O&O Defrag

[nickblears]

Had O&O Defeg,freeware edition.
Upgraded to O& O Server Edition,removed freeware edition as required but when trying to install the new version am getting the message that there are still system files installed and the upgrade cannot continue ? How do I completely remove the old version ??

Windows XP Pro
Athon 850
512MB RAM
Service Pack 1


Any help would be greatly appreciated !

ps. Also tried removing the prog file , but to no avail

[Asendin]

did you reboot and delete the old directory?

[nickblears]

Thanks for your reply. How do I delete the directory?

[ProfessorU]

Open an explorer window (like my computer) and navigate to c:\program files\ . There may be a folder with the O&O program name on it. Highlight it, hold the shift key and the delete key, and then confirm the delete when it asks.

If that doesn't work we'll try something else.

[gshayes]

You might also try contacting O&O Software technical support for assistance. Since they are in Germany, you might keep in mind the time difference...

- Greg/Raxco Software
Microsoft MVP - Windows Storage Management/File System

Disclaimer: I work for Raxco Software, the maker of PerfectDisk - a commercial defrag utility, as a systems engineer in the support department.

[globe_shoes15]

u might want to check ur registry as well go to start>run and type regedit i would make a back up of the registry by going to registry>export (make sure my computer is highlighted in the hierarchy on the left) once u make a back up go to CURRENT_USER>Software and see if there is a folder O&O if there is delete it and restart and try the install again