[RESOLVED] Infected with vosteran - Page 2
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Thread: [RESOLVED] Infected with vosteran

  1. #16
    Join Date
    Jan 2014
    Location
    England, United Kingdom
    Posts
    92
    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-01-2015 01
    Ran by Sameira & Naillah at 2015-01-18 00:19:15
    Running from C:\Users\naill_000\Downloads
    Boot Mode: Normal
    ==========================================================


    ==================== Security Center ========================

    (If an entry is included in the fixlist, it will be removed.)

    AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
    AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}

    ==================== Installed Programs ======================

    (Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

    Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.257 - Adobe Systems Incorporated)
    Amazon 1Button App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.4 - Amazon)
    Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
    Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
    DTS Sound (HKLM-x32\...\{2C7A5AF4-1793-4B5A-89C0-021FB198EDE8}) (Version: 1.01.3900 - DTS, Inc.)
    Evernote (HKLM-x32\...\Evernote) (Version: 1.0.0 - Evernote Launcher by Toshiba Europe GmbH)
    FIFA 14 Demo (HKLM-x32\...\{7A6577E7-F341-430F-9173-91E14E2DE270}) (Version: 1.0.0.0 - Electronic Arts)
    Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3355 - Intel Corporation)
    Intel(R) Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 1.0.0.1050 - Intel Corporation)
    Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
    Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
    Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
    Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
    Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{d07b0db5-8dad-40e1-be90-88026298a46b}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{2749c485-3a8b-4533-92ff-7cf6e8221cff}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Mobile Broadband HL Service (HKLM-x32\...\Mobile Broadband HL Service) (Version: 22.001.14.01.105 - Huawei Technologies Co.,Ltd)
    Mozilla Firefox 35.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0 (x86 en-US)) (Version: 35.0 - Mozilla)
    Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
    Origin (HKLM-x32\...\Origin) (Version: 9.4.11.2806 - Electronic Arts, Inc.)
    Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.306 - Qualcomm Atheros)
    Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.39052 - Realtek Semiconductor Corp.)
    Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
    Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7090 - Realtek Semiconductor Corp.)
    Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
    Skype Web Plugin (HKLM-x32\...\{69F300CB-D6BF-41DD-B7CC-983BAFF4EE15}) (Version: 3.1.15602.22612 - Skype Technologies S.A.)
    Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
    Spotify (HKLM-x32\...\Spotify) (Version: 0.8.5.1333.g822e0de8 - Spotify AB)
    Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.10.51 - Synaptics Incorporated)
    TOSHIBA Desktop Assist (HKLM\...\{C4CDCEF0-0A7A-4425-887C-33E39533D758}) (Version: 1.03.01.6402 - Toshiba Corporation)
    TOSHIBA Display Utility (HKLM\...\{5F6AC07E-50EF-422E-B56E-6521E5B35139}) (Version: 1.1.12.0 - Toshiba Corporation)
    TOSHIBA eco Utility (HKLM\...\{94D2A899-0C34-4420-880E-AE337E635AB0}) (Version: 2.4.1.6403 - Toshiba Corporation)
    TOSHIBA Function Key (HKLM\...\{1844CFE2-EBA3-490A-8A5E-9BFC646342FD}) (Version: 1.1.04.6403 - Toshiba Corporation)
    TOSHIBA Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 10.18 - TOSHIBA)
    TOSHIBA Password Utility (HKLM-x32\...\{2DB90351-FBAA-472B-9F12-6E1EBBB354DE}) (Version: v2.1.0.15 - Toshiba Corporation)
    TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.10.1.6400 - Toshiba Corporation)
    TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.1.02.55065006 - Toshiba Corporation)
    TOSHIBA Service Station (HKLM\...\{BFE4C813-4DD4-4B1C-97F4-76A459055C8D}) (Version: 2.6.13 - Toshiba Corporation)
    TOSHIBA Start Screen Option (HKLM\...\{06B71035-F19F-4F76-9875-FFCCD4FC3F83}) (Version: 1.00.00.6403 - Toshiba Corporation)
    TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0032 - Toshiba Corporation)
    TOSHIBA System Settings (HKLM-x32\...\{4D57ED72-6B01-40BD-9CA9-012B8FC09CEB}) (Version: 2.0.0.32003 - Toshiba Corporation)
    Toshiba TEMPRO (HKLM-x32\...\{F76F5214-83A8-4030-80C9-1EF57391D72A}) (Version: 4.5.0 - Toshiba Europe GmbH)
    TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.29.107 - Toshiba Corporation)
    Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)

