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April 9th, 2020, 08:34 PM
#61
I don't have administrative tools when I click on control panel.
When you go into Control Panel, you have to choose Large Icons or Small Icons, NOT Category in order to see Administrative Tools.
You could also go to Start > Run > services.msc
It takes me to the same services window from the way I did it by opening task manager and selecting services tab.
The Services tab in Task Manager and the Services control panel applet (services.msc) are different. You need to use services.msc to get the service name for removal. Then you can use the instructions I posted earlier:
https://www.howtogeek.com/howto/wind...n-vista-or-xp/
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April 9th, 2020, 08:40 PM
#62
I went to services.msc from the run box and it is the same servides window as the other 2 ways I tried.
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April 9th, 2020, 09:07 PM
#63
Ah wait a minute. I thought you were running Win7. I got mixed up with someone else that answered your post. Oops my bad.
My answer about removing the service is still the same. The uninstaller should have removed the services, but you'll have to do it manually.
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April 9th, 2020, 10:31 PM
#64
It's ok, Midknyte. No worries.
I will look at the link you posted to remove the Avast secure browser evaluation service and Avastwscreporter services and post back tomorrow.
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April 13th, 2020, 05:25 PM
#65
I have 4 Avast service listings when I go to task manager/services and I only have 2 Avast service listings when I right-click and select "open services." Why is the one section showing 4 services and the other section only showing 2? Which section should I look to determine which I should delete?
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April 13th, 2020, 11:42 PM
#66
If you only see 2 services, start by removing them first.
As I said all along, the Task Manager|Services tab is NOT the same as Services.msc. When you click "Open Services", that takes you to Services.msc.
You need click Right-click and Properties on the service you want to delete to get the Service name. Then you use the Service name to remove the service from a command prompt. It's all in the link I posted before.
https://www.howtogeek.com/howto/wind...n-vista-or-xp/
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April 15th, 2020, 05:11 PM
#67
I was able to delete the Avast services with the exceptioin of one. It was the AvastWSCReporter. It gave me an error message ([SC] DeleteService Failed 5:
Access is denied). I tried installing Bitdefender AV anyway and I still get the same error message (Avast update helper was detected on your syste. In order to continue installing Bitdefender AV, please remove any other antivirus solutions). I even tried installing it after rebotting my laptop and it still gives me the same message.
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April 15th, 2020, 05:36 PM
#68
Hmm. Do you see wsc_proxy.exe running in Task Manager? If so, try stopping it and then remove the service.
https://www.file.net/process/wsc_proxy.exe.html
Maybe the Avast forum has more info?
https://forum.avast.com/index.php?topic=229685.0
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April 17th, 2020, 10:15 AM
#69
Midknyte, I don't see any "wsc_proxy.exe" listing
They told me to run the Avast uninstaller utility tool that you told me to run before. I told them I already ran it before in safe mode and it didn't remove it. They told me to wait to see if an Avast staff can help me more. I didn't know Avast staff reads and responds to their forum community. Someone suggested force removing the service from link below. Would that cause me more issues if I do that?
https://serverfault.com/questions/11...ndows-services
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April 17th, 2020, 03:18 PM
#70
When you ran the sc delete command, were you in an elevated command prompt? I'm guessing that you were, if you followed the instructions on the list I posted before.
You could try removing the registry key, but you might get a permission denied on that too. At this point, you might as well try it.
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April 17th, 2020, 07:03 PM
#71
If you mean elevated command prompt as in administrator, yes I was.
I found the AvastwscReporter service entry in regedit and I deleted it, but I didn't do it in safe mode, like the instructions said. I wonder if that will cause any issues. I checked to see if it still shows up in task manager/services and it is still listed there. Perhaps, I need to reboot and hopefully it will be gone from there, as well.
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April 17th, 2020, 07:12 PM
#72
I rebooted and the AvastwscReporter is no longer listed in servcies anymore. I tried to install Bitdefender again and I still receive that same error message (Avast update helper was detected etc....).
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April 17th, 2020, 07:36 PM
#73
Elevated = as administrator
Did you search for a wsc_proxy.exe file on your system, or did you just look at processes in Task Manager?
You can use something like Everything Search to find any files/folders name Avast also.
https://www.voidtools.com/
Did you look for any other Avast registry entries?
I don't use Bitdefender or Avast, so it's hard for me to duplicate your error.
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April 17th, 2020, 09:52 PM
#74
I have everything search installed and yes, I did a search for that exe file and I do not have it.
I just did a search in my registry for "Avast" and it found numerous Avast entries. Do I just right-click on the entry in the right box and click delete for each of them found? I don't want to mess up my registry.
Do you use a paid or free version of AV?
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April 17th, 2020, 10:18 PM
#75
For Win10, I just use Windows Defender and MBAM. For work, I have to use Symantec.
You can make a backup of your registry first, if you're worried. I'm not sure what else you can to get rid of Avast.
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