I have windows 7 and it has been crashing and not letting me open web sites I tried to do recovery but it showed error 0x800700005. And said it could not complete recovery. Also email was sent to people like it came from em but it didnt. When I type in email the letters do not appear or it is a differnt word.
Not sure what else you need to know. Thank you.
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 16.05.2018 01
Ran by Beth (17-05-2018 13:38:50)
Running from C:\Users\Beth\Downloads
Windows 7 Professional Service Pack 1 (X64) (2015-11-30 21:06:42)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-1905971852-843689383-2353127980-500 - Administrator - Disabled)
Beth (S-1-5-21-1905971852-843689383-2353127980-1002 - Administrator - Enabled) => C:\Users\Beth
Guest (S-1-5-21-1905971852-843689383-2353127980-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-1905971852-843689383-2353127980-1003 - Limited - Enabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Norton Security Suite (Enabled - Up to date) {E3FDBD9F-8140-1400-F32B-8B58923F7C4D}
AV: Malwarebytes (Enabled - Up to date) {23007AD3-69FE-687C-2629-D584AFFAF72B}
AS: Malwarebytes (Enabled - Up to date) {98619B37-4FC4-67F2-1C99-EEF6D47DBD96}
AS: Norton Security Suite (Enabled - Up to date) {589C5C7B-A77A-1B8E-C99B-B02AE9B836F0}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton Security Suite (Enabled) {DBC63CBA-CB2F-1558-D874-226D6CEC3B36}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20040 - Adobe Systems Incorporated)
Adobe Flash Player 27 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 27.0.0.187 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{B046F915-7A34-7D83-5494-67D8BD488538}) (Version: 3.0.864.0 - Advanced Micro Devices, Inc.)
HP Dropbox Plugin (HKLM-x32\...\{D12BC084-97D6-438A-AA7C-5962608D17A0}) (Version: 36.0.41.58587 - HP)
HP ENVY 4520 series Basic Device Software (HKLM\...\{B46D9E8C-10FE-4873-996B-CA9EA3D7D9FE}) (Version: 40.11.1122.1796 - HP Inc.)
HP ENVY 4520 series Help (HKLM-x32\...\{201E58BD-2A1D-4C4D-BD6F-ADA7669FE3AE}) (Version: 36.0.0 - Hewlett Packard)
HP Google Drive Plugin (HKLM-x32\...\{BFA42100-DB54-467A-BB87-CF70732B4065}) (Version: 36.0.41.58587 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Photo Imaging Software (HKLM-x32\...\HP Photo Imaging Software) (Version: - )
HP Photosmart Plus B210 series Help (HKLM-x32\...\{7F5FDEA1-D0AC-4D80-9D95-59775FCCFA40}) (Version: 140.0.54.54 - Hewlett Packard)
HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.4.18.7 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
HydraVision (HKLM-x32\...\{5F170011-13ED-E84C-7844-6B941CA34F30}) (Version: 4.2.222.0 - Advanced Micro Devices, Inc.) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Java 8 Update 161 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180161F0}) (Version: 8.0.1610.12 - Oracle Corporation)
Malwarebytes version 3.4.5.2467 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.4.5.2467 - Malwarebytes)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.5.4 - Motorola Mobility)
Motorola Device Software Update (HKLM-x32\...\{894AB83D-A9AF-4E54-BFF3-A7262A0A6C13}) (Version: 13.09.3001 - Motorola Mobility) Hidden
Motorola Mobile Drivers Installation 6.4.0 (HKLM\...\{27986EDD-C9EC-4B52-B92F-06D073F0AA52}) (Version: 6.4.0 - Motorola Mobility LLC)
Mozilla Firefox 60.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 60.0.1 (x64 en-US)) (Version: 60.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 59.0.3 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Norton Security Suite (HKLM-x32\...\NGC) (Version: 22.14.0.54 - Symantec Corporation)
Product Improvement Study for HP ENVY 4520 series (HKLM\...\{1DDC5451-BE8B-4092-AB04-E92127242886}) (Version: 40.11.1122.1796 - HP Inc.)
Quicken 2010 (HKLM-x32\...\{CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}) (Version: 19.1.9.16 - Intuit)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6383 - Realtek Semiconductor Corp.)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

