[RESOLVED] USB mouse and keyboard stops working
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Thread: [RESOLVED] USB mouse and keyboard stops working

  1. #1
    Join Date
    Jun 2002
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    Colonia, NJ USA
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    Resolved [RESOLVED] USB mouse and keyboard stops working

    The PC makes an error sound and mouse and keyboard stops working, sometimes after a few seconds the error sounds and it starts working again, this happens numerous times and then does not start working. I have to reboot the system again to get the system on again.

    I ran event viewer-- Here is a partial listing

    Error 11/13/2019 9:02:01 AM MEIx64 3 None
    Error 11/13/2019 9:01:45 AM MEIx64 3 None
    Error 11/13/2019 9:01:29 AM MEIx64 3 None
    Error 11/13/2019 9:01:13 AM MEIx64 3 None
    Error 11/13/2019 9:00:56 AM MEIx64 3 None
    Critical 11/13/2019 9:00:40 AM Kernel-Power 41 (63)
    Error 11/13/2019 9:02:04 AM EventLog 6008 None
    Error 11/13/2019 8:44:52 AM MEIx64 3 None
    Error 11/13/2019 8:44:37 AM MEIx64 3 None
    Error 11/13/2019 8:44:21 AM MEIx64 3 None
    Error 11/13/2019 8:44:05 AM MEIx64 3 None
    Error 11/13/2019 8:43:48 AM MEIx64 3 None
    Critical 11/13/2019 8:43:32 AM Kernel-Power 41 (63)
    Information 11/13/2019 8:43:31 AM FilterManager 6 None
    Error 11/13/2019 8:44:58 AM EventLog 6008 None
    Error 11/12/2019 7:28:07 PM MEIx64 3 None
    Error 11/12/2019 7:27:51 PM MEIx64 3 None
    Warning 11/12/2019 7:27:35 PM MEIx64 4 None
    Error 11/12/2019 7:27:35 PM MEIx64 3 None
    Warning 11/12/2019 7:27:19 PM MEIx64 4 None
    Error 11/12/2019 7:27:19 PM MEIx64 3 None
    Error 11/12/2019 7:27:02 PM MEIx64 3 None
    Error 11/11/2019 7:25:10 PM cdrom 7 None
    Error 11/11/2019 7:25:00 PM DistributedCOM 10005 None
    Error 11/11/2019 7:25:00 PM cdrom 7 None
    Error 11/11/2019 7:24:51 PM cdrom 7 None
    Error 11/11/2019 7:24:37 PM Service Control Manager 7000 None
    Error 11/11/2019 7:24:37 PM Service Control Manager 7009 None
    Error 11/11/2019 7:24:34 PM cdrom 7 None
    Error 11/11/2019 7:24:25 PM cdrom 7 None
    Error 11/11/2019 7:24:16 PM cdrom 7 None
    Error 11/11/2019 7:24:07 PM cdrom 7 None
    Error 11/11/2019 7:23:58 PM cdrom 7 None
    Error 11/11/2019 7:23:49 PM cdrom 7 None
    Error 11/11/2019 7:23:40 PM cdrom 7 None
    Error 11/11/2019 7:23:31 PM cdrom 7 None

    I downloaded and made a UBCD and tried to run it, but when it opens to choosing what to test, I am NOT able to scroll down to the various options using either the keyboard or mouse.

    What can I do now. While I was writing this post the mouse and keyboard stopped and restarted 3 times.
    Please help
    Thanks
    Geoff S
    Last edited by Geoff S; November 13th, 2019 at 10:45 AM.
    MCP, A+,Net+

  2. #2
    Join Date
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    Toronto
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    If it's a wireless mouse/keyboard combo try using a different USB port for the wireless dongle. Could be the current port is dirty. Sometimes taking out and reseating the dongle a few times helps by cleaning the corrosion.

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  3. #3
    Join Date
    Jun 2002
    Location
    Colonia, NJ USA
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    509
    NO, it is a wired mouse and keyboard plugged into two separate USB ports on the PC, The PC has been idle since my last post and the mouse and keyboard are still working as I write.
    MCP, A+,Net+

  4. #4
    Join Date
    Jun 2002
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    It just stopped working

    As soon as I posted the last reply it stopped working and srated working again in a few seconds. It is driving me crazy.
    MCP, A+,Net+

  5. #5
    Join Date
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    What is the make/model of the motherboard? I see a lot of MEIx64 errors. Have you updated the Intel Management Engine Interface drivers?

  6. #6
    Join Date
    Jun 2002
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    It is a HP Compaq 8200 elite sff. How do I find the model # of the motherboard and update the Intel Mgmt. Interface.
    MCP, A+,Net+

  7. #7
    Join Date
    Mar 2009
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    You can start by looking up drivers at the HP website. Otherwise, you'd need to look up the chipset info and check the Intel website.

    https://support.hp.com/us-en/drivers...tor-pc/5037931

  8. #8
    Join Date
    Jun 2002
    Location
    Colonia, NJ USA
    Posts
    509
    Sprayed some CRC contact cleaner on both the usb mouse cable and the usb port, pushed the cable in and out a few times, the problem seems to have gone away.
    Thanks for all your help.
    MCP, A+,Net+

  9. #9
    Join Date
    Jun 2002
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    Problem Resolved

    How do I make this thread -----RESOLVED
    MCP, A+,Net+

  10. #10
    Join Date
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    Idaho Falls, Idaho, USA
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    At the top on post #1, click on Thread Tools.

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