[RESOLVED] Hello I need HELP - Page 4
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Thread: [RESOLVED] Hello I need HELP

  1. #46
    Join Date
    Oct 2016
    Posts
    38
    Results of screen317's Security Check version 1.014 --- 12/23/15
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Norton 360
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Adobe Flash Player 23.0.0.185
    Adobe Reader XI
    Mozilla Firefox (49.0.1)
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbam.exe
    Malwarebytes Anti-Malware mbamscheduler.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 4%
    ````````````````````End of Log``````````````````````

  2. #47
    Join Date
    Oct 2016
    Posts
    38
    Farbar Service Scanner Version: 27-01-2016
    Ran by HAL (administrator) on 16-10-2016 at 16:26:11
    Running from "C:\Users\HAL\Downloads"
    Microsoft Windows 7 Professional Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\dnsapi.dll => File is digitally signed
    C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****

  3. #48
    Join Date
    Oct 2016
    Posts
    38
    2016-10-16 21:46:21.944 Sophos Virus Removal Tool version 2.5.6
    2016-10-16 21:46:21.944 Copyright (c) 2009-2016 Sophos Limited. All rights reserved.

    2016-10-16 21:46:21.944 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

    2016-10-16 21:46:21.944 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x100 PT=0x1 WOW64
    2016-10-16 21:46:21.953 Checking for updates...
    2016-10-16 21:46:22.780 Update progress: proxy server not available
    2016-10-16 21:46:31.670 Option all = no
    2016-10-16 21:46:31.670 Option recurse = yes
    2016-10-16 21:46:31.670 Option archive = no
    2016-10-16 21:46:31.670 Option service = yes
    2016-10-16 21:46:31.670 Option confirm = yes
    2016-10-16 21:46:31.670 Option sxl = yes
    2016-10-16 21:46:31.671 Option max-data-age = 35
    2016-10-16 21:46:31.671 Option vdl-logging = yes
    2016-10-16 21:46:31.675 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2016-10-16 21:46:31.675 Machine ID: 222ac6cc82124c0da17a62f8fcac6d6c
    2016-10-16 21:46:31.676 Component SVRTcli.exe version 2.5.6
    2016-10-16 21:46:31.676 Component control.dll version 2.5.6
    2016-10-16 21:46:31.676 Component SVRTservice.exe version 2.5.6
    2016-10-16 21:46:31.676 Component engine\osdp.dll version 1.44.1.2252
    2016-10-16 21:46:31.676 Component engine\veex.dll version 3.65.2.2252
    2016-10-16 21:46:31.676 Component engine\savi.dll version 9.0.1.2252
    2016-10-16 21:46:31.677 Component rkdisk.dll version 1.5.30.0
    2016-10-16 21:46:31.677 Version info: Product version 2.5.6
    2016-10-16 21:46:31.677 Version info: Detection engine 3.65.2
    2016-10-16 21:46:31.677 Version info: Detection data 5.31
    2016-10-16 21:46:31.677 Version info: Build date 9/6/2016
    2016-10-16 21:46:31.677 Version info: Data files added 354
    2016-10-16 21:46:31.677 Version info: Last successful update (not yet updated)
    2016-10-16 21:46:36.878 Downloading updates...
    2016-10-16 21:46:36.880 Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
    2016-10-16 21:46:36.880 Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
    2016-10-16 21:46:36.880 Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
    2016-10-16 21:46:36.880 Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
    2016-10-16 21:46:36.880 Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