CustomCLSID: HKU\S-1-5-21-1905971852-843689383-2353127980-1002_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}\InprocServer32 -> C:\Users\Beth\AppData\Local\Google\Update\1.3.29.5\psuser_64.dll => No File
ShellIconOverlayIdentifiers: [ OverlayExcluded] -> {4433A54A-1AC8-432F-90FC-85F045CF383C} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\buShell.dll [2018-04-03] (Symantec Corporation)
ShellIconOverlayIdentifiers: [ OverlayPending] -> {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\buShell.dll [2018-04-03] (Symantec Corporation)
ShellIconOverlayIdentifiers: [ OverlayProtected] -> {476D0EA3-80F9-48B5-B70B-05E677C9C148} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\buShell.dll [2018-04-03] (Symantec Corporation)
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
ShellIconOverlayIdentifiers-x32: [ OverlayExcluded] -> {4433A54A-1AC8-432F-90FC-85F045CF383C} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\buShell.dll [2018-04-03] (Symantec Corporation)
ShellIconOverlayIdentifiers-x32: [ OverlayPending] -> {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\buShell.dll [2018-04-03] (Symantec Corporation)
ShellIconOverlayIdentifiers-x32: [ OverlayProtected] -> {476D0EA3-80F9-48B5-B70B-05E677C9C148} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\buShell.dll [2018-04-03] (Symantec Corporation)
ContextMenuHandlers1: [BUContextMenu] -> {F7CAA2A1-67A2-44BB-B20F-202FD8EB1DAB} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\buShell.dll [2018-04-03] (Symantec Corporation)
ContextMenuHandlers1: [Symantec.Norton.Antivirus.IEContextMenu] -> {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\NavShExt.dll [2018-04-03] (Symantec Corporation)
ContextMenuHandlers2: [Symantec.Norton.Antivirus.IEContextMenu] -> {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\NavShExt.dll [2018-04-03] (Symantec Corporation)
ContextMenuHandlers3: [MBAMShlExt] -> {57CE581A-0CB6-4266-9CA0-19364C90A0B3} => C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll [2018-03-27] (Malwarebytes)
ContextMenuHandlers5: [ACE] -> {5E2121EE-0300-11D4-8D3B-444553540000} => c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\atiacm64.dll [2012-03-22] (Advanced Micro Devices, Inc.)
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => C:\Windows\system32\igfxpph.dll [2014-03-20] (Intel Corporation)
ContextMenuHandlers6: [BUContextMenu] -> {F7CAA2A1-67A2-44BB-B20F-202FD8EB1DAB} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\buShell.dll [2018-04-03] (Symantec Corporation)
ContextMenuHandlers6: [MBAMShlExt] -> {57CE581A-0CB6-4266-9CA0-19364C90A0B3} => C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll [2018-03-27] (Malwarebytes)
ContextMenuHandlers6: [Symantec.Norton.Antivirus.IEContextMenu] -> {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA} => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\NavShExt.dll [2018-04-03] (Symantec Corporation)

