Additional scan result of Farbar Recovery Scan Tool (x64) Version:28-06-2015 01
Ran by Lucy at 2015-07-08 08:05:22
Running from F:\Antivirus
Boot Mode: Normal
==========================================================
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
==================== EXE Association (Whitelisted) ===============
(If an entry is included in the fixlist, the registry item will be restored to default or removed.)
==================== Internet Explorer trusted/restricted ===============
(If an entry is included in the fixlist, it will be removed from the registry.)
==================== Other Areas ============================
(Currently there is no automatic fix for this section.)
HKU\S-1-5-21-2547078158-241337282-2514992932-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\Lucy\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper
DNS Servers: Media is not connected to internet.
Application errors:
==================
Error: (07/03/2015 06:07:44 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Error: (07/02/2015 05:41:10 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
Error: (07/01/2015 09:57:48 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {75c69a7d-3c48-4e6c-a668-6d2b7cf5d647}
Error: (07/01/2015 08:16:47 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: PELLITTERI)
Description: Activation of app winstore_cw5n1h2txyewy!Windows.Store failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (07/01/2015 08:02:54 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
Error: (07/01/2015 08:01:30 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
Error: (07/01/2015 08:00:51 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
Error: (07/03/2015 09:34:26 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The HP Support Assistant Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Error: (07/03/2015 09:34:26 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The CLHNServiceForPowerDVD12 service terminated unexpectedly. It has done this 1 time(s).
Error: (07/03/2015 09:34:24 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The RealNetworks Downloader Resolver Service service terminated unexpectedly. It has done this 1 time(s).
Error: (07/03/2015 09:34:24 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Internet Pass-Through Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
Error: (07/03/2015 09:34:24 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The HTCMonitorService service terminated unexpectedly. It has done this 1 time(s).
Error: (07/03/2015 09:34:23 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Microsoft Office ClickToRun Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
Error: (07/03/2015 09:34:23 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Bonjour Service service terminated unexpectedly. It has done this 1 time(s).
Error: (07/03/2015 09:34:23 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Error: (07/03/2015 09:34:23 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Andrea RT Filters Service service terminated unexpectedly. It has done this 1 time(s).
CodeIntegrity Errors:
===================================
Date: 2015-06-30 11:37:43.780
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
Date: 2014-05-18 11:24:58.704
Description: Windows is unable to verify the image integrity of the file \Windows\SysWOW64\WerFault.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
==================== Memory info ===========================
Processor: AMD A4-5000 APU with Radeon(TM) HD Graphics
Percentage of memory in use: 34%
Total physical RAM: 3541.48 MB
Available physical RAM: 2325.01 MB
Total Pagefile: 4181.48 MB
Available Pagefile: 2796.16 MB
Total Virtual: 131072 MB
Available Virtual: 131071.84 MB
Download attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Run FRST(FRST64) and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.
Fix result of Farbar Recovery Scan Tool (x64) Version:28-06-2015 01
Ran by Lucy at 2015-07-09 10:20:12 Run:2
Running from F:\Antivirus
Loaded Profiles: Lucy (Available Profiles: Lucy)
Boot Mode: Normal
==============================================
Download Security Check from here or here and save it to your Desktop.
Double-click SecurityCheck.exe
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender
Other Services
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
Results of screen317's Security Check version 1.005
x64 (UAC is enabled)
Internet Explorer 11 ``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:`````````
Adobe Flash Player 17.0.0.190 Flash Player out of Date! ````````Process Check: objlist.exe by Laurent````````
Windows Defender MSMpEng.exe
Windows Defender MpCmdRun.exe `````````````````System Health check`````````````````
Total Fragmentation on Drive C: % ````````````````````End of Log``````````````````````
Farbar Service Scanner Version: 17-01-2015
Ran by Lucy (administrator) on 10-07-2015 at 16:24:45
Running from "C:\Users\Lucy\Desktop"
Microsoft Windows 8.1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.
Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Policy:
========================
Action Center:
============
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.
================================
Your computer is clean
1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments... This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
Activate UAC (optional; some users prefer to keep it off)
Remove disinfection tools
Create registry backup
Purge System Restore
Reset system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
2. Make sure Windows Updates are current.
3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.
6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.
7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).
8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.
9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.
10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
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