    ==================== Custom CLSID (selected items): ==========================

    (If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)


    ==================== Restore Points =========================

    25-12-2014 12:09:49 Windows Update
    05-01-2015 15:35:40 Windows Update
    14-01-2015 17:28:21 Windows Update
    17-01-2015 21:53:02 sat

    ==================== Hosts content: ==========================

    (If needed Hosts: directive could be included in the fixlist to reset Hosts.)

    2013-08-22 13:25 - 2015-01-16 18:02 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

    ==================== Scheduled Tasks (whitelisted) =============

    (If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

    Task: {0D6D7BD9-3060-4037-84A3-895C30FAF4D0} - System32\Tasks\TOSHIBA\TecoResident => C:\Program Files\TOSHIBA\Teco\TecoResident.exe [2013-10-15] (TOSHIBA Corporation)
    Task: {142C46F7-6923-4DF0-BB57-0EFD1F3AAF45} - System32\Tasks\Toshiba\CommonNotifier => C:\Program Files (x86)\Toshiba TEMPRO\Toshiba.Tempro.UI.CommonNotifier.exe [2013-07-18] (Toshiba Europe GmbH)
    Task: {45FE2625-A9D6-4A7F-A6BA-6C52CC5F6B7E} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\Windows\system32\MRT.exe [2014-12-13] (Microsoft Corporation)
    Task: {4F74D3F6-A097-4866-8AF0-C9882C6C104F} - System32\Tasks\TOSHIBA\HotKeysCmds => C:\Windows\system32\hkcmd.exe [2013-11-22] (Intel Corporation)
    Task: {57F5E44A-5A50-4813-831F-29E98F443CDF} - System32\Tasks\CleanerPro_Start => C:\Program Files (x86)\Cleaner Pro\CleanerPro.exe
    Task: {6EE350C3-1369-410A-8E82-8323543A3030} - System32\Tasks\Synaptics TouchPad Enhancements => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2014-08-06] (Synaptics Incorporated)
    Task: {9B4F411B-C70C-4AD3-BB4C-6A1639A03724} - System32\Tasks\TOSHIBA\TCrdMain => C:\Program Files\TOSHIBA\Hotkey\TCrdMain_Win8.exe [2013-10-08] (TOSHIBA Corporation)
    Task: {9C0D1341-EC34-4FEA-A98F-745E202073AD} - System32\Tasks\RTKCPL => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [2013-10-24] (Realtek Semiconductor)
    Task: {A29D2313-A03D-4552-B7C7-774A66E7C82A} - System32\Tasks\TOSHIBA\TSVU => c:\Program Files\TOSHIBA\TOSHIBA Smart View Utility\TosSmartViewLauncher.exe [2013-07-23] (TOSHIBA)
    Task: {B4B9CCFF-199F-49A6-ABD9-D7BF6972C5FC} - System32\Tasks\TOSHIBA\TosWaitSrv => C:\Program Files\TOSHIBA\TPHM\TosWaitSrv.exe [2013-08-13] (TOSHIBA Corporation)
    Task: {DEFEC6A0-C16B-4B82-85C6-17E771845093} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe [2014-11-22] (AVAST Software)
    Task: {E1444385-7D51-48AF-B615-589E0E143E1E} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2015-01-13] (Adobe Systems Incorporated)
    Task: {E62A463D-56C2-40E8-B333-038EB85699AB} - System32\Tasks\TOSHIBA\IgfxTray => C:\Windows\system32\igfxtray.exe [2013-11-22] (Intel Corporation)
    Task: {E671214B-9445-44D1-984A-DC86F7AEB548} - System32\Tasks\TOSHIBA\Persistence => C:\Windows\system32\igfxpers.exe [2013-11-22] (Intel Corporation)
    Task: {EFA6714F-3775-4D07-89D9-6B054BE5656C} - System32\Tasks\TOSHIBA\Service Station => C:\Program Files\TOSHIBA\Toshiba Service Station\ToshibaServiceStation.exe [2013-09-24] (TOSHIBA Corporation)
    Task: {FC863ADF-CE3E-416D-AA38-C222F40C8754} - System32\Tasks\CleanerPro_Popup => C:\Program Files (x86)\Cleaner Pro\Splash.exe
    Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

