Computer randomly restarts - Page 2
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Thread: Computer randomly restarts

  1. #16
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    Trying to follow the instructions to create a Boot flash drive and the instructions says to
    Browse to your ubcd5.iso file, and click Open

    I don't know what a ubcd5.io. I assume it is that Ultimate Boot CD, but where? If i go to the USB flash drive I just inserted, I don't have any file. Is that the source file? If so, where do I look?

    Edit: oh, I do have to follow the instructions from post 1 also!! I was concentrating on #2.
    Last edited by Cassel; September 26th, 2019 at 04:26 PM.

  2. #17
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    An .iso file is an image of a CD or DVD. That's the source file you'd use to create a bootable disc or flash drive.

  3. #18
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    So far, I ran the diagnostic test on both of my WD drives:
    - Drive 1 came up clean on both the short and long test
    - Drive 2 came up clean on the short test but because of how long it takes, I will run the long test later.

    Now, I also downloaded the Kingston SSD Manager. When I start it, what am I looking for? There is a Health overview and it shows that everything is fine. Is that all it takes to run a diagnostic test on it?

  4. #19
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    So far so good then.

    Sounds like the Kingston SSD is ok. You could also try CrystalDiskInfo.
    https://www.pcsteps.com/2530-predict...tal-disk-info/

    Did you also check Event Viewer for errors?

  5. #20
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    No, I don't typically check Event Viewer for errors because (1) I didn't know about it and (2) now that I look at it, I don't understand anything.

  6. #21
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    Event Viewer is the standard place to check when you have system errors.
    https://www.howtogeek.com/123646/htg...ou-can-use-it/

    You should still finish up the WD diags. You might also want to run a memory test (UBCD5 post#3)

  7. #22
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    Looking at the System in Event Viewer, it shows "The device, \Device\Harddisk3\DR3, has a bad block." (I am not sure what HD that is!) I guess i'll have to finish the disk check for the other disk to see if it is that last disk, or if nothing shows.

  8. #23
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    Yup. Definitely run the HD scan on that last drive.

  9. #24
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    The full scan of the last drive came up with no error.

  10. #25
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    Hmm. You could still try running chkdsk for \Device\Harddisk3\DR3. You'd need to verify which drive that is first. Here's how you do that:
    https://www.wintips.org/fix-event-7-...vice-harddisk/

    Do you have any external hard drives also?

    Did you run a memory test yet?

  11. #26
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    Do you have any external hard drives also?
    Yes, could those cause the computer to shut down too?

    Did you run a memory test yet?
    Not yet. Next on my list.

  12. #27
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    \Device\Harddisk3\DR3 could be one of your external drives. Not sure if that would cause the shutdown, but anything is possible. What are the make/model of the external drives? You might want to run diags on those also.

    Have you had any more BSODs since you first posted?

  13. #28
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    Yes, a couple but the last one only between the 25th and the 26th (so about 36 hours ago).
    I assume they are the BSOD, although I would only see the restarted computer in the morning.

  14. #29
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    Memory test is ok.
    Will run the [big] external disk overnight and unplug the other, and see if that might stop the errors!

  15. #30
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    You could double check Bluescreenview and Event Viewer for the latest errors too.

    What are the make/model of the external drives? You can run the Windows version of diags on them.

    Hopefully we can get this resolved soon.

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