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April 21st, 2019, 08:01 AM
#1
Internet speed is slow
I just paid 3 months ago extra to get 50 mbs of internet speed (download). The internet on my computer has been sluggish and slow. So I called the provider RCN to complain. The tech told me my wi-fi was going in and out. I told him I thought I needed a new router & modem, since this was 4 years old. He sort of agreed, but wanted to sell me more speed. I said nope, I want to buy buy a new router & modem. He said I needed a 24 channel download modem, by Arris or Netgear. Whatever.
Anywho, I tested the speed this a.m. and it reads: download 23.8 and upload 10.5. I'm paying for 50 download, so that tells me it's slow. Need your opinion -- 1) should I get a 24 channel modem; or should I get a wifi booster?
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April 21st, 2019, 08:16 AM
#2
If you can, hook up a computer directly to the modem/router with a cable and do a speed test.
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April 21st, 2019, 03:40 PM
#3
What are the make/model of your current modem and router?
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April 22nd, 2019, 05:54 PM
#4
Make and Model:
Arris Modem TM822
Router - Cisco/Linksys E1200
Is there anything faster?
Is there a speed booster I can get?
Thanks.
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April 22nd, 2019, 06:21 PM
#5
Okay, I just called Cisco and ordered a "faster" router. I'm holding off on the modem to see if the router works. The sales tech told me this router should handle 50mbs. It's EA8300. He tried to sell me a modem, but I'm going to try the router first and then if that doesn't work, buy a modem. He recommended the CM3024 ($199). Is anybody familiar with these brands & models?
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April 23rd, 2019, 02:09 AM
#6
The Linksys E1200 should be capable of 300 MBPS according to the specs. The Arris TM822 is rated the same.
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April 23rd, 2019, 03:35 AM
#7
Arris Modem TM822 is easily capable up to 50Mbps, so that should be fine.
Did you try a wired connection or not? If you have a weak wireless signal, that would affect your speeds.
Okay, I just called Cisco and ordered a "faster" router. I'm holding off on the modem to see if the router works. The sales tech told me this router should handle 50mbs. It's EA8300.
I'm assuming you mean a Linksys EA8300 router. FYI, Belkin owns Linksys now, not Cisco.
I would not bother with a wireless booster. If you are going to buy anything, you should replace that router first.
$200 sounds pretty steep for a 24x8 modem. Anyway, your 8x4 should be capable of 50Mbps.
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April 27th, 2019, 11:55 AM
#8
@Midnyte: With Discounts it the router cost about $140. Anywho, I'm going to test the router. The speed is ridiculously slow and the RCN rep was trying to get me to buy more speed. I went from 25mbs to 50mbs and the speed is the same. Do the providers PURPOSELY slow your speed down to get you to upgrade?
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April 27th, 2019, 12:53 PM
#9
He recommended the CM3024 ($199).
You stated the price of the modem. $200 is high for the modem. $140 is about right for the router.
As fink and I suggested, try connecting to the modem or router with a WIRED connection. If the speed increases, then it could be an issue with your wireless signal strength.
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April 28th, 2019, 01:29 PM
#10
See my thread in Hardware about the computer's performance. I wonder if that is effecting the internet speed?
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April 28th, 2019, 02:33 PM
#11
I'm assuming you mean this thread. Post the link next time. I don't see anything that would that would affect the network.
http://discussions.virtualdr.com/sho...71#post1546571
Did you test with a wired connection yet? A weak wireless signal would affect your speed.
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May 2nd, 2019, 06:08 PM
#12
Update: I got the newer router and the speed is much better. Speed test = 55 mbs/10mbs
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