[RESOLVED] no audio need help and advice ..

[ttodd]

picked up a used HP laptop with windows 8.1 install all updates in place.. the device manager as shown- shows it is in place .. when I do search for updated drivers it shows it's installed ., and when I hover the mouse over the volume icon down by the task bar / clock it reveals a red x on the speaker icon and states no speakers or head phones are plugged in ..

am I in trouble ? is this a motherboard issue??Capture.PNG

[jdc2000]

Post the exact model number (not model series) for the laptop.

[ttodd]

Post the exact model number (not model series) for the laptop.

HP Elitebook 8730w 17.3 inch professional laptop HDMI Windows 7



thanks


I have also removed / restarted and reinstalled still same ..

[jdc2000]

It could be a bad connection to the built-in speakers. Have you tried connecting some headphones to the laptop?

A .pdf file with the specs and port locations can be found at the link below:

https://www.google.com/?gws_rd=ssl#q...ok+8730w+specs

[ttodd]

hooked up external mini jack speakers and nothing either.. its like there is a sound card but the audio that goes from MB to where and to there is not there ..

its a toughie .. /..

[Midknyte]

What do you see when you go into Control Panel - Sound?

You should see speakers or headset on the Playback tab. Click on the Speakers and then click Properties. Make sure Device Usage says "Use this device (enable)"

[ttodd]

went into control panel and its says no devices were found .. how or where does a device belong into the motherboard of an HP product thru the Bios? should I contact HP .. directly ?

thanks for your any or all your help ... !

[Midknyte]

HDMI audio would be from your HDMI out port. That shouldn't be your primary audio device.

Boot into the bios and make sure the sound card is enabled. I think you need to press F10 after you power on the laptop. Every bios is different, so you'd just have to search through the menus.

Looks like that's an older model that came with XP/Vista/7 originally, not 8.1.
http://h20564.www2.hp.com/hpsc/swd/p...ts.oid=3784205

What are the properties of that High Definition Audio Device? It should be a ADI SoundMAX AD1984A. You didn't say if it's 32 or 64 bit.

[ttodd]

got into the bios but couldn't anything related to audio .. here are three more screen shots ..

[Midknyte]

You still didn't say if you have 32 or 64 bit Windows. It looks like there are issues with Win8 and the ADI SoundMAX AD1984A.
https://answers.microsoft.com/en-us/...9bcb424?page=2

Did you update the bios? That was one of the suggestions in that support thread.
http://h20564.www2.hp.com/hpsc/swd/p...&swEnvOid=4060

You could also try installing the Win7 drivers and see if they work.

[ttodd]

64 bit
Windows 8.1 fresh install over windows 7. Format and install on formatted hard drives .Everything on this laptop including office 2013 is working fine just audio ,. Thought at one point today I had it licked by installing realtec audio
For Windows 8 but after the big
Install and and a reboot nothing changed .

[Midknyte]

It's not a Realtek audio chipset; it's SoundMAX.

You can try the Win7 drivers, but the people on that support thread said they already tried it.
http://h20564.www2.hp.com/hpsc/swd/p...&swEnvOid=4058
ADI SoundMAX AD1984A Audio Driver for Microsoft Windows 7

You might have to just go back to Win7, if there is no driver support for Win8. Good luck

[ttodd]

You've hit the nail on the head.,, that's exactly the problem ,, no window 8 drivers for this device , if I really need the audio put its best to go back to win 7 or even Xp as the win 7 was built in ., I.e. No win 7 disc .

[dneilson]

Wonder if this would work for ya-----

http://www.amazon.com/Sabrent-Extern...KJ08WVXZZF2D1G

[Midknyte]

as the win 7 was built in ., I.e. No win 7 disc .

You should have been able to create a recovery disc. That's typical for all manufacturers nowadays.