HP Printer send to shared folder issue
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Thread: HP Printer send to shared folder issue

  1. #1
    Join Date
    Apr 2005
    Posts
    300

    HP Printer send to shared folder issue

    Dear Experts

    I have got HP LaserJet M5035 MFP Series printer that initially was able to scan documents to shared folder on 2xDesktops (PC1 and PC2) windows 8

    I upgraded PC1 (but not yet PC2) only from windows 8 to windows 10 pro and I tried to copy the same setting as it was on windows 8

    Created folder on windows 10 and shared it and edited permission tab and security tab as well

    I can access that shared folder on PC1 from PC2 no issue.

    On the web interface of the printer when I click on : "Test Folder Access" I get below error message

    https://imgur.com/a/YXZbO7s

    Unable to reach ’\\VISIONDESKTOP\Kylie_Scans’. Please check the location and make corrections as needed

    Thx

  2. #2
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    Did you set the folder to allow read/write access for All Users?

  3. #3
    Join Date
    Apr 2005
    Posts
    300
    Did you set the folder to allow read/write access for All Users?
    ;
    Yes I did for specific user and for "Everyone" group and for the specific user that I created it for scan purpose and I named it as : "WHOSCAN"
    Question I haven't added "Users" group to permission and security as well ??
    Thx

  4. #4
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    It might not hurt to add the Users group to permissions.

    If you enter "\\VISIONDESKTOP\Kylie_Scans" into a Windows Explorer (not Internet Explorer) address box, can you access the shared folder from the PC2 computer?

  5. #5
    Join Date
    Apr 2005
    Posts
    300
    Yes i can access it from PC2 computer

  6. #6
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063

  7. #7
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    I would go through the setup process for the scanner again (from the links in Post #6. It is possible that it is using the internal ID for the computer from the previous Windows install, and that won't work.

  8. #8
    Join Date
    Apr 2005
    Posts
    300
    Thanks jdc2000
    finally it worked I don't know how !!!
    but definitely SMB1.0 should be enabled otherwise won't work as i did test that

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