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June 22nd, 2012, 10:23 PM
#6
I am so sorry it has taken me so long to get back here but I have been doing a lot to try and find out the cause and solution to this problem.
First of all, as suggested by Spyware doctor, I disabled all my add-ons--but one at a time then trying to go to the Augusta Chronicle as I disabled each one of them. But as anyone who is familiar with FF knows, you have to close out FF each time you disable an add-on and restart FF before the changes take place. So it took a long time to do this. But it was not an add-on that was causing the problem because by the time I had disabled the last add-on I still could not get on the site.
Then I did a research on the Internet with the term of the what was suppose to have generated the error--the numbers at the bottom of the error message that started with sms2 I got nothing but gobbly gob for in the results--each result only showed other businesses and sites that had gotten the same messages--but no explanation of why they got this message. Then I went to MS web site, hoping to find the information there. All I got was error messages by IE but not this error message.
I did not know how to do Safe-Mode so I had to wait until my husband woke up from a nap to ask him to do this . He stated to me that when he spent hours on the phone the other day with our ISP about this problem, the tech had him to do this and it was no help--still could not access the site.
My only other thought is maybe I should restore my computer back to date just before the last update from FF. If I can access the site after this, then we will know for sure that FF's new version is the cause of this--or either the Mozilla Maintenance Service program that was also installed at the same time as the new version of FF. I think right now I will go and uninstall the Mozilla Maintenance Service program and then try to access the Augusta Chronicle and see if that fixes the problem. If it does, then I won't have to restore back to an earlier date. Will post back in a few minutes and let you know what I did & if I got any results.
Sheila 
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