NO Audio
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Thread: NO Audio

  1. #1
    Join Date
    Jun 2002
    Location
    Colonia, NJ USA
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    418

    NO Audio

    Dell Laptop Latitude E6400 with Windows 7 Pro.
    There is no sound. Device Mgr. shows a yellow mark on the audio driver. I deleted the driver , downloaded the IDT audio driver and ran the setup. IT took a long time and then said complete and rebooted. After the reboot was complete the sound still does not work and the yellow mark is still in device mgr. When I check the playback options, it only shows ANV virtual sound device so I am not able to choose IDT audio driver as the default.
    MCP, A+,Net+

  2. #2
    Join Date
    Mar 2009
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    What was the exact file you downloaded?
    http://www.dell.com/support/home/us/...driverId=T10V6

    I think this should have been the file:
    File Format: Hard-Drive
    File Name: IDT_92HDXXX-HD-AUDIO_A03_R297613.exe

  3. #3
    Join Date
    Jun 2002
    Location
    Colonia, NJ USA
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    The downloaded file was IDTv087.zip
    MCP, A+,Net+

  4. #4
    Join Date
    Jun 2002
    Location
    Colonia, NJ USA
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    I downloaded the file IDT_92HDXXX-HD-AUDIO_A03_R297613.exe and ran it. It gave me an error message "" the hardware detected is not supported by this software."" There was a log file which I saved, do you want me to send it to you?
    MCP, A+,Net+

  5. #5
    Join Date
    Mar 2009
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    Is it 32 or 64 bit Windows?

    The downloaded file was IDTv087.zip
    I don't see that file listed on the Dell Support site. Where did you get it?

    When did this problem start? Did you try a System Restore to a previous point?

    I downloaded the file IDT_92HDXXX-HD-AUDIO_A03_R297613.exe and ran it. It gave me an error message "" the hardware detected is not supported by this software."
    I don't think the log file would help much, but you can post the info if you want.
    It might help if you posted a screenshot of your Device Manager and any error description you are seeing.
    Did you delete the audio device from Device Manager before installing the driver?

  6. #6
    Join Date
    Jun 2002
    Location
    Colonia, NJ USA
    Posts
    418
    The problem is fixed now.
    I Right clicked the Speaker Icon > Volume control Option and then checked the
    box for speakers IDT HD Audio.
    The problem started when I installed ANV Video Converter.

    Thanks for your Help.
    MCP, A+,Net+

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