==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {02AD8151-2114-43A9-A396-A0585C460C32} - System32\Tasks\Norton 360\Norton Security Suite Error Processor => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\SymErr.exe [2018-04-03] (Symantec Corporation)
Task: {02EC84D8-5343-40CB-AE30-2BEA14BBDA26} - System32\Tasks\Norton 360\Norton Security Suite Error Analyzer => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\SymErr.exe [2018-04-03] (Symantec Corporation)
Task: {18530228-926A-4ACD-AE5B-A75771D1879E} - System32\Tasks\{B7AF82CE-27D7-4705-81CB-1D35A8B9AF72} => C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe [2018-05-10] (Adobe Systems Incorporated)
Task: {19C61C07-53AC-4128-B501-9717845F6123} - \Microsoft\Windows\Windows Activation Technologies\ValidationTask -> No File <==== ATTENTION
Task: {1E806B03-A160-4C36-B07D-3EDDE16232DF} - System32\Tasks\{FFF1795A-BD12-405C-A208-9651015B587A} => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Task: {27A8D467-B1FF-4841-8DD6-C08C7F850FB5} - System32\Tasks\{E10D9617-C650-4067-9192-873C8982A473} => C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe [2018-05-10] (Adobe Systems Incorporated)
Task: {2B8C2042-8CD3-49A3-AEB6-40740C59363F} - System32\Tasks\HPCustParticipation HP ENVY 4520 series => C:\Program Files\HP\HP ENVY 4520 series\Bin\HPCustPartic.exe [2017-04-06] (HP Inc.)
Task: {2F57269B-1E09-4E2D-AB1E-B0FDAC7D279C} - \Microsoft\Windows\WindowsBackup\ConfigNotification -> No File <==== ATTENTION
Task: {411609F8-70B8-4C67-8254-26DF798861DA} - System32\Tasks\Remediation\AntimalwareMigrationTask => C:\Program Files\Common Files\AV\Norton Security Suite\Upgrade.exe [2018-04-03] (Symantec Corporation)
Task: {41846AC0-E3A4-4672-8898-6EC45C08E542} - \Microsoft\Windows\Windows Activation Technologies\ValidationTaskDeadline -> No File <==== ATTENTION
Task: {44F063CE-834C-4F8A-90F6-DF5322BB77EA} - System32\Tasks\{DBA151E7-FB33-4DAC-8F09-9F592364D1AF} => C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe [2018-05-10] (Adobe Systems Incorporated)
Task: {6C968067-14C6-42A5-BEFF-ADA16E9E22F1} - System32\Tasks\{037A4022-8394-4661-84BB-22FEC50E42A1} => C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe [2018-05-10] (Adobe Systems Incorporated)
Task: {79714237-8334-4EAE-8D71-14E1068DF2C9} - System32\Tasks\Games\UpdateCheck_S-1-5-21-1905971852-843689383-2353127980-1002
Task: {8C2CB4D0-7DE8-4581-86C3-913729DA4BA2} - System32\Tasks\{C4A3BC00-B0D3-4754-B0DB-DFEF9220128F} => C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe [2018-05-10] (Adobe Systems Incorporated)
Task: {8D494ABE-44F8-40BB-B440-C09AC26A1422} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report => C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\HPSFReport.exe [2016-04-06] (Hewlett-Packard)
Task: {98AF1D8E-603B-416C-B5A0-3A1B4FB10AF4} - System32\Tasks\{9625F219-A875-438E-ADA0-91734CCBFD1A} => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Task: {994C86AD-A929-4B2C-88A0-4E25A107A029} - System32\Tasks\Microsoft\Windows\SystemRestore\SR => C:\Windows\system32\srtasks.exe
Task: {9B490E37-979C-4A84-8F98-829DA0D28B1F} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2017-11-28] (Adobe Systems Incorporated)
Task: {9CD31FD4-5CB8-4F34-8CDB-E2A337ED82C4} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater => C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\HPSSFUpdater.exe [2016-05-04] (Hewlett-Packard)
Task: {A2B6BA0B-DBEA-4FCF-B09A-559884D92142} - System32\Tasks\Motorola Device Manager Initial Update => C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotorolaDeviceManagerUpdate.exe [2014-10-30] ()
Task: {A6AF9377-77CE-47AB-AD7D-EC32CAD0C82D} - System32\Tasks\Microsoft\Windows\Location\Notifications => C:\Windows\System32\LocationNotificationWindows.exe
Task: {AC4E5ACF-89F7-4220-BA21-81EE183975E2} - \Microsoft\Windows\Application Experience\AitAgent -> No File <==== ATTENTION
Task: {AE76EFFD-B23D-44DB-83C1-D3C55C27F35C} - System32\Tasks\{5D58855D-D13D-45D5-88EF-4B0E6C639FAA} => C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Task: {BA2BC69F-B97E-43F2-9730-0086B061C264} - System32\Tasks\Motorola Device Manager Update => C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotorolaDeviceManagerUpdate.exe [2014-10-30] ()
Task: {BC61B3D4-680F-43C1-8D47-B9172D21A1A8} - System32\Tasks\{3DE488D8-CAD9-4F58-A670-1110F8D9873B} => C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe [2018-05-10] (Adobe Systems Incorporated)
Task: {CB9A6E39-F88C-4377-85C6-0F90017EBBB8} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2018-02-09] (Adobe Systems Incorporated)
Task: {CEE64558-E1A7-4D9D-80A7-2001912BE5B5} - \Microsoft\Windows\MemoryDiagnostic\CorruptionDetector -> No File <==== ATTENTION
Task: {EBC0DF7C-6541-476C-B6D8-FF67FC4EC0A9} - System32\Tasks\{2817221D-AB0E-43D6-9978-83409A309632} => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Task: {F05E8884-698D-4335-97A2-9616EC2990E0} - System32\Tasks\{30554B87-12DF-4D66-B482-232DA0FBF3ED} => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Task: {F60F0A11-9EF1-4B86-84E7-0C265F3C6449} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Security Suite\Engine\22.14.0.54\WSCStub.exe [2018-04-03] (Symantec Corporation)
Task: {FA2BC0A6-8D4B-458A-85C8-2B8C72487513} - \Microsoft\Windows\MemoryDiagnostic\DecompressionFailureDetector -> No File <==== ATTENTION
Task: {FD7DC65E-268A-484E-A3DF-3F1E1D8954A2} - System32\Tasks\{A2DA0A64-D661-4021-9360-724AE41624D8} => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

