-
September 23rd, 2016, 05:35 PM
#1
Bluetooth Service Error
One day the bluetooth service on my computer (Dell XPS 8700) and then suddenly it doesn't. I have tried replacing drivers etc. still no go. I would appreciate any help that any one could give. Thanks in advance.
bluetooth000.png
-
September 23rd, 2016, 05:49 PM
#2
What does Device Manager show - is there a Bluetooth adapter shown, and does it have any errors?
With Windows 10, Microsoft could possibly have helpfully "upgraded" your drivers to some non-working ones. Also, if there is a hardware switch that disables the wireless networking it may also control the Bluetooth as well. Check to make sure it is not set to Off.
Possibly useful links:
http://www.tenforums.com/network-sha...onnection.html
http://en.community.dell.com/support...514/t/19582425
-
September 23rd, 2016, 06:03 PM
#3
This is what the device manager shows....
grayed.png
-
September 23rd, 2016, 06:13 PM
#4
That would appear to be a Microsoft error of some type, since the Bluetooth hardware appears and does not show an error. You could try looking in Event Viewer to see if any errors appear there that might be related.
If you have a USB Bluetooth adapter, you could also try connecting that to see what happens.
-
September 23rd, 2016, 06:19 PM
#5
In the action center this is what I see..
bluetooth777000.png
-
September 23rd, 2016, 06:22 PM
#6
That is to be expected in the Action Center, since the Bluetooth is not working.
How to open Event Viewer in Windows 10:
https://www.google.com/webhp?hl=en&s...0+event+viewer
-
September 23rd, 2016, 06:50 PM
#7
I found no bluetooth related errors in the event viewer. I appreciate all your help; if you think of anything else let me know. I have also submitted this issue to the other forums for which you provided links.
-
September 23rd, 2016, 07:09 PM
#8
To eliminate hardware failure, you could try one of the adapters like those at the link below, if you can find one locally.
http://www.newegg.com/Product/Produc...=-1&isNodeId=1
-
September 23rd, 2016, 07:18 PM
#9
Ok, thanks...I'll try that
-
September 23rd, 2016, 07:53 PM
#10
I just googled "dell xps 8700 bluetooth" and it seems you're not alone.
http://en.community.dell.com/support...514/t/19626462
I went to the Intel Wireless Networking and opened and ran the Drive Update Utility.
Is this the driver you installed?
http://www.dell.com/support/home/us/...&categoryId=CM
-
October 2nd, 2016, 03:51 PM
#11
PROBLEM SOLVED!!! THANK GOD!!!
Thread Information
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|
|