[RESOLVED] laptop super slow startup

[mikeyb]

Results of screen317's Security Check version 0.99.96
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus 2015
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 60
Java 8 Update 25
Java version 32-bit out of Date!
Java 64-bit 8 Update 31
Adobe Reader XI
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 6%
````````````````````End of Log``````````````````````

[mikeyb]

Farbar Service Scanner Version: 17-01-2015
Ran by Andie (administrator) on 21-02-2015 at 21:11:42
Running from "C:\Users\Andie\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

[mikeyb]

2015-02-22 03:22:03.050 Sophos Virus Removal Tool version 2.5.4
2015-02-22 03:22:03.050 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

2015-02-22 03:22:03.050 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2015-02-22 03:22:03.050 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x100 PT=0x1 WOW64
2015-02-22 03:22:03.066 Checking for updates...
2015-02-22 03:22:05.905 Update progress: proxy server not available
2015-02-22 03:22:09.899 Option all = no
2015-02-22 03:22:09.899 Option recurse = yes
2015-02-22 03:22:09.899 Option archive = no
2015-02-22 03:22:09.899 Option service = yes
2015-02-22 03:22:09.899 Option confirm = yes
2015-02-22 03:22:09.899 Option sxl = yes
2015-02-22 03:22:09.899 Option max-data-age = 35
2015-02-22 03:22:09.899 Option EnableSafeClean = yes
2015-02-22 03:22:11.069 Option vdl-logging = yes
2015-02-22 03:22:11.084 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2015-02-22 03:22:11.084 Machine ID: 045c50cfdfa840a7991b965c6092e4ff
2015-02-22 03:22:11.100 Component SVRTcli.exe version 2.5.4
2015-02-22 03:22:11.100 Component control.dll version 2.5.4
2015-02-22 03:22:11.100 Component SVRTservice.exe version 2.5.4
2015-02-22 03:22:11.100 Component engine\osdp.dll version 1.44.1.2183
2015-02-22 03:22:11.100 Component engine\veex.dll version 3.58.3.2183
2015-02-22 03:22:11.100 Component engine\savi.dll version 8.1.5.2183
2015-02-22 03:22:11.115 Component rkdisk.dll version 1.5.30.0
2015-02-22 03:22:11.115 Version info: Product version 2.5.4
2015-02-22 03:22:11.115 Version info: Detection engine 3.58.3
2015-02-22 03:22:11.115 Version info: Detection data 5.11
2015-02-22 03:22:11.115 Version info: Build date 2/3/2015
2015-02-22 03:22:11.115 Version info: Data files added 275
2015-02-22 03:22:11.115 Version info: Last successful update (not yet updated)
2015-02-22 03:22:30.740 Downloading updates...
2015-02-22 03:22:30.740 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
2015-02-22 03:22:30.740 Update progress: [I49502] Found supplement SAVIW32 LATEST
2015-02-22 03:22:30.740 Update progress: [I49502] Found supplement IDE512 LATEST
2015-02-22 03:22:30.740 Update progress: [I49502] Found supplement IDE513 LATEST
2015-02-22 03:22:30.740 Update progress: [I49502] Found supplement IDE514 LATEST
2015-02-22 03:22:30.740 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2015-02-22 03:22:30.740 Update progress: [I19463] Syncing product SAVIW32 51
2015-02-22 03:22:34.281 Update progress: [I19463] Syncing product IDE512 166
2015-02-22 03:22:34.640 Installing updates...