==================== Shortcuts & WMI ========================

(The entries could be listed to be restored or removed.)


==================== Loaded Modules (Whitelisted) ==============

2017-11-24 09:56 - 2018-03-27 13:47 - 002492704 _____ () C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MwacLib.dll
2018-04-19 16:10 - 2018-03-12 15:09 - 002300192 _____ () C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\SelfProtectionSdk.dll
2012-03-22 14:17 - 2012-03-22 14:17 - 000103424 _____ () c:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Proxy.Native.dll
2012-05-04 19:42 - 2012-05-04 19:42 - 000098304 _____ () c:\Program Files (x86)\ATI Technologies\ATI.ACE\Branding\Branding.dll
2012-03-22 13:56 - 2012-03-22 13:56 - 000369152 _____ () C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLI.Aspect.CrossDisplay.Graphics.Dashboard.dll
2014-04-07 10:31 - 2014-04-07 10:31 - 000172032 _____ () C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\css_core.dll

==================== Alternate Data Streams (Whitelisted) =========

(If an entry is included in the fixlist, only the ADS will be removed.)


==================== Safe Mode (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MBAMService => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MBAMService => ""="Service"

==================== Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)


==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)


==================== Hosts content: ===============================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 22:34 - 2017-04-19 19:02 - 000000826 ____N C:\Windows\system32\Drivers\etc\hosts


==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1905971852-843689383-2353127980-1002\Control Panel\Desktop\\Wallpaper -> C:\Users\Beth\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg
DNS Servers: 75.75.75.75 - 75.75.76.76
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==


==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [SPPSVC-In-TCP] => (Allow) %SystemRoot%\system32\sppsvc.exe
FirewallRules: [SPPSVC-In-TCP-NoScope] => (Allow) %SystemRoot%\system32\sppsvc.exe
FirewallRules: [{1C54363A-72F6-4C1F-9909-CA321F359AB5}] => (Allow) C:\Users\Beth\AppData\Local\Temp\7zS68D4\HP.EasyStart.exe
FirewallRules: [{FFBD806E-8CE9-4DE7-B295-492CF90545B1}] => (Allow) C:\Users\Beth\AppData\Local\Temp\7zS69C6\HP.EasyStart.exe
FirewallRules: [{9A52001A-747D-4F05-B068-920AB02DE9FB}] => (Allow) C:\Program Files\HP\HP ENVY 4520 series\Bin\DeviceSetup.exe
FirewallRules: [{CEBEF411-4665-43FE-B5B3-F9B25697723F}] => (Allow) LPort=5357
FirewallRules: [{1FBEAA64-6AF2-4DC0-A6A3-CF15A29B47E3}] => (Allow) C:\Program Files\HP\HP ENVY 4520 series\Bin\HPNetworkCommunicatorCom.exe
FirewallRules: [{91244490-50EF-410B-A877-1D29960A34D1}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe
FirewallRules: [{EF8197CA-478D-4887-8E80-ECF2F4545870}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe

==================== Restore Points =========================

04-05-2018 11:11:21 Windows Update
08-05-2018 09:39:53 Windows Update
09-05-2018 12:29:46 Windows Update
15-05-2018 08:18:26 Windows Update
16-05-2018 20:58:36 Restore Operation
16-05-2018 23:08:33 Norton_Power_Eraser_20180516230831887
17-05-2018 07:55:57 Norton_Power_Eraser_20180517075554150
17-05-2018 12:43:54 Restore Operation

