[RESOLVED] reponse to hacked computer - Page 3
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Thread: [RESOLVED] reponse to hacked computer

  1. #31
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  2. #32
    Join Date
    Jan 2019
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    I can't complete the last scan for some reason. It just stalls right when it starts.

  3. #33
    Join Date
    Dec 2007
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    OK. Try this instead....

    Please run a free online scan with the ESET Online Scanner


    • Disable your antivirus program
    • Under "I want a free one-time scan with ESET Online Scanner" click on "Scan now" button.
    • It'll download small file "esetonlinescanner_enu.exe".
    • Double click on downloaded file.
    • Click on Accept button.
    • Checkmark "Disable detection of potentially unwanted applications".
    • Click Scan
    • Accept any security warnings from your browser.
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

  4. #34
    Join Date
    Jan 2019
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    31
    Sorry I have been busy. I will give this a try.

  5. #35
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  6. #36
    Join Date
    Jan 2019
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    31
    Clean scan, nothing found!

  7. #37
    Join Date
    Dec 2007
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    Your computer is clean [img=https://www.bleepstatic.com/fhost/uploads/6/snag-0004.jpg]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:

    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings


    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

    5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

    7. (optional) If you want to keep all your programs up to date, download and install FileHippo App Manager.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    9. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/foru.../#entry3187642

    10. Please, let me know, how your computer is doing.

  8. #38
    Join Date
    Jan 2019
    Posts
    31
    All good! Thank you!

  9. #39
    Join Date
    Dec 2007
    Location
    Daly City, CA
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    Way to go!!
    Good luck and stay safe

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