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September 24th, 2019, 10:44 PM
#1
Computer randomly restarts
Hello again. It is always a problem that brings me back!
Since about a month, I have noticed my computer restarting on its own. Early on, I would find it restarted in the morning. I didn't think much of it since Windows would typically do updates overnight and sometimes, needed a restart.
Then, a couple of times, I noticed it happened during the day; I would go to work in the morning, and it was on, but when I came back in the afternoon, it was restarted. That made me think that it would be unlikely to be Windows updates.
That could happen 2 or 3 times a week, but occasionally, it would happen twice in a day.
Over the weekend, it happened (for the first time), while I was at the computer (using Word).
I saw a blue screen with a bunch of messages (I took a picture but I can't seem to be able to attach it).
Then, it restarted, went to that grey screen asking if I wanted to start in normal mode or what.
I chose to start in Normal mode and everything was fine, until the next restart (which might have been the next day or so).
I checked back a month or so, to see what program I might have installed and found a few small programs I had installed to test for a document. They were no longer needed so I deleted them. It has not solved the problem.
One thing I notice is that when I load Outlook, after such an unexpected restart, I would typically get a message about the data and it would take X number of minutes (often between 5 and 8 minutes), then it would start normally.
I am using Windows 7 Professional, Service Pack 1.
Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz
8.0 GB RAM
I am worried something is definitely going wrong and I would like to know if there is a way to identify (or narrow down) to the possible cause of this.
Thanks.
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September 25th, 2019, 11:11 AM
#2
You may be able to use BlueScreenView to see what caused the blue screen crashes.
https://www.nirsoft.net/utils/blue_screen_view.html
I would also run a Malwarebytes scan just to check for any potential issues there.
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September 25th, 2019, 11:39 AM
#3
Thanks. Will do that scan now and check the BlueScreenView after and will let you know what comes up.
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September 25th, 2019, 03:17 PM
#4
The Malware scan turned out nothing wrong on that level.
I downloaded the BlueScreenView, and ran it. I have NO CLUE what the result means. Would you know how to read those results?
Last edited by Cassel; September 25th, 2019 at 03:20 PM.
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September 25th, 2019, 05:25 PM
#5
Post a screen capture or the text from the BlueScreenView of the latest crash event here and we will see what it tells us.
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September 25th, 2019, 06:38 PM
#6
BlueScreen.jpg
Does that make sense?
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September 25th, 2019, 07:23 PM
#7
0x0000007a could be related to a failing hard disk. Have you run any hardware diagnostics?
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September 25th, 2019, 07:58 PM
#8
No I have not. Can you direct me how to do it?
By the way, I do have 3 hard drives. My C drive is a new SSD. Would that BlueScreenView result point to one in particular?
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September 25th, 2019, 09:38 PM
#9
You didn't state the make/model of your drives. UBCD5 has WD and Seagate diags. Or you can download them from their respective support sites.
http://discussions.virtualdr.com/sho...oot-CD-5-Guide
Post#4 has HD test info
By the way, I do have 3 hard drives. My C drive is a new SSD. Would that BlueScreenView result point to one in particular?
I can't tell from just your screenshot. I'd run a scan on each drive, just in case.
This link might help:
https://www.repairwin.com/how-to-ana...luescreenview/
How new is the SSD? Did you do a clean install on the SSD?
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September 25th, 2019, 09:44 PM
#10
BTW, 0x0000007a KERNEL_DATA_INPAGE_ERROR for partmgr.sys is the one that makes me suspect the HD.
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September 25th, 2019, 10:52 PM
#11
How new is the SSD? Did you do a clean install on the SSD?
It was installed in June and as far as I know, it was a fresh install where my programs were "cloned" onto a brand new drive.
Looking into that other resources you gave. I hope it won't restart in the middle of the night, while it checks!
Last edited by Cassel; September 25th, 2019 at 10:54 PM.
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September 25th, 2019, 11:00 PM
#12
Oh... checked the drive and it is a Kingston. It says to post here if it is not a WD or a ST. Not sure why.
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September 25th, 2019, 11:39 PM
#13
it was a fresh install where my programs were "cloned" onto a brand new drive.
If you cloned Windows from another drive onto your SSD, that's not a clean install.
You said you have 3 hard drives. You'd need to run the hard drive diags on those, not the SSD.
ST = Seagate
WD = Western Digital
For the SSD, you'd want to run the Kingston SSD Manager. https://www.kingston.com/us/support/...cal/ssdmanager
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September 25th, 2019, 11:44 PM
#14
If you cloned Windows from another drive onto your SSD, that's not a clean install.
Oh.. i thought it was.
Now, reading the instructions for the other drives to do a test, they are both WD, but i am a little stuck. I don't know how to boot from a USB or a disk as I don't think i have any. Do I need to make one? If so, how?
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September 25th, 2019, 11:58 PM
#15
Did you read the UBCD5 thread? The first post has instructions on creating a boot disc. Post #2 is about creating a bootable flash drive.
You could theoretically run the Windows version of the WD diags, but I prefer to use bootable drives.
https://support.wdc.com/downloads.aspx?DL
A "Clean" install is a new installation from a boot disc or drive. Note that if you cloned from a HD to an SSD, the cloning software would also need to align the partitions.
https://www.partitionwizard.com/part...partition.html
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