    ==================== Loaded Modules (whitelisted) =============

    2013-11-06 13:26 - 2013-11-06 13:26 - 00019792 _____ () C:\Program Files (x86)\DTS, Inc\DTS Studio Sound\dts_apo_service.exe
    2014-11-22 16:33 - 2014-11-22 16:33 - 00388208 _____ () C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxDDU.dll
    2014-11-22 16:33 - 2014-11-22 16:33 - 05851328 _____ () C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxRT.dll
    2012-07-18 17:38 - 2012-07-18 17:38 - 00020904 _____ () C:\Program Files\TOSHIBA\Hotkey\SmoothView.dll
    2015-01-17 20:36 - 2015-01-17 20:36 - 02911744 _____ () C:\Program Files\AVAST Software\Avast\defs\15011701\algo.dll
    2014-11-22 16:33 - 2014-11-22 16:33 - 04495336 _____ () C:\Program Files\AVAST Software\Avast\ng\vbox\x86\VBoxRT-x86.dll
    2014-11-22 16:33 - 2014-11-22 16:33 - 38562088 _____ () C:\Program Files\AVAST Software\Avast\libcef.dll
    2015-01-17 20:03 - 2015-01-17 20:03 - 03925104 _____ () C:\Program Files (x86)\Mozilla Firefox\mozjs.dll

    ==================== Alternate Data Streams (whitelisted) =========

    (If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

    AlternateDataStreams: C:\Users\naill_000\SkyDrive:ms-properties

    ==================== Safe Mode (whitelisted) ===================

    (If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

    HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
    HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""

    ==================== EXE Association (whitelisted) =============

    (If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


    ==================== MSCONFIG/TASK MANAGER disabled items =========

    (Currently there is no automatic fix for this section.)

    HKLM\...\StartupApproved\Run32: => "GrooveMonitor"
    HKU\S-1-5-21-1559093933-2429282929-655127300-1001\...\StartupApproved\Run: => "HW_OPENEYE_OUC_T-Mobile Internet Manager"

    ========================= Accounts: ==========================

    Administrator (S-1-5-21-1559093933-2429282929-655127300-500 - Administrator - Disabled)
    Guest (S-1-5-21-1559093933-2429282929-655127300-501 - Limited - Disabled)
    HomeGroupUser$ (S-1-5-21-1559093933-2429282929-655127300-1003 - Limited - Enabled)
    Sameira & Naillah (S-1-5-21-1559093933-2429282929-655127300-1001 - Administrator - Enabled) => C:\Users\naill_000

    ==================== Faulty Device Manager Devices =============


    ==================== Event log errors: =========================

    Application errors:
    ==================

    System errors:
    =============
    Error: (01/18/2015 00:19:46 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}

    Error: (01/18/2015 00:19:15 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}

    Error: (01/18/2015 00:18:45 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}

    Error: (01/18/2015 00:18:15 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}

    Error: (01/18/2015 00:17:45 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}


    Microsoft Office Sessions:
    =========================
    Error: (11/16/2014 00:33:49 PM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
    Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6707.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2898 seconds with 1320 seconds of active time. This session ended with a crash.

    Error: (10/26/2014 01:47:35 PM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
    Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6705.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9847 seconds with 7620 seconds of active time. This session ended with a crash.


    ==================== Memory info ===========================

    Processor: Intel(R) Celeron(R) CPU N2820 @ 2.13GHz
    Percentage of memory in use: 36%
    Total physical RAM: 3979.19 MB
    Available physical RAM: 2528.08 MB
    Total Pagefile: 4683.19 MB
    Available Pagefile: 2965.12 MB
    Total Virtual: 131072 MB
    Available Virtual: 131071.8 MB

    ==================== Drives ================================

    Drive c: (TI31262300B) (Fixed) (Total:454.75 GB) (Free:392.45 GB) NTFS

    ==================== MBR & Partition Table ==================

    ========================================================
    Disk: 0 (Size: 465.8 GB) (Disk ID: 00000000)

    Partition: GPT Partition Type.

