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Thread: SAntivirus

  1. #31
    JLS is offline Virtual PC Specialist!!!
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    I ran the Eset AV removal tool and the only program that it found was my malwarebytes (which I don't want to remove) and it said that this program is not supported anyhow.

  2. #32
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    I don't want to delete a folder that I didn't mean to delete in the process.
    You have to specify the folder where Avast is installed if you didn't use the default path. I'm not sure what you're afraid of.

  3. #33
    JLS is offline Virtual PC Specialist!!!
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    I booted into safe mode and ran the avast clear program. It found the Avast Software and I clicked to uninstall it. It said it was successfully removed. When I booted back into windows, the Avast Software folder was still listed in ProgramData. I just deleted the entire folder and it deleted it. I tried running Bitdefender AV Plus exe file to install it and it still gives me that same message stating "potential incompatible software" message (Avast Update Helper)." I noticed that the Avast Software folder is listed again in ProgramData after I manually deleted the folder and rebooted back into windows.

  4. #34
    JLS is offline Virtual PC Specialist!!!
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    Also, there were only 2 processes listed after I ran avast clear which were Avast browser update and Avast browser update (32-bit) in task manager. I was able this time to right click and end task on each of them. But, when I reboot into windows, both processes appear again in task manager.

  5. #35
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  6. #36
    JLS is offline Virtual PC Specialist!!!
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    Midknyte, I don't believe it was, but I am not sure.

  7. #37
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    Quote Originally Posted by JLS View Post
    ...

    4breezes, I appreciate your help and advice, as well. If you can remember what exactly you did to bypass this message I am receiving, let me know. Did you have to create a Bitdefender account to use the free version?
    I've drawn a complete blank on the process I followed. I just don"t have any kind of accurate recollection. That being said, I think I may have gone back a screen and taken another path. Did I create a Bitdefender account? I think I must have. After all, I wanted this to work as advertised.

  8. #38
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    Avast browser update and Avast browser update (32-bit)
    It sure looks like you did. I'd run the Avast Browser uninstaller, if you haven't already.

  9. #39
    JLS is offline Virtual PC Specialist!!!
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    Midknyte, perhaps, I misunderstood what you were asking earlier. When you asked if I had installed the Avast "secure" browser and I said no, I thought you were asking if I installed a certain type of Avast browser (secure version). I did say earlier in my replies that I had installed the Avast browser, but rarely used it. I thought there was a secure version vs. the version that I had installed, which is why I said no. I just ran the Avast secure browser removal tool and ran it. It said it was successfully uninstalled. I rebooted my laptop. After rebooting, I checked to see if I had those 2 Avast browser update processes listed in task manager which I did not. I, also, checked to see if I had any Avast folder/files listed in ProgramData, which I did not. So, at this point, all files were successfully removed from my laptop. Then, I tried to install Bitdefender AV Plus again, and it still gives me that same error message ("potentially incompatible software found - Avast update helper was detected on your system"). I am puzzled why it states this at this point.

  10. #40
    JLS is offline Virtual PC Specialist!!!
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    I ,also, checked start up in task manager to see if there was any Avast entries listed in there, which there wasn't.

  11. #41
    JLS is offline Virtual PC Specialist!!!
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    After receiving that message I just stated above, I clicked continue and it now says Bitdefender AV free was installed. I didn't click continue this time earlier, because I assumed it would give me the error message I stated earlier when clicking it. Midknyte, as I told you before>> You rock! I can't thank you enough for all the help you have given me.

    4breezes, it does require you to create an account or sign into one to complete the installation. Thanks.

  12. #42
    JLS is offline Virtual PC Specialist!!!
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    After I created an account, I had to verify my e-mail used. Then, it asked me to log into Bitdefender central account, which I did. After signing in, a popup appeared with 3 options (activate a subscription, try Bitdefender, and buy Bitdefender). I selected activate a subscription and now it is prompting for an activation code.

  13. #43
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    Do it again and select try Bitdefender instead. activating a subscription is for a paid version.
    Don't believe everything you think.
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  14. #44
    JLS is offline Virtual PC Specialist!!!
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    Fink, I clicked on Try Bidefender and 2 options appeared (Protect this device - download Bitdefender total security to protect this device and protect other devices). The free is AV Plus, not Total security. Which option would I select?

  15. #45
    JLS is offline Virtual PC Specialist!!!
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    I selected protect this device option and it completed the installation, but it says it expires in 30 days. Is the AV Plus free version only valid for 30 days?

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