Wireless Internet not working

[jackmorris2205]

Hey

I have had som wonderful help from the great people on this site in the past - thank you so much for that.

I am having a new issue now in that I can not connect to the internet on Wireless but as soon as I plug in the ethernet cable it works.

I have tried all of the steps on the following microsoft site; http://windows.microsoft.com/en-IE/w...h=winvistatab1

and I still cant get through on my wireless connection. I have also checked if the network drivers are up to date. I think I might have a virus which is blocking me from getting on the wireless - but it could be just a wireless issue - I am not entirely sure
I am running Windows 7 home Premium

Any help would be very much appreciated

Kind regards
Jack

[Midknyte]

Moved thread to the Networking forum. The ICU is only for virus/malware scanning threads.
If you want to get diagnosed for viruses/malware, you need to follow these instructions:
http://discussions.virtualdr.com/sho...d-3-21-2015%29

What is the make/model of the computer, network card, and wireless router?

Did you reboot the router? You should reboot the router even if the wired connections are working.

[jackmorris2205]

Appreciate it Midknyt

The computer is a DELL Inspiron N4110
There are 6 network adapters listed in device manager (Which seems like a lot)
I think the one in use is the Intel (R) Centrino (R) Wireless-N 1030.

Thanks for your support

[Midknyte]

You didn't post the make/model of the router.

Did you reboot the router like I mentioned?

[jackmorris2205]

Hey

Apologies, My router is a technicolor TC7200 U
In order to reset the router do I need to put a pin in the back of it or just unplug it and then plug it back in again?

[Midknyte]

Just power off and on. I said reboot, not reset.

[jackmorris2205]

ok that is done. The wireless appears to be working now on Chrome. It takes a very long time to load up on Internet Explorer however.
Thanks for your support so far.

[Midknyte]

Rebooting the router is one of the first steps, even if the wired connections are working.

If you don't have that modem/router on a UPS, I highly recommend you get one. Routers can be sensitive to power fluctuations.