    ==================== End Of Log ============================

  2. #17
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    You posted FRST.txt twice.
    I still need Addition.txt log.

  3. #18
    Join Date
    Jan 2014
    Location
    England, United Kingdom
    Posts
    92
    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-01-2015 01
    Ran by Sameira & Naillah at 2015-01-18 00:19:15
    Running from C:\Users\naill_000\Downloads
    Boot Mode: Normal
    ==========================================================


    ==================== Security Center ========================

    (If an entry is included in the fixlist, it will be removed.)

    AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
    AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}

    ==================== Installed Programs ======================

    (Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

    Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.257 - Adobe Systems Incorporated)
    Amazon 1Button App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.4 - Amazon)
    Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
    Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
    DTS Sound (HKLM-x32\...\{2C7A5AF4-1793-4B5A-89C0-021FB198EDE8}) (Version: 1.01.3900 - DTS, Inc.)
    Evernote (HKLM-x32\...\Evernote) (Version: 1.0.0 - Evernote Launcher by Toshiba Europe GmbH)
    FIFA 14 Demo (HKLM-x32\...\{7A6577E7-F341-430F-9173-91E14E2DE270}) (Version: 1.0.0.0 - Electronic Arts)
    Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3355 - Intel Corporation)
    Intel(R) Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 1.0.0.1050 - Intel Corporation)
    Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
    Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
    Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
    Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
    Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{d07b0db5-8dad-40e1-be90-88026298a46b}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{2749c485-3a8b-4533-92ff-7cf6e8221cff}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Mobile Broadband HL Service (HKLM-x32\...\Mobile Broadband HL Service) (Version: 22.001.14.01.105 - Huawei Technologies Co.,Ltd)
    Mozilla Firefox 35.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0 (x86 en-US)) (Version: 35.0 - Mozilla)
    Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
    Origin (HKLM-x32\...\Origin) (Version: 9.4.11.2806 - Electronic Arts, Inc.)
    Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.306 - Qualcomm Atheros)
    Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.39052 - Realtek Semiconductor Corp.)
    Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
    Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7090 - Realtek Semiconductor Corp.)
    Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
    Skype Web Plugin (HKLM-x32\...\{69F300CB-D6BF-41DD-B7CC-983BAFF4EE15}) (Version: 3.1.15602.22612 - Skype Technologies S.A.)
    Skypeâ„¢ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
    Spotify (HKLM-x32\...\Spotify) (Version: 0.8.5.1333.g822e0de8 - Spotify AB)
    Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.10.51 - Synaptics Incorporated)
    TOSHIBA Desktop Assist (HKLM\...\{C4CDCEF0-0A7A-4425-887C-33E39533D758}) (Version: 1.03.01.6402 - Toshiba Corporation)
    TOSHIBA Display Utility (HKLM\...\{5F6AC07E-50EF-422E-B56E-6521E5B35139}) (Version: 1.1.12.0 - Toshiba Corporation)
    TOSHIBA eco Utility (HKLM\...\{94D2A899-0C34-4420-880E-AE337E635AB0}) (Version: 2.4.1.6403 - Toshiba Corporation)
    TOSHIBA Function Key (HKLM\...\{1844CFE2-EBA3-490A-8A5E-9BFC646342FD}) (Version: 1.1.04.6403 - Toshiba Corporation)
    TOSHIBA Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 10.18 - TOSHIBA)
    TOSHIBA Password Utility (HKLM-x32\...\{2DB90351-FBAA-472B-9F12-6E1EBBB354DE}) (Version: v2.1.0.15 - Toshiba Corporation)
    TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.10.1.6400 - Toshiba Corporation)
    TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.1.02.55065006 - Toshiba Corporation)
    TOSHIBA Service Station (HKLM\...\{BFE4C813-4DD4-4B1C-97F4-76A459055C8D}) (Version: 2.6.13 - Toshiba Corporation)
    TOSHIBA Start Screen Option (HKLM\...\{06B71035-F19F-4F76-9875-FFCCD4FC3F83}) (Version: 1.00.00.6403 - Toshiba Corporation)
    TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0032 - Toshiba Corporation)
    TOSHIBA System Settings (HKLM-x32\...\{4D57ED72-6B01-40BD-9CA9-012B8FC09CEB}) (Version: 2.0.0.32003 - Toshiba Corporation)
    Toshiba TEMPRO (HKLM-x32\...\{F76F5214-83A8-4030-80C9-1EF57391D72A}) (Version: 4.5.0 - Toshiba Europe GmbH)
    TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.29.107 - Toshiba Corporation)
    Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)

