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August 14th, 2018, 12:48 AM
#16
Thank you Broni, I will run the fix tomorrow after hard drive diagnostic.
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August 14th, 2018, 06:30 PM
#17
Sure
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August 14th, 2018, 11:06 PM
#18
Fixlog.txt:
Fix result of Farbar Recovery Scan Tool (x64) Version: 02.08.2018
Ran by admin (14-08-2018 19:55:04) Run:1
Running from C:\Users\admin\Desktop
Loaded Profiles: admin & (Available Profiles: admin & test)
Boot Mode: Normal
==============================================
fixlist content:
*****************
HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <==== ATTENTION
GroupPolicy: Restriction ? <==== ATTENTION
BHO-x32: No Name -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> No File
Toolbar: HKLM-x32 - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
S4 WinZip Compression Smart Monitor Service; "C:\Program Files\WinZip\WinZip Smart Monitor\WinZip Compression Smart Monitor Service.exe" [X]
U3 aswbdisk; no ImagePath
2017-07-09 09:05 - 2017-04-22 15:23 - 004797632 _____ () C:\ProgramData\cis2036.exe
2017-07-09 09:05 - 2017-04-22 15:28 - 000365248 _____ () C:\ProgramData\cmdres.dll
2017-07-16 18:18 - 2017-07-16 18:18 - 000006144 _____ () C:\Users\admin\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
2017-06-29 17:39 - 2017-12-27 14:39 - 000007605 _____ () C:\Users\admin\AppData\Local\Resmon.ResmonCfg
2018-08-12 15:07 - 2018-07-06 00:25 - 001945784 _____ (Microsoft Corporation) C:\Users\admin\AppData\Local\Temp\dllnt_dump.dll
Task: {7F2E741F-8434-4552-AFB6-77E1ABAF8DA9} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
AlternateDataStreams: C:\WINDOWS\system32\cdpreference.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\CustomModeApp.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\CustomModeAppv2_0.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\difx64.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\DPTopologyApp.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\DPTopologyAppv2_0.exe:$CmdTcID [130]
AlternateDataStreams: C:\WINDOWS\system32\GfxUIEx.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\Gfxv2_0.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\Gfxv4_0.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\igfxCUIService.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\igfxEM.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\igfxext.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\igfxHK.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\igfxTray.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\IntelWiDiUMS64.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\IntelWiDiVAD64.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\SysWOW64\indexeddbserver.dll:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\SysWOW64\IntelCpHeciSvc.exe:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\Drivers\ivusb.sys:$CmdTcID [64]
AlternateDataStreams: C:\WINDOWS\system32\Drivers\ssudbus.sys:$CmdTcID [130]
AlternateDataStreams: C:\WINDOWS\system32\Drivers\ssudmdm.sys:$CmdTcID [64]
AlternateDataStreams: C:\Users\admin\Downloads\Firefox Setup Stub 40.0.3.exe:$CmdTcID [64]
HKU\S-1-5-21-2848961991-288533299-670403562-1000\Software\Classes\.scr: scrfile => <==== ATTENTION
*****************
HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <==== ATTENTION => restored successfully
C:\WINDOWS\system32\GroupPolicy\Machine => moved successfully
C:\WINDOWS\system32\GroupPolicy\GPT.ini => moved successfully
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}" => removed successfully
"HKLM\Software\Wow6432Node\Classes\CLSID\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}" => removed successfully
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}" => removed successfully
HKLM\Software\Wow6432Node\Classes\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => not found
"HKLM\System\CurrentControlSet\Services\WinZip Compression Smart Monitor Service" => removed successfully
WinZip Compression Smart Monitor Service => service removed successfully
HKLM\System\CurrentControlSet\Services\aswbdisk => could not remove, key could be protected
C:\ProgramData\cis2036.exe => moved successfully
C:\ProgramData\cmdres.dll => moved successfully
C:\Users\admin\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini => moved successfully
C:\Users\admin\AppData\Local\Resmon.ResmonCfg => moved successfully
"C:\Users\admin\AppData\Local\Temp\dllnt_dump.dll" => not found
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{7F2E741F-8434-4552-AFB6-77E1ABAF8DA9}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{7F2E741F-8434-4552-AFB6-77E1ABAF8DA9}" => removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\UNP\RunCampaignManager => not found
C:\WINDOWS\system32\cdpreference.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\CustomModeApp.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\CustomModeAppv2_0.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\difx64.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\DPTopologyApp.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\DPTopologyAppv2_0.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\GfxUIEx.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\Gfxv2_0.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\Gfxv4_0.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\igfxCUIService.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\igfxEM.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\igfxext.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\igfxHK.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\igfxTray.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\IntelWiDiUMS64.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\IntelWiDiVAD64.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\SysWOW64\indexeddbserver.dll => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\SysWOW64\IntelCpHeciSvc.exe => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\Drivers\ivusb.sys => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\Drivers\ssudbus.sys => ":$CmdTcID" ADS removed successfully
C:\WINDOWS\system32\Drivers\ssudmdm.sys => ":$CmdTcID" ADS removed successfully
C:\Users\admin\Downloads\Firefox Setup Stub 40.0.3.exe => ":$CmdTcID" ADS removed successfully
"HKU\S-1-5-21-2848961991-288533299-670403562-1000\Software\Classes\.scr" => removed successfully
Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 14-08-2018 20:00:20)
Result of scheduled keys to remove after reboot:
HKLM\System\CurrentControlSet\Services\aswbdisk => could not remove, key could be protected
==== End of Fixlog 20:00:20 ====
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August 15th, 2018, 06:55 PM
#19
Last scans....
