webcam crashing computer and generally acting up
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Thread: webcam crashing computer and generally acting up

  1. October 23rd, 2003, 08:12 PM #1
    jllz's Avatar
    jllz
    jllz is offline Virtual Med Student
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    Unhappy webcam crashing computer and generally acting up

    Mum bought a Logitech QuickCam webcam. There really isnt a lot of documentation with this thing.

    It was installed over a week ago. When she's chatting the screen goes black and frequently she has to reboot the computer. She's using the most recent version of Yahoo Messenger. Scandisk is coming on telling her she's getting allocation errors. She's getting illegal operations windows.

    Her computer has:
    128mg ram
    400 processor
    20gb harddrive
    win98se
    usb 1.1

    She's within the recommended specs. We would appreciate any assistance. Thanks
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  2. October 23rd, 2003, 08:25 PM #2
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    photolady
    photolady is offline Lifetime Friend of Site Staff
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    Usually the recommended specs are the least amount a product will run under. However, having more ram will help also. Black screen usually indicates heat and or video card problems. What video card does she have?
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  3. October 23rd, 2003, 08:28 PM #3
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    Murf
    Murf is offline Virtual PC Specialist!!!
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    The computer must have DirectX 9.0 for it to properly work.

    To check your version:

    Go to the Windows START Menu, select RUN, type dxdiag and click OK.

    Read the DirectX version information near the bottom of the DirectX Diagnostic Tool box.

    To get the latest version:

    HERE
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  4. October 25th, 2003, 01:03 PM #4
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    jllz
    jllz is offline Virtual Med Student
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    Hi, Murf and Photolady
    Thank you for the info. I checked and the computer does have DirectX 9.0. I looked at the info for the video card and what I found is:

    Trident card
    Chip Type TGUI 9680
    built in
    Mem 2mb.

    Any thoughts on how this would affect the webcam performance? Can a built in video card be disabled and a new one installed with more ram memory?
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  6. October 25th, 2003, 01:32 PM #5
    Train
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    Originally posted by jllz

    Any thoughts on how this would affect the webcam performance? Can a built in video card be disabled and a new one installed with more ram memory?
    Yes it can be be disabled, normally either in Bios, inserting a PCI or AGP card, then on some there is a jumper on the motherboard to do it.

    Yes, the more ram the video card has the more load it can take off the cpu.
    • Her computer has:
      128mg ram
      400 processor
      20gb harddrive
      win98se
      usb 1.1


    That tells me that there may not be a agp slot on the motherboard but they do make PCI cards that will do the trick if that is true.
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