    ==================== Custom CLSID (selected items): ==========================

    (If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)


    ==================== Restore Points =========================

    25-12-2014 12:09:49 Windows Update
    05-01-2015 15:35:40 Windows Update
    14-01-2015 17:28:21 Windows Update
    17-01-2015 21:53:02 sat

    ==================== Hosts content: ==========================

    (If needed Hosts: directive could be included in the fixlist to reset Hosts.)

    2013-08-22 13:25 - 2015-01-16 18:02 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

    ==================== Scheduled Tasks (whitelisted) =============

    (If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

    Task: {0D6D7BD9-3060-4037-84A3-895C30FAF4D0} - System32\Tasks\TOSHIBA\TecoResident => C:\Program Files\TOSHIBA\Teco\TecoResident.exe [2013-10-15] (TOSHIBA Corporation)
    Task: {142C46F7-6923-4DF0-BB57-0EFD1F3AAF45} - System32\Tasks\Toshiba\CommonNotifier => C:\Program Files (x86)\Toshiba TEMPRO\Toshiba.Tempro.UI.CommonNotifier.exe [2013-07-18] (Toshiba Europe GmbH)
    Task: {45FE2625-A9D6-4A7F-A6BA-6C52CC5F6B7E} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\Windows\system32\MRT.exe [2014-12-13] (Microsoft Corporation)
    Task: {4F74D3F6-A097-4866-8AF0-C9882C6C104F} - System32\Tasks\TOSHIBA\HotKeysCmds => C:\Windows\system32\hkcmd.exe [2013-11-22] (Intel Corporation)
    Task: {57F5E44A-5A50-4813-831F-29E98F443CDF} - System32\Tasks\CleanerPro_Start => C:\Program Files (x86)\Cleaner Pro\CleanerPro.exe
    Task: {6EE350C3-1369-410A-8E82-8323543A3030} - System32\Tasks\Synaptics TouchPad Enhancements => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2014-08-06] (Synaptics Incorporated)
    Task: {9B4F411B-C70C-4AD3-BB4C-6A1639A03724} - System32\Tasks\TOSHIBA\TCrdMain => C:\Program Files\TOSHIBA\Hotkey\TCrdMain_Win8.exe [2013-10-08] (TOSHIBA Corporation)
    Task: {9C0D1341-EC34-4FEA-A98F-745E202073AD} - System32\Tasks\RTKCPL => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [2013-10-24] (Realtek Semiconductor)
    Task: {A29D2313-A03D-4552-B7C7-774A66E7C82A} - System32\Tasks\TOSHIBA\TSVU => c:\Program Files\TOSHIBA\TOSHIBA Smart View Utility\TosSmartViewLauncher.exe [2013-07-23] (TOSHIBA)
    Task: {B4B9CCFF-199F-49A6-ABD9-D7BF6972C5FC} - System32\Tasks\TOSHIBA\TosWaitSrv => C:\Program Files\TOSHIBA\TPHM\TosWaitSrv.exe [2013-08-13] (TOSHIBA Corporation)
    Task: {DEFEC6A0-C16B-4B82-85C6-17E771845093} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe [2014-11-22] (AVAST Software)
    Task: {E1444385-7D51-48AF-B615-589E0E143E1E} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2015-01-13] (Adobe Systems Incorporated)
    Task: {E62A463D-56C2-40E8-B333-038EB85699AB} - System32\Tasks\TOSHIBA\IgfxTray => C:\Windows\system32\igfxtray.exe [2013-11-22] (Intel Corporation)
    Task: {E671214B-9445-44D1-984A-DC86F7AEB548} - System32\Tasks\TOSHIBA\Persistence => C:\Windows\system32\igfxpers.exe [2013-11-22] (Intel Corporation)
    Task: {EFA6714F-3775-4D07-89D9-6B054BE5656C} - System32\Tasks\TOSHIBA\Service Station => C:\Program Files\TOSHIBA\Toshiba Service Station\ToshibaServiceStation.exe [2013-09-24] (TOSHIBA Corporation)
    Task: {FC863ADF-CE3E-416D-AA38-C222F40C8754} - System32\Tasks\CleanerPro_Popup => C:\Program Files (x86)\Cleaner Pro\Splash.exe
    Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

