Windows 8.1 Explorer.exe Crashes
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Thread: Windows 8.1 Explorer.exe Crashes

  1. #1
    Join Date
    May 2002
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    484

    Windows 8.1 Explorer.exe Crashes

    Hello,
    I am helping a friend with his Windows 8.1 desktop. When he turns it on after logon it gets an Explorer.exe Application Error about the referenced memory could not be written. Then the screen is black. If we start Task Manager and Run Explorer.exe as administrator he desktop will come up. At first everything was OK after that. Now when we do that we can't get online. 90% of the services are stopped and we can hardly do anything. I downloaded several spyware apps to a flash drive and ran them but couldn't update the definitions since we have to internet access. These were ADWCleaner, Rogue Killer, Malwarebytes, RKill and Malwarebytes Anti-Rootkit. They found a few things and removed them but it didn't seem like anything major. The system has not gotten any better. I'm kind of at a loss as to what to do next. Currently I have his hard drive pulled out and am copying off his data before trying anything else.
    Any advice would be greatly appreciated.
    Thanks

  2. #2
    Join Date
    Apr 2000
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  3. #3
    Join Date
    Mar 2009
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    Arkham Asylum, Cell 13
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    Did you run memory and hard drive diags? Did you look at Event Viewer for errors?

  4. #4
    Join Date
    May 2002
    Posts
    484
    Thanks for the link. I'll give it a shot. I did check the hard drive for errors and it didn't find any bad blocks. Just some corrupt files. I have not run memtest86 yet but I was planning on doing that.
    Thanks

  5. #5
    Join Date
    Mar 2009
    Location
    Arkham Asylum, Cell 13
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    11,686
    Which HD diag did you run? Seatools?

    Bad memory can cause file corruption, so it's worth a shot.

    It's best to check out the hardware first, before you spend too much time on software. Good luck.

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