    2016-10-16 21:46:36.880 Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
    2016-10-16 21:46:36.880 Update progress: [I49502] sdds.data0910.xml: found supplement IDE532 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
    2016-10-16 21:46:36.880 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE532 LATEST path=
    2016-10-16 21:46:36.880 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE532 LATEST path=
    2016-10-16 21:46:36.880 Update progress: [I49502] sdds.data0910.xml: found supplement IDE533 LATEST path= baseVersion= [included from product IDE532 LATEST path=]
    2016-10-16 21:46:36.880 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE533 LATEST path=
    2016-10-16 21:46:36.880 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE533 LATEST path=
    2016-10-16 21:46:36.880 Update progress: [I49502] sdds.data0910.xml: found supplement IDE534 LATEST path= baseVersion= [included from product IDE533 LATEST path=]
    2016-10-16 21:46:36.880 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE534 LATEST path=
    2016-10-16 21:46:36.880 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE534 LATEST path=
    2016-10-16 21:46:36.880 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
    2016-10-16 21:46:36.994 Update progress: [I19463] Syncing product SAVIW32 LATEST path=
    2016-10-16 21:46:36.994 Update progress: [I19463] Product download size 151406551 bytes
    2016-10-16 21:46:38.432 Update progress: [I19463] Syncing product IDE532 LATEST path=
    2016-10-16 21:46:38.433 Update progress: [I19463] Product download size 1832805 bytes
    2016-10-16 21:46:39.216 Update progress: [I19463] Syncing product IDE533 LATEST path=
    2016-10-16 21:46:39.216 Update progress: [I19463] Product download size 2192549 bytes
    2016-10-16 21:46:39.373 Update progress: [I19463] Syncing product IDE534 LATEST path=
    2016-10-16 21:46:39.373 Update progress: [I19463] Product download size 881348 bytes
    2016-10-16 21:46:40.809 Installing updates...
    2016-10-16 21:46:41.413 Error level 1
    2016-10-16 21:47:17.297 Update successful
    2016-10-16 21:47:41.306 Option all = no
    2016-10-16 21:47:41.306 Option recurse = yes
    2016-10-16 21:47:41.306 Option archive = no
    2016-10-16 21:47:41.306 Option service = yes
    2016-10-16 21:47:41.306 Option confirm = yes
    2016-10-16 21:47:41.306 Option sxl = yes
    2016-10-16 21:47:41.321 Option max-data-age = 35
    2016-10-16 21:47:41.321 Option vdl-logging = yes
    2016-10-16 21:47:41.321 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2016-10-16 21:47:41.321 Machine ID: 222ac6cc82124c0da17a62f8fcac6d6c
    2016-10-16 21:47:41.321 Component SVRTcli.exe version 2.5.6
    2016-10-16 21:47:41.321 Component control.dll version 2.5.6
    2016-10-16 21:47:41.321 Component SVRTservice.exe version 2.5.6
    2016-10-16 21:47:41.321 Component engine\osdp.dll version 1.44.1.2252
    2016-10-16 21:47:41.321 Component engine\veex.dll version 3.65.2.2252
    2016-10-16 21:47:41.321 Component engine\savi.dll version 9.0.1.2252
    2016-10-16 21:47:41.321 Component rkdisk.dll version 1.5.30.0
    2016-10-16 21:47:41.321 Version info: Product version 2.5.6
    2016-10-16 21:47:41.321 Version info: Detection engine 3.65.2
    2016-10-16 21:47:41.321 Version info: Detection data 5.31
    2016-10-16 21:47:41.321 Version info: Build date 9/6/2016
    2016-10-16 21:47:41.321 Version info: Data files added 355
    2016-10-16 21:47:41.321 Version info: Last successful update 10/16/2016 4:47:17 PM