Download Security Check from here or here and save it to your Desktop.
- Double-click SecurityCheck.exe
- Follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
- Windows Defender
- Other Services
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
- Double click on TFC.exe to run the program.
- Click on Start button to begin cleaning process.
- TFC will close all running programs, and it may ask you to restart computer.
Download Sophos Free Virus Removal Tool and save it to your desktop.
- Double click the icon and select Run
- Click Next
- Select I accept the terms in this license agreement, then click Next twice
- Click Install
- Click Finish to launch the program
- Once the virus database has been updated click Start Scanning
- If any threats are found click Details, then View log file... (bottom left hand corner)
- Copy and paste the results in your reply
- Close the Notepad document, close the Threat Details screen, then click Start cleanup
- Click Exit to close the program
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August 16th, 2018, 11:04 PM
#20
checkup.txt:
Results of screen317's Security Check version 1.014 --- 12/23/15
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Avast Antivirus
Windows Defender
Malwarebytes
Bitdefender Antivirus
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Java 8 Update 144
Java version 32-bit out of Date!
Google Chrome (68.0.3440.106)
Google Chrome (plugins...)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
Bitdefender Bitdefender Security vsserv.exe
Bitdefender Bitdefender Security updatesrv.exe
Bitdefender Agent ProductAgentService.exe
Common Files Bitdefender SetupInformation Bitdefender RedLine\bdredline.exe
Bitdefender Bitdefender Security bdagent.exe
Bitdefender Bitdefender Security downloader.exe
avast software avast avastsvc.exe
AVAST Software Avast AvastUI.exe
AVAST Software Avast setup instup.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````
FSS.txt:
Farbar Service Scanner Version: 27-01-2016
Ran by admin (administrator) on 15-08-2018 at 17:35:28
Running from "C:\Users\admin\Desktop"
Microsoft Windows 10 Pro (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Policy:
========================
Security Center:
============
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv: "%systemroot%\system32\svchost.exe -k netsvcs -p".
The ServiceDll of wuauserv service is OK.
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""C:\ProgramData\Microsoft\Windows Defender\platform\4.18.1807.18075-0\MsMpEng.exe"".
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
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August 16th, 2018, 11:57 PM
#21
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August 17th, 2018, 08:31 AM
#22
Sophos ran for over 10 hours, did not appear to make any progress, had to shut it down when we left out of town. Will try again later this weekend.
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August 17th, 2018, 06:36 PM
#23
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August 18th, 2018, 02:36 PM
#24
Sophos completed its scan, no threats found.
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August 18th, 2018, 06:25 PM
#25
Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java
Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.
===============================
Your computer is clean
1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
- Activate UAC (optional; some users prefer to keep it off)
- Remove disinfection tools
- Create registry backup
- Purge System Restore
- Reset system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
2. Make sure Windows Updates are current.
3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")
5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.
6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).
7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.
8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
9. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/foru.../#entry3187642
10. Please, let me know, how your computer is doing.
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August 18th, 2018, 09:10 PM
#26
Thank you for all your help with this Broni. Computer seems to be working much better, more responsive.
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August 18th, 2018, 09:54 PM
#27
Way to go!!
Good luck and stay safe
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