Sign On Problem
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Thread: Sign On Problem

  1. #1
    Join Date
    Dec 2014
    Posts
    20

    Sign On Problem

    I have a H P All in One with the original H P keyboard that came with computer. The problem started this afternoon.....when I turn computer on it boots up to the log on screen but when I try type my password it is like the keyboard if frozen. Get the little blinking curser but nothing happens when I type. The way I am getting around it is to unplug keyboard from back of computer and re-plug it then it works fine. No other problems with keyboard. When I do a RE START no problem can type password it just happens on a I guess you call it cold start up. Any ideas what may be going on? Thanks.....

  2. #2
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
    Posts
    53,392
    Try another USB, if that does not work, $15 got me a new kb.

  3. #3
    Join Date
    Dec 2014
    Posts
    20
    I tried another USB port....same thing. I'll be more then happy to buy/try another keyboard but just don't understand if it is the keyboard why is it working for sign in on a re-start and not having problems with it only for start up. Any ideas please?

  4. #4
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
    Posts
    53,392
    Probably a broken wire in the tail. Anyway my experience with that type of problem.

    Borrow a kb for test purposes and see if that fixes the problem.

  5. #5
    Join Date
    Dec 2014
    Posts
    20
    Okay, will do and post back tomorrow. Thank you very much!

  6. #6
    Join Date
    Dec 2014
    Posts
    20
    A new $20 keyboard did the trick! I am really surprised......would have swore it was something in Windows. In the process of trying to resolve this I managed to do that RUN netplwiz and by-pass my having to sign in with my password which is nice for me as I am the only person using the computer. BUT the problem with the old keyboard continued.....the first time I would try to type something after a cold boot it would not type, would have to unplug and re-plug then it would work fine. All in all, problem resolved and I learned a few things in the process. Thank you for your help

  7. #7
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
    Posts
    53,392
    The first time that happens, either mouse or kb, we thought like you did too.

    You are Welcome.

  8. #8
    Join Date
    Dec 2014
    Posts
    20
    It is right back at it.....turned computer off and back on and same thing, had to unplug re-plug kb for it to type.

  9. #9
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    You could try USBDeview. Delete all Keyboards found and reboot.

    http://www.nirsoft.net/utils/usb_devices_view.html

  10. #10
    Join Date
    Dec 2014
    Posts
    20
    I downloaded USBDeview, ran it and it showed 6 keyboards. Disconnected all of them, rebooted and still could not type until I unplug re-plugged. Ran the usbdeview again and this time it showed 3 keyboards, 2 were HID and 1 was unknown. Any more help ideas? But please be aware I am a VERY senior citizen and you may have to walk me through it if it is too complicated. THANKS

  11. #11
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    The system I am currently on shows 2 HID Keyboard Devices in Device Manager. In your case, the "Unknown" keyboard could be the issue. You can try removing the "Unknown" keyboard in Device Manager. Make sure that you click View, Show Hidden Devices whe you run Device Manager.

  12. #12
    Join Date
    Dec 2014
    Posts
    20
    In the device manager, show hidden devices, it shows 6 keyboards all HID no unknown.

  13. #13
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    18,063
    Remove ALL keyboards frmo Device Manager, reboot, see what happens.

  14. #14
    Join Date
    Dec 2014
    Posts
    20
    okay

  15. #15
    Join Date
    Dec 2014
    Posts
    20
    Uninstalled all of them. Had to re-start computer for it to take effect. When it re-started could type (always could with a re-start). SHUT DOWN and re-started would not type had to unplug/re-plug then it would type.

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