    2016-10-16 21:56:01.067 Could not open C:\hiberfil.sys
    2016-10-16 22:00:03.492 Could not open C:\pagefile.sys
    2016-10-16 22:13:41.729 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.7.0.76\CmnClnt\_lck\_AVPAPP_{BB639333-810A-4bf8-85F5-C537857F55FC}1
    2016-10-16 22:13:41.729 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.7.0.76\CmnClnt\_lck\_CSDK_ServiceG
    2016-10-16 22:13:41.729 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.7.0.76\CmnClnt\_lck\_CSDK_Session1
    2016-10-16 22:13:41.729 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.7.0.76\CmnClnt\_lck\_ICFMGR_{F34173A0-C9EA-45ab-B832-29D35E6D04EC}G
    2016-10-16 22:13:41.729 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.7.0.76\CmnClnt\_lck\_RDRPluginG
    2016-10-16 22:13:41.729 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.7.0.76\CmnClnt\_lck\_SNDPluginG
    2016-10-16 22:13:41.729 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.7.0.76\CmnClnt\_lck\_SvcMgr-A2B50D70-5EA1-45a0-A983-0DB9E7101676G
    2016-10-16 22:13:41.729 Could not open C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.7.0.76\CmnClnt\_lck\_{4E9CB39A-5F78-4887-A3D6-2790DE9DDE11}1
    2016-10-16 22:18:41.686 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-10-16 22:18:41.686 Could not open C:\System Volume Information\{9218474b-9203-11e6-9ef6-2c6e85ab5bf2}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-10-16 22:18:41.686 Could not open C:\System Volume Information\{92236e64-93e4-11e6-8d16-2c6e85ab5bf2}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-10-16 22:18:41.686 Could not open C:\System Volume Information\{c65a01ac-906d-11e6-98ee-2c6e85ab5bf2}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-10-16 22:18:41.686 Could not open C:\System Volume Information\{e1773f9a-906a-11e6-9ee9-2c6e85ab5bf2}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-10-16 22:30:34.373 >>> Virus 'Mal/KovterBat-A' found in file C:\Users\HAL\AppData\Local\fd3e51\a5abee.bat
    2016-10-16 22:30:34.373 >>> Virus 'Mal/KovterBat-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:30:34.373 >>> Virus 'Mal/KovterBat-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:30:34.373 >>> Virus 'Mal/KovterBat-A' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:30:37.742 >>> Virus 'Mal/KovterLnk-A' found in file C:\Users\HAL\AppData\Local\fd3e51\c4ac93.lnk
    2016-10-16 22:30:37.742 >>> Virus 'Mal/KovterLnk-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:30:37.742 >>> Virus 'Mal/KovterLnk-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:30:37.742 >>> Virus 'Mal/KovterLnk-A' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:35:21.725 >>> Virus 'Mal/KovterLnk-A' found in file C:\Users\Rick\AppData\Local\119f13\0b5cb9.lnk
    2016-10-16 22:35:21.725 >>> Virus 'Mal/KovterLnk-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:35:21.725 >>> Virus 'Mal/KovterLnk-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:35:21.725 >>> Virus 'Mal/KovterLnk-A' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:35:24.814 >>> Virus 'Mal/KovterBat-A' found in file C:\Users\Rick\AppData\Local\119f13\77d41d.bat
    2016-10-16 22:35:24.814 >>> Virus 'Mal/KovterBat-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:35:24.814 >>> Virus 'Mal/KovterBat-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:35:24.814 >>> Virus 'Mal/KovterBat-A' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:56:13.611 >>> Virus 'Mal/KovterLnk-A' found in file C:\Users\Rick\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ba92c3.lnk
    2016-10-16 22:56:13.611 >>> Virus 'Mal/KovterLnk-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:56:13.611 >>> Virus 'Mal/KovterLnk-A' found in file HKU\S-1-5-21-345227396-4111635533-308862231-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 22:56:13.611 >>> Virus 'Mal/KovterLnk-A' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-10-16 23:03:19.149 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
    2016-10-16 23:03:19.149 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
    2016-10-16 23:03:23.455 Could not open C:\Windows\System32\config\RegBack\DEFAULT
    2016-10-16 23:03:23.455 Could not open C:\Windows\System32\config\RegBack\SAM
    2016-10-16 23:03:23.455 Could not open C:\Windows\System32\config\RegBack\SECURITY
    2016-10-16 23:03:23.455 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
    2016-10-16 23:03:23.455 Could not open C:\Windows\System32\config\RegBack\SYSTEM
    2016-10-16 23:24:01.908 Could not open LOGICAL:0003:00000000
    2016-10-16 23:24:01.908 Could not open D:\
    2016-10-16 23:24:02.033 The following items will be cleaned up:
    2016-10-16 23:24:02.033 Mal/KovterBat-A
    2016-10-16 23:24:02.033 Mal/KovterLnk-A

  4. #49
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Your computer is clean

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:

    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings


    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/foru.../#entry3187642

    12. Please, let me know, how your computer is doing.

  5. #50
    Join Date
    Oct 2016
    Posts
    38
    Thank you very much for your help, please let me know if I owe you anything. Thanks

  6. #51
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Thank you will do

    Way to go!!
    Good luck and stay safe

  7. #52
    Join Date
    Oct 2016
    Posts
    38
    My computer is working fine now I want to thank you again.

  8. #53
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    You're very welcome

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