Wife's laptop won't connect to google, gmail, anything googleapis

[artrosch]

My wife has an Acer laptop with Win 7 64. She uses it only occasionally. Today she tried to check her gmail. The page wouldn't load. No matter which browser she tried, she got nothing. I noted that pages coming from googleapis.com server were unresponsive. She can navigate to other websites but none associated with Google. Am I asking the right question? I tried System restore and found that her updates stopped on Aug 30, and system restore failed. Yesterday as she shut down/restarted her computer the light blue starting/closing screen indicated that 14 updates were being installed. They're not visible today. Zonealarm is functioning and shows the proper updates.
Weird. Anyway, I thought I would give a shout to the doctor. Thanks.

Art

[Midknyte]

Zonealarm is functioning and shows the proper updates.

Are you sure you didn't somehow blacklist Google in ZA? Check the settings and/or disable ZA and see what happens.

[artrosch]

Yes, I've thought of that. I'll try it. Thanks.

[artrosch]

Nope, that's not it.

[Midknyte]

You might even want to uninstall ZA completely and see if that fixes anything. It's odd that only Google would be blocked.

What antivirus/antispyware are you using? You can try running Malwarebytes.

[Train]

ZA has been know to really mess things up over the years.

[artrosch]

Is there any way for her smartphone to screw up what the computer can see? She's getting gmail on the phone, and she didn't set it up to do that; it just happened.

[Midknyte]

Is there any way for her smartphone to screw up what the computer can see? She's getting gmail on the phone, and she didn't set it up to do that; it just happened.

No. The phone is independent of your computer's browser.