[Broni]

You're very welcome

[Nabrin]

Grrr...forgot to "scan archives. Redoing scan but it found this the first time.

C:\System Volume Information\_restore{764350AC-A19F-4A22-B3D9-9045D03D60C1}\RP327\A0025203.exe Win32/Adware.SpywareProtect2009 application

[Broni]

The above id an infection in one of your restore points.
We'll reset system restore soon, so no worries

[Nabrin]

Back..out of town for a couple of days.

Results of the second scan look just like the first.

C:\System Volume Information\_restore{764350AC-A19F-4A22-B3D9-9045D03D60C1}\RP327\A0025203.exe Win32/Adware.SpywareProtect2009 application

[Broni]

That's fine....

OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

================================================================

Your computer is clean


1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI). The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how is your computer doing.

[Nabrin]

Computer seems to be doing fine. Finished putting AV and other recommendations on it. Turning it back over to her tonight.

Thanks again for the help.

[Broni]

Way to go!!
Good luck and stay safe