I am posting this for another virtualdr member who can't post. She's running WinME, and downloaded Norton AntiVirus last night. After the install, on the restart it hung up on the white ME screen and just kept working. She let it go for about 10 min thinking that it was just updating files. When she started to get a little concerned and hit escape there was a long list of repeated lines that said "windows cannot upgrade file %1 from %2. If she hit control/alt/delete it just started the whole process over again. She tried booting in safe mode and the same thing happened. She tried botting in step by step mode but wasn't sure how to bypass that step. Will she need to use her WinME disk to boot, and if so, how does she make sure she doesn't loose everything as it is? Or should she use step by step, bypass that, and try to uninstall nortons? Can anyone tell us why this might have happened? If you'll allow me to be sappy for a moment, she's my best friend and cried herself to sleep last night. So, Please help!!!

thanks