I unplugged the modem power and retested it and there is a difference again in results. On the speed test that I mentioned (speedtest.net), there is a green begin test icon and below that is a green arrow. When I click on the begin test icon, that usually gives me a DL of 11.38 but when I click on the green arrow below and run the test, the DL is around 4.39. Which icon should I be selecting and why would it give that big of a difference in results depending on which green icon you click on to begin the test?