Quote Originally Posted by Broni View Post
Seeing file extensions is rather handy feature so I'd leave it as it is now. As for hidden files...
Open Windows Explorer, go Tools>Folder options>View tab and chackmark "Do not show hidden files and folders".
OK your way out.

See if you can run OTL from safe mode.
Thanks for the clarifications on the points I raised.

I have reset to hide the hidden files, but it seems that each time I attempt to ran OTL, it resets the hidden files to show up. Same as for the file extensions. Just thought you'd like to know. In fact, the ADVANCED tab in Internet Options setting is changed each time OTL is run even when it freezes half way during the scan.

I can't get into Safe Mode to run OTL. For some reason, I am no longer able to get inot Safe Mode following all the scans that have been made.

The last driver that is loaded and then freezes when trying to boot into Safe Mode is

....WINDOWS\system32\Drivers\Mup.sys

But if AVG is installed, it would stopped at

...WINDOWS\Systems32\Drivers\avgidshx.sys

after Mup.sys is executed.

I have googled to find a fix, but they don't seem to work.