very low download speeds with Asus router
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Thread: very low download speeds with Asus router

  1. #1
    JLS is offline Virtual PC Specialist!!!
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    very low download speeds with Asus router

    I have the Asus RT-N56U router that I have been using for quite some time. The power (electricity) in my area when out for several hours the other night. After the power was restored, I had to reset the router by pressing the tiny button on back of router because I couldn't regain my internet connection. After resetting my router, I had internet connection again. Immediately after doing this, I noticed that it would take a long time to access websites.

    I ran several speed tests using speedtest.net and every time my download speed was 1.xx Mpbs. My upload speed was fine. Next troubleshoot I did was bypass the router and connected my modem directly into my laptop to see what speeds I received. My download speeds just having my modem connected was 74.xx Mpbs. I contacted Asus tech support yesterday and the tech rep made me change a few settings after logging into router.asus.com. I would still receive the same donwload speed results after running a speed test after each change the tech rep made me change. After a few changes, he was at a loss and said he was going to escalate my issue to a supervisor and that I would receive a response from the supervisor after he reviewed my issue. I received an e-mail from the supervisor with the changes he stated I should change in my settings. I still receive the same download speed (1.xx Mpbs) after the changes. Below is a copy of them. I didn't have any issues before my electricity went out and all I did after it was restored was reset my router. Does anyone know how I can regain my download speeds I had prior to my power outage?


    We recommend the following troubleshooting steps to resolve this issue:

    Step 1) Please ensure the router firmware is at the latest version. (Version 3.0.0.4.380.7378).

    Step 2) Please change the channel and bandwidth of the 2.4ghz network to 20/40 or 20Mhz and the control channel to either 1, 6, or 11

    Step 2 b) Please change the channel and bandwidth of the 5ghz network to 40mhz

    Step 3) Please try changing the wireless mode of the 5ghz to N/AC mixed and control channel to 44, 36, 149

    Step 4) Enable the Quality of Service on the router (QOS)

  2. #2
    JLS is offline Virtual PC Specialist!!!
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    This is an update. I contacted Asus tech support again. The rep told me to reset my again. He asked me if I had disconnected the power cord from the router the first time I had reset my router. I told him no and the rep yesterday did not tell me to disconnect it either. He told me to disconnect it for 10 seconds. I created new passwords for my account and wi-fi and my speeds are back to normal now. I ran the speed tests 3 times and download was 77.xx Mpbs and upload was 7.xx Mpbs. I did not have to modify any settings are resetting my router like the rep was telling me to do yesterday. The step that corrected my speeds was disconnecting the power cord for 10 seconds. The rep yesterday should have told me to disconnect it, but he didn't. My issue is fixed now. Thanks.

  3. #3
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    Power glitches, even ones so short you don't notice them, can cause all sorts of strange issues with modems and routers. I have mine on a UPS and rarely have to reboot them.

  4. #4
    JLS is offline Virtual PC Specialist!!!
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    JDC2000, thanks for that info. I have other devices on my UPS, but not my modem or router.

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