2015-02-22 03:22:35.249 Error level 1
2015-02-22 03:22:35.295 Update progress: [I19463] Syncing product IDE513 113
2015-02-22 03:22:35.295 Update progress: [I19463] Syncing product IDE514 1
2015-02-22 03:22:39.601 Update successful
2015-02-22 03:22:46.216 Option all = no
2015-02-22 03:22:46.216 Option recurse = yes
2015-02-22 03:22:46.216 Option archive = no
2015-02-22 03:22:46.216 Option service = yes
2015-02-22 03:22:46.216 Option confirm = yes
2015-02-22 03:22:46.216 Option sxl = yes
2015-02-22 03:22:46.216 Option max-data-age = 35
2015-02-22 03:22:46.216 Option EnableSafeClean = yes
2015-02-22 03:22:46.247 Option vdl-logging = yes
2015-02-22 03:22:46.247 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2015-02-22 03:22:46.247 Machine ID: 045c50cfdfa840a7991b965c6092e4ff
2015-02-22 03:22:46.247 Component SVRTcli.exe version 2.5.4
2015-02-22 03:22:46.247 Component control.dll version 2.5.4
2015-02-22 03:22:46.247 Component SVRTservice.exe version 2.5.4
2015-02-22 03:22:46.247 Component engine\osdp.dll version 1.44.1.2183
2015-02-22 03:22:46.247 Component engine\veex.dll version 3.58.3.2183
2015-02-22 03:22:46.247 Component engine\savi.dll version 8.1.5.2183
2015-02-22 03:22:46.247 Component rkdisk.dll version 1.5.30.0
2015-02-22 03:22:46.247 Version info: Product version 2.5.4
2015-02-22 03:22:46.247 Version info: Detection engine 3.58.3
2015-02-22 03:22:46.262 Version info: Detection data 5.11G
2015-02-22 03:22:46.262 Version info: Build date 2/3/2015
2015-02-22 03:22:46.262 Version info: Data files added 275
2015-02-22 03:22:46.262 Version info: Last successful update 2/21/2015 9:22:39 PM

2015-02-22 03:29:58.976 Could not open C:\hiberfil.sys
2015-02-22 03:29:59.553 Could not open C:\pagefile.sys
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{3d4726ed-9b66-11e4-8f16-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{6a5cd543-b96d-11e4-ba6c-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{71def902-b260-11e4-8ea3-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{807564eb-b7b8-11e4-8ddb-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{8075652b-b7b8-11e4-8ddb-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{a725831c-96c3-11e4-a4fb-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{cf7d1494-b0a9-11e4-8c48-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{d855c10b-a3ee-11e4-b1e7-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:32:51.075 Could not open C:\System Volume Information\{e6726fc8-b312-11e4-b9e9-fcf8ae5f1d78}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-02-22 03:33:02.760 >>> Virus 'Mal/Generic-S' found in file C:\Users\Andie\Desktop\adwcleaner_4.111.exe
2015-02-22 03:33:02.760 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
2015-02-22 03:33:02.760 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
2015-02-22 03:33:02.760 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin
2015-02-22 03:33:02.760 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin
2015-02-22 03:33:02.760 >>> Virus 'Mal/Generic-S' found in file HKU\S-1-5-21-1711167975-2406281690-3241234835-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2015-02-22 03:33:02.760 >>> Virus 'Mal/Generic-S' found in file HKU\S-1-5-21-1711167975-2406281690-3241234835-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2015-02-22 03:33:02.760 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2015-02-22 03:35:15.532 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
2015-02-22 03:35:15.532 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
2015-02-22 03:35:17.404 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2015-02-22 03:35:17.404 Could not open C:\Windows\System32\config\RegBack\SAM
2015-02-22 03:35:17.404 Could not open C:\Windows\System32\config\RegBack\SECURITY
2015-02-22 03:35:17.404 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2015-02-22 03:35:17.404 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2015-02-22 04:33:17.298 The following items will be cleaned up:
2015-02-22 04:33:17.298 Mal/Generic-S

[Broni]

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

You only need to update 32-bit version. 64-bit version is fine.


Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

===================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/foru.../#entry3187642

12. Please, let me know, how your computer is doing.

[mikeyb]

Broni,
Thanks for all the help! My wife is so happy to have her computer running great again.

[Broni]

Way to go!!
Good luck and stay safe