SAntivirus

[fink]

I believe that the Plus version will become the simpler free version after thirty days. When I installed it I didn't get that prompt you did and the basic free version installed right off the top. Not sure why but I do remember being a little confused about the various versions that were being offered.

[JLS]

I guess I will see if that happens at the end of my 30 days.

[JLS]

I just ran Malwarebytes again and it found 2 PUP.Optional.Segurazo entries. One located in C:\Program Files (x86) and the other in C:\ProgramData\Microsoft\Windows\StartMenu\Programs\SAntivirus. The SAntivirus isn't listed in my apps or in Revo like it was the first time I had this Segurazo AV. I wish I knew what was causing this.

[Midknyte]

Did you delete the files or not? I wouldn't bother with quarantining them.

As I mentioned a few times, you could create a new thread in the ICU.
Just follow the instructions and paste the logs.
http://discussions.virtualdr.com/sho...ted-3-21-2015)

[JLS]

I quarantined them first via malwarebytes, then I deleted the folders/files. I have been performing a malwarebytes scan multiples times a day to see if they appear again. If they do, I guess I will post in ICU.

[JLS]

Regarding my Bitdefender AV, it says that my subscription has expired and is asking for me to renew. It did not convert over to the free version. Does anyone know how I can convert my Bitdefender AV over to the free version?

[fink]

Considering this has been an ongoing issue I'd suggest going directly to the Bitdefender forums and ask them what to do.

https://forum.bitdefender.com/index....-free-edition/

[JLS]

I had installed the 30 day trial version instead of the free version. I uninstalled the trial version on my laptop and tried to install the free version. I still receive a "potentially incompatible software found" error message. It says "Avast update helper was detected on my system." I don't see anywhere on my laptop that I have this anymore. Perhaps, I am looking in the wrong folder. Which folder in windows 10 should I be looking?

[JLS]

Why didn't I receive this error message when I installed the trial version, but do when I attempt to install the free version? I don't see Avast update helper on my laptop. Could it be somewhere in the registry that I am not aware?

[jdc2000]

It is probably listed under Services. Try Stopping and Disabling the service, then reboot.

[JLS]

JDC2000, I checked services and the avast update service was set to "stopped." There isn't a disable option associated with it.

[Midknyte]

There should have been a Startup type: Disabled
It's the drop down menu right above the Service status buttons.

How is there still an Avast service? I thought you ran the Avast uninstall tool?

You can remove the service from a command prompt:
https://www.howtogeek.com/howto/wind...n-vista-or-xp/

[JLS]

I did run the Avast uninstall tool before and I When I go to task manager/services, I have 4 Avast service entries listed (2 Avast update service entries, Avast secure browser evaluation service, and Avastwscreporter). The status of all of them were set to "stopped." When I right-click on one of the services, I click on "open services." There is only 2 services listed there (Avast secure browser evaluation service and Avastwscreporter). I was able to disable the Avast secure browser evaluation service. When I try to disable the Avastwscreporter, it says access denied. Can it cause any issues when removing a service? How should I proceed?

[Midknyte]

So you uninstalled all Avast applications, but you still have Avast services left? Did you run the uninstaller from Safe Mode or not?

You ran the Avast BROWSER uninstaller, right?
https://support.avast.com/en-us/arti...Secure-Browser

You need to go to Control Panel > Administrative Tools > Services, not Task Manager. No wonder you didn't see the right options.

[JLS]

Yes, I ran uninstaller in safe mode. I don't have administrative tools when I click on control panel. I clicked on windows start icon and clicked on windows administrative tools app from the list. It takes me to the same services window from the way I did it by opening task manager and selecting services tab.