==================== Faulty Device Manager Devices =============

Name: PS/2 Compatible Mouse
Description: PS/2 Compatible Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


==================== Event log errors: =========================

Application errors:
==================
Error: (05/17/2018 01:32:41 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.19003 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1144

Start Time: 01d3ee028cf083b8

Termination Time: 65

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (05/17/2018 01:26:54 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.19003 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1374

Start Time: 01d3ee0424559004

Termination Time: 14

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (05/17/2018 01:14:36 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (05/17/2018 01:13:28 PM) (Source: System Restore) (EventID: 8210) (User: )
Description: An unspecified error occurred during System Restore: (Restore Operation). Additional information: 0x80070005.

Error: (05/17/2018 01:03:38 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (05/17/2018 01:00:27 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (05/17/2018 12:59:19 PM) (Source: System Restore) (EventID: 8210) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0x80070005.

Error: (05/17/2018 11:58:44 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.19003 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2230

Start Time: 01d3edf77a68daee

Termination Time: 5325

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:


System errors:
=============
Error: (05/17/2018 01:32:43 PM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

Error: (05/17/2018 01:13:03 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Wondershare Application Framework Service service failed to start due to the following error:
The system cannot find the file specified.

Error: (05/17/2018 01:02:54 PM) (Source: WMPNetworkSvc) (EventID: 14332) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

Error: (05/17/2018 01:02:01 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Wondershare Application Framework Service service failed to start due to the following error:
The system cannot find the file specified.

Error: (05/17/2018 12:59:54 PM) (Source: WMPNetworkSvc) (EventID: 14332) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

Error: (05/17/2018 12:58:55 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Wondershare Application Framework Service service failed to start due to the following error:
The system cannot find the file specified.

Error: (05/17/2018 12:09:15 PM) (Source: Disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (05/17/2018 12:09:14 PM) (Source: Disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.


Windows Defender:
===================================
Date: 2017-05-22 19:44:49.367
Description:
Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
Signatures Attempted:Current
Error Code:0x80508001
Error description:A problem is preventing the program from starting. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.
Signature version:1.243.711.0
Engine version:1.1.13704.0

Date: 2016-11-08 08:24:24.314
Description:
Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
Signatures Attempted:Current
Error Code:0x80508001
Error description:A problem is preventing the program from starting. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.
Signature version:1.231.1146.0
Engine version:1.1.13202.0

Date: 2016-06-06 15:27:06.647
Description:
Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
Signatures Attempted:Current
Error Code:0x8050800d
Error description:Some history items could not be displayed. Please wait a few minutes and try again. If that doesn't work, clear the history and then try again.
Signature version:1.223.580.0
Engine version:1.1.12805.0

CodeIntegrity:
===================================

Date: 2017-06-15 22:22:54.493
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-06-15 22:22:54.368
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-06-15 21:14:49.722
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-06-15 21:14:49.660
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-06-15 18:45:24.102
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-06-15 18:45:21.856
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-06-15 18:35:02.315
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-06-15 18:35:02.253
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\api-ms-win-core-synch-l1-2-0.dll because the set of per-page image hashes could not be found on the system.

==================== Memory info ===========================

Processor: AMD Athlon(tm) II X2 B28 Processor
Percentage of memory in use: 33%
Total physical RAM: 7679.39 MB
Available physical RAM: 5071.35 MB
Total Virtual: 15356.95 MB
Available Virtual: 12335.14 MB

==================== Drives ================================

Drive c: (Windows) (Fixed) (Total:457.42 GB) (Free:401.32 GB) NTFS

\\?\Volume{2cff6043-97a5-11e5-8bf2-806e6f6e6963}\ (System) (Fixed) (Total:0.34 GB) (Free:0.3 GB) NTFS
\\?\Volume{2cff6045-97a5-11e5-8bf2-806e6f6e6963}\ (Recovery image) (Fixed) (Total:8 GB) (Free:2.38 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7/8/10) (Size: 465.8 GB) (Disk ID: 18EC84C4)
Partition 1: (Active) - (Size=350 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=457.4 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=8 GB) - (Type=27)

==================== End of Addition.txt ============================