Closing Word 2000 document causes "Runtime Error"

[goldbergj]

Upon closing a Microsoft Word document, I frequently get the following message:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\WINWORD.EXE
abnormal program termination

Microsoft Word then closes down and I have to restart it to continue working.

I always save a Word document before closing it, so I have not lost data due
to this problem, but the problem is so pervasive and annoying that I would
simply like to know:

1. What is an "abnormal program termination"?

2. What causes "Runtime Errors"?

3. What can be done to stop them?

Thank you.

[PCSolutions]

Is this just one word document or do they all do this?

[yerjonesen]

Open your registry editor (start, run, regedit) and navigate to hkey current user\software\microsoft\office\9.0\word\data then delete the "data" key, exit and reboot. This won't harm word in any way, it simply forces it to reset all it's defaults.
Also have you installed any of the service updates?
Is there any antivirus software running?

[goldbergj]

Originally posted by PCSolutions:
Is this just one word document or do they all do this?

The problem can occur with any Word document, but not with every Word document.

[goldbergj]

yerjonesen: Thanks for your suggestion.

1. I have not installed any of the service updates.
2. Norton AntiVirus is always enabled.

[PCSolutions]

I think I would try the service updates
How to Obtain and Install Office 2000 Service Pack 2 (SP-2)

[goldbergj]

To PC Solutions:

I'm using Microsoft Word 2000 (9.0.2720) that came with Microsoft Works Suite 2000. Where can I find the service updates for this particular version?

[PCSolutions]

Hmmm...
Good question. The Sr1 & Sr2 updates appear to be for the full Office 2000 suite only
I think I would take a look here, might help
Troubleshooting Damaged Documents in Word for Windows