Also, I just tried to start the machine in Safe mode and when I select from the options which level of safe mode (Safe mode, Safe mode with Networking, etc.), I select Safe mode and then a black screen filled with entries appears then boots to the next screen which has a window stating something about being in safe mode for diagnostics and if I want to continue to press "Yes". The problem is that the cursor does not respond and hitting "Enter" does not do anything either. I think the fix you provided has created some problems. Sorry, but the only thing I can think of now is to restore the machine to a previous date so that it functions properly. This problem with the Word doc is very strange and as I said, was never there before running the fix you provided.