Poppy4, can you explain more fully what you mean by the reload button on your BJC2000? I take it you're referring to a button on the outside of your printer, am I right? The only "reload" I tried was on my browser page and that one reloads the "present page" from the server. I looked at the booklet which came from my HP Deskjet and it doesn't explain the buttons on the printer. (Isn't that nice. . .) I'm assuming that the reload you're referring to is one on the outside of the printer. I'll try using the buttons on my printer and see if that helps. Thanks Poppy4