Windows 10 Updates Photoshop Lock Up - Page 2
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Thread: Windows 10 Updates Photoshop Lock Up

  1. #16
    Join Date
    Feb 2018
    Posts
    40
    Hopefully this is what you're looking for.

    Event Viewer

    Log Name: Application
    Source: Application Error
    Date: 6/17/2018 3:27:53 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-0TVSRQ8
    Description:
    Faulting application name: Photoshop.exe, version: 19.1.4.56638, time stamp: 0x5af00396
    Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b
    Exception code: 0xc0000409
    Fault offset: 0x0000000000213e0c
    Faulting process id: 0x1878
    Faulting application start time: 0x01d4066e2ff67cc2
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe
    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
    Report Id: e2d5c6b0-dc13-40d4-884a-986972382402
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-06-17T19:27:53.908014100Z" />
    <EventRecordID>4010</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-0TVSRQ8</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Photoshop.exe</Data>
    <Data>19.1.4.56638</Data>
    <Data>5af00396</Data>
    <Data>igdrclneo64.dll</Data>
    <Data>0.0.0.0</Data>
    <Data>5a96b19b</Data>
    <Data>c0000409</Data>
    <Data>0000000000213e0c</Data>
    <Data>1878</Data>
    <Data>01d4066e2ff67cc2</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe</Data>
    <Data>C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll</Data>
    <Data>e2d5c6b0-dc13-40d4-884a-986972382402</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  2. #17
    Join Date
    Feb 2018
    Posts
    40
    Or this.

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  3. #18
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    15,814
    That first one is definitely a photoshop error.

    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll

    It might be time to report this to Adobe, and see if they have any updates.

  4. #19
    Join Date
    Feb 2018
    Posts
    40
    Sorry I haven't responded. I can't log in at home for some reason.

    I used Photoshop over the weekend and on Saturday as usual it locked up about 25% of the time I change and image size and that's A LOT.

    However I Sunday there were NO LOCK UPS!!! ALL DAY! For eight hours of straight use it never locked up once! I have not made any major changes to the PC or even restarted for fear of losing this.

    You'd recommended before to save this. How can I save these setting and this date so I can revert back to them in Windows 10?

    I will report the Adobe error.

  5. #20
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    15,814
    This is possibly due to Microsoft updates rather than an Adobe issue, although it could be both.

    With Windows 10, the only real way to "save" a working system configuration is to make an image backup file of it with software like Acronis. Even then, Microsoft may decide to "update" you to the "latest and greatest" version at any time, which may break things again.

    Two possible options once you have a stable non-crashing system with Photoshop, depending on your needs, might be the following:

    1. Make a backup image of the system. If you start to encounter issues again, restore the image to a spare hard drive, boot from that drive, and use it for Photoshop work with the system NOT connected to the internet so Microsoft cannot update anything. Swap drives back for non-Photoshop work.

    2. Set up some virtualization software and make a virtual machine of the working system, and use that, with no internet connection set up for the virtual machine, for your Photoshop work.

    Yes, these options are a pain, but so is constantly crashing software that you are trying to use to get work done.

  6. #21
    Join Date
    Feb 2018
    Posts
    40
    Thanks I look into these options.

    Could the problem be fixing itself due to Windows 10 updates?

    I don't think it's Adobe's updates causing the problem because I hadn't updated any Adobe programs on or around the time started. And the problem remained after a complete reinstall of Adobe with their latest version.

    Is there a way change Windows 10 to only update at certain times like once a week? I used this on Windows 7 and it came in very handy since I knew exactly when the updates took place to narrow down a problem.

  7. #22
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    15,814
    Could the problem be fixing itself due to Windows 10 updates?
    That is most likely what is happening. The drawback is that it may also break again when the next Windows "update" is automatically installed on your computer for you to beta test.

    Possibly useful links:

    https://www.howtogeek.com/224471/how...ading-updates/

    https://www.windowscentral.com/how-s...lly-windows-10

    https://www.pcworld.com/article/3085...0-updates.html

    https://www.zdnet.com/article/how-to...wn-a-business/

    https://www.zdnet.com/article/faq-ho...ws-10-updates/

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