HP G4050 Slide scanning software does not load

[photolady]

You're welcome Ken. Let me know how it goes with him and his scanner.

[mugwump]

Photolady, I haven't heard a thing from my friend since last night. It's like he fell into a hole somewhere. Whenever he emails me about the scanner problem, I'll let you know. I'm curious too. Ken

[photolady]

Did you email him to see if any of the suggestions I gave worked? Sometimes we get so involved that our communication gets pushed under the table. I hope what I suggested worked for him.

[mugwump]

I just got an email from him stating that, in working with the scanner software, Evast reported that he has a Trojan Horse to deal with, so his situation gets more complicated. I'll be sure and let you know whether he is successful or not. In the meantime, I think I'll shut down and go to bed. I'll be out of town much of the day tomorrow but I'll get back to you as soon as I can. Thank you for your patience. I know how frustrating it is for you to try to help someone and then not get any feedback. I'll definitely see you later. Ken

[photolady]

The trojan could have effecting his installing the scanner. And thanks for the update. I'll try to be patient in waiting further development on this issue.

[mugwump]

Photolady, I just got back in town.....received a message from the guy who is having trouble installing the scanner. He received several technical messages from HP that I would like to forward on to you but I can't figure out how to do it. I tried copy and paste (from his email) but that was not successful. Is there any way I can simply forward his email message on to you? There are several messages (in one single email)...quite technical...a simple forward to you would be best. How? Ken

[photolady]

I'll send you a PM with an address you can use to forward them to me.

[mugwump]

Forwarded email on the way. Thanks! Ken