    ==================== Loaded Modules (whitelisted) =============

    2013-11-06 13:26 - 2013-11-06 13:26 - 00019792 _____ () C:\Program Files (x86)\DTS, Inc\DTS Studio Sound\dts_apo_service.exe
    2014-11-22 16:33 - 2014-11-22 16:33 - 00388208 _____ () C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxDDU.dll
    2014-11-22 16:33 - 2014-11-22 16:33 - 05851328 _____ () C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxRT.dll
    2012-07-18 17:38 - 2012-07-18 17:38 - 00020904 _____ () C:\Program Files\TOSHIBA\Hotkey\SmoothView.dll
    2015-01-17 20:36 - 2015-01-17 20:36 - 02911744 _____ () C:\Program Files\AVAST Software\Avast\defs\15011701\algo.dll
    2014-11-22 16:33 - 2014-11-22 16:33 - 04495336 _____ () C:\Program Files\AVAST Software\Avast\ng\vbox\x86\VBoxRT-x86.dll
    2014-11-22 16:33 - 2014-11-22 16:33 - 38562088 _____ () C:\Program Files\AVAST Software\Avast\libcef.dll
    2015-01-17 20:03 - 2015-01-17 20:03 - 03925104 _____ () C:\Program Files (x86)\Mozilla Firefox\mozjs.dll

    ==================== Alternate Data Streams (whitelisted) =========

    (If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

    AlternateDataStreams: C:\Users\naill_000\SkyDrive:ms-properties

    ==================== Safe Mode (whitelisted) ===================

    (If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

    HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
    HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""

    ==================== EXE Association (whitelisted) =============

    (If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


    ==================== MSCONFIG/TASK MANAGER disabled items =========

    (Currently there is no automatic fix for this section.)

    HKLM\...\StartupApproved\Run32: => "GrooveMonitor"
    HKU\S-1-5-21-1559093933-2429282929-655127300-1001\...\StartupApproved\Run: => "HW_OPENEYE_OUC_T-Mobile Internet Manager"

    ========================= Accounts: ==========================

    Administrator (S-1-5-21-1559093933-2429282929-655127300-500 - Administrator - Disabled)
    Guest (S-1-5-21-1559093933-2429282929-655127300-501 - Limited - Disabled)
    HomeGroupUser$ (S-1-5-21-1559093933-2429282929-655127300-1003 - Limited - Enabled)
    Sameira & Naillah (S-1-5-21-1559093933-2429282929-655127300-1001 - Administrator - Enabled) => C:\Users\naill_000

    ==================== Faulty Device Manager Devices =============


    ==================== Event log errors: =========================

    Application errors:
    ==================

    System errors:
    =============
    Error: (01/18/2015 00:19:46 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}

    Error: (01/18/2015 00:19:15 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}

    Error: (01/18/2015 00:18:45 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}

    Error: (01/18/2015 00:18:15 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}

    Error: (01/18/2015 00:17:45 AM) (Source: DCOM) (EventID: 10010) (User: Sameira-Naillah)
    Description: {9AA46009-3CE0-458A-A354-715610A075E6}


    Microsoft Office Sessions:
    =========================
    Error: (11/16/2014 00:33:49 PM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
    Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6707.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2898 seconds with 1320 seconds of active time. This session ended with a crash.

    Error: (10/26/2014 01:47:35 PM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
    Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6705.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9847 seconds with 7620 seconds of active time. This session ended with a crash.


    ==================== Memory info ===========================

    Processor: Intel(R) Celeron(R) CPU N2820 @ 2.13GHz
    Percentage of memory in use: 36%
    Total physical RAM: 3979.19 MB
    Available physical RAM: 2528.08 MB
    Total Pagefile: 4683.19 MB
    Available Pagefile: 2965.12 MB
    Total Virtual: 131072 MB
    Available Virtual: 131071.8 MB

    ==================== Drives ================================

    Drive c: (TI31262300B) (Fixed) (Total:454.75 GB) (Free:392.45 GB) NTFS

    ==================== MBR & Partition Table ==================

    ========================================================
    Disk: 0 (Size: 465.8 GB) (Disk ID: 00000000)

    Partition: GPT Partition Type.

