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July 15th, 2012, 10:17 PM
#2
I have an update for the above post. I tried the step-by-step instructions on the Mozilla Troubleshooting webpages--"Firefox is already running but is not responding"
First: was the "End Firefox's processes", which I could not do because the file "firefox.exe" does not appear in the Task Manager at all, therefore cannot "end Process."
Second: It said to remove the profile lock file. It's not there either.
So then I performed a "Check Drive for errors". Computer is running a little faster, but still no Firefox.
Third: Found the Profile folder okay. I don't "file-share", and the read-only is unchecked.
Fourth: Troubleshooted the Plug-ins. Husband suggested uninstalling Java and Adobe Flash Player, which I did. Have not reinstalled.
So that's where I left off with the Firefox problem.
As for the Lenovo thinkVantage Toolbox, I uninstalled it. Problem solved.
Last edited by rollie; July 15th, 2012 at 10:50 PM.
Reason: Forgot to write something
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