Windows 10 Updates Photoshop Lock Up - Page 2
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Thread: Windows 10 Updates Photoshop Lock Up

  1. #16
    Join Date
    Feb 2018
    Posts
    38
    Hopefully this is what you're looking for.

    Event Viewer

    Log Name: Application
    Source: Application Error
    Date: 6/17/2018 3:27:53 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-0TVSRQ8
    Description:
    Faulting application name: Photoshop.exe, version: 19.1.4.56638, time stamp: 0x5af00396
    Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b
    Exception code: 0xc0000409
    Fault offset: 0x0000000000213e0c
    Faulting process id: 0x1878
    Faulting application start time: 0x01d4066e2ff67cc2
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe
    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
    Report Id: e2d5c6b0-dc13-40d4-884a-986972382402
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-06-17T19:27:53.908014100Z" />
    <EventRecordID>4010</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-0TVSRQ8</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Photoshop.exe</Data>
    <Data>19.1.4.56638</Data>
    <Data>5af00396</Data>
    <Data>igdrclneo64.dll</Data>
    <Data>0.0.0.0</Data>
    <Data>5a96b19b</Data>
    <Data>c0000409</Data>
    <Data>0000000000213e0c</Data>
    <Data>1878</Data>
    <Data>01d4066e2ff67cc2</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe</Data>
    <Data>C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll</Data>
    <Data>e2d5c6b0-dc13-40d4-884a-986972382402</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  2. #17
    Join Date
    Feb 2018
    Posts
    38
    Or this.

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  3. #18
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    15,642
    That first one is definitely a photoshop error.

    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll

    It might be time to report this to Adobe, and see if they have any updates.

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