Trojan still lurking on computer?

[Broni]

You're running low on C drive free space:

Drive C: | 29.30 Gb Total Space | 3.37 Gb Free Space | 11.50% Space Free

This is a very small drive.

================================================================

We need to remove old Java installations...

Please download JavaRa to your desktop and unzip it to its own folder

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.

==================================================================

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
  O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
  O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
  O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
  
  
  :Services
  
  :Reg
  
  :Files
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

==============================================================

Last scans...

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=======================================================

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

========================================================

Disable your antivirus program.
Go to Kaspersky website and perform an online antivirus scan.

• Disable your active antivirus program.
• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  • Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

[hhfanx2]

All processes killed
========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Restrictions\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel\ deleted successfully.
Starting removal of ActiveX control {E2883E8F-472F-4FB0-9522-AC9BF37916A7}
C:\Windows\Downloaded Program Files\gp.inf not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\\{AEB6717E-7E19-11d0-97EE-00C04FD91972} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AEB6717E-7E19-11d0-97EE-00C04FD91972}\ not found.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Emily
->Temp folder emptied: 127660 bytes
->Temporary Internet Files folder emptied: 1530853 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 93679948 bytes
->Flash cache emptied: 3881 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 30506 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 91.00 mb


[EMPTYFLASH]

User: All Users

User: Default

User: Default User

User: Emily
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.11.0 log created on 08292010_104911

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...

[hhfanx2]

Results of screen317's Security Check version 0.99.5
Windows Vista (UAC is enabled)
Out of date service pack!!
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:
Ad-Aware
Malwarebytes' Anti-Malware
CCleaner
Java(TM) 6 Update 21
Adobe Flash Player 10.1.82.76
Adobe Reader 8.2.4
Chinese Traditional Fonts Support For Adobe Reader 8
````````````````````````````````
Process Check:
objlist.exe by Laurent
Windows Defender MSASCui.exe
Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
Avira Antivir avgnt.exe
Avira Antivir avguard.exe
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
Windows Defender MSASCui.exe
````````````````````````````````
DNS Vulnerability Check:
Unknown. This method cannot test your vulnerability to DNS cache poisoning. (Wireless connection?)

``````````End of Log````````````

[Broni]

Any particular reason why no service pack is installed?

[hhfanx2]

Actually, I was very surprised to see that as well, since I regularly do get the updates from microsoft, but unfortunately I was not computer-knowledgeable enough to realize that I should manually check to see if I ever had a service pack installed.
I would be able to install service packs after you've given me the "all clear", right?

[Broni]

Yes, as soon, as Kaspersky scan comes up clean.

[hhfanx2]

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Sunday, August 29, 2010
Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit (build 6000)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Sunday, August 29, 2010 11:21:56
Records in database: 4167253
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Objects scanned: 136341
Threats found: 1
Infected objects found: 2
Suspicious objects found: 0
Scan duration: 03:22:43


File name / Threat / Threats count
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0E3C0000\4FBE6996.VBN Infected: EICAR-Test-File 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0E3C0000\4FBE6996.VBN Infected: EICAR-Test-File 1

Selected area has been scanned.

[Broni]

Good

OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

=============================================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current (including Service Pack 2)

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

11. Run defrag at your convenience.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.

[hhfanx2]

The two infected files that the Kaspersky found, were in th quarantine folder of my old antivirus, Symantec which I have not used in a long time. It is safe to leave those infected files there or should I delete them? thanks

[Broni]

Those files are safe in Quarantine folder, but I missed those Norton's folders as a garbage (not used anymore), so you can manually delete both folders:
- C:\Users\All Users\Symantec
- C:\ProgramData\Symantec

[hhfanx2]

Ok thanks for that.
So I created system restore points and I will now install the service pack I need. Thank you!!

[Broni]

Do that and give me a final word regarding your computer behavior.

[hhfanx2]

By the way, I'm just curious, but do you have any guess as to what happened to that original Trojan that I believe was allowed access, but that I now cannot find the infected file for?

[Broni]

That file was located in "Temp" folder, so it must have been removed by one of our tools (TFC?).

[hhfanx2]

i hope so!
Anyway, about the service pack, I need to clear up around 5gb of space on my harddrive. I only have about 3gb free on my C. Is there any way i can free up enough space?