[RESOLVED] Mouse problems

[kestrella]

I have an Asus ET22201 running Windows 8.1 with all updates installed.

Until recently I wsa using the mouse and keyboard supplied by Asus with the PC, but the mouse stopped working. I ordered a Microsoft 1000 keyboard and 800 mouse, and whilst waiting for them to arrive I used a Microsoft Arc Mouse, which worked perfectly. However, the new (800) mouse doesn't work properly. Windows finds the mouse and I have installed the drivers for it, but there is no mouse pointer and the buttons don't work at all. The scroll wheel works. I also have a pen mouse and that works fine.

Any suggestions? I would say that the new mouse is faulty but it is having the same problems as the Asus mouse, which might mean it's a PC problem. I have tried installing new drivers and also different USB ports.

[jdc2000]

You could try downloading the latest version of the drivers from Microsoft to see if that corrects the issue.

[Train]

It should have gone out and downloaded the new drivers needed, but as it not, you need to do it.

http://www.microsoft.com/hardware/en-us/downloads

[kestrella]

Thanks for your help. I had downloaded the drivers (should have said that - sorry). I'm now using a mouse mat and that is helping although the movement is a bit jerky. I may have to abandon the Microsoft mouse and go back to the Arc Mouse.