    ==================== End Of Log ============================

  4. #19
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Download attached fixlist.txt file and save it to the Desktop.
    NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Run FRST(FRST64) and press the Fix button just once and wait.
    The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.
    Attached Files Attached Files

  5. #20
    Join Date
    Jan 2014
    Location
    England, United Kingdom
    Posts
    92
    Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 18-01-2015 03
    Ran by Sameira & Naillah at 2015-01-19 06:38:54 Run:1
    Running from C:\Users\naill_000\Desktop
    Loaded Profiles: Sameira & Naillah & (Available profiles: Sameira & Naillah)
    Boot Mode: Normal
    ==============================================

    Content of fixlist:
    *****************
    HKLM\...\Run: [] => [X]
    HKU\S-1-5-21-1559093933-2429282929-655127300-1001\...\MountPoints2: {6c5faa4e-3d12-11e4-8270-b8ee6570baeb} - "G:\AutoRun.exe"
    HKU\S-1-5-21-1559093933-2429282929-655127300-1001\...\MountPoints2: {bf359510-0cab-11e4-825d-b8ee6570baeb} - "E:\AutoRun.exe"
    HKU\S-1-5-21-1559093933-2429282929-655127300-1001\...\MountPoints2: {d7d51c89-46f8-11e4-8271-b8ee6570baeb} - "E:\AutoRun.exe"
    HKU\S-1-5-21-1559093933-2429282929-655127300-1001\...\MountPoints2: {d7d51cf7-46f8-11e4-8271-b8ee6570baeb} - "E:\AutoRun.exe"
    HKU\S-1-5-21-1559093933-2429282929-655127300-1001\...\MountPoints2: {d7d51d4b-46f8-11e4-8271-b8ee6570baeb} - "E:\AutoRun.exe"
    SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
    SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
    SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
    S2 McAPExe; "C:\Program Files\McAfee\MSC\McAPExe.exe" [X]
    S3 hwdatacard; \SystemRoot\system32\DRIVERS\ewusbmdm.sys [X]
    S3 hwusbdev; \SystemRoot\system32\DRIVERS\ewusbdev.sys [X]
    C:\Users\naill_000\AppData\Local\Temp\DataCard_Setup64.exe
    C:\Users\naill_000\AppData\Local\Temp\dllnt_dump.dll
    C:\Users\naill_000\AppData\Local\Temp\fp_pl_pfs_installer-1.exe
    C:\Users\naill_000\AppData\Local\Temp\fp_pl_pfs_installer.exe
    C:\Users\naill_000\AppData\Local\Temp\Quarantine.exe
    C:\Users\naill_000\AppData\Local\Temp\sqlite3.dll
    2015-01-16 17:16 - 2015-01-16 17:16 - 00003496 _____ () C:\Windows\System32\Tasks\CleanerPro_Popup
    2015-01-16 17:16 - 2015-01-16 17:16 - 00003232 _____ () C:\Windows\System32\Tasks\CleanerPro_Start
    2015-01-16 17:16 - 2015-01-16 17:16 - 00000000 ____D () C:\Users\naill_000\Documents\CleanerPro
    2015-01-16 17:16 - 2015-01-16 17:16 - 00000000 ____D () C:\Users\naill_000\AppData\Local\CleanerPro
    2015-01-16 17:15 - 2015-01-16 17:15 - 00000000 ____D () C:\Users\naill_000\AppData\Roaming\1H1Q1V1N1N1O1R
    2015-01-16 17:13 - 2015-01-16 17:13 - 00000000 ____D () C:\ProgramData\{454DAD8E-15CF-7C08-A449-0C8A74CBDF04}
    Task: {57F5E44A-5A50-4813-831F-29E98F443CDF} - System32\Tasks\CleanerPro_Start => C:\Program Files (x86)\Cleaner Pro\CleanerPro.exe
    C:\Program Files (x86)\Cleaner Pro
    Task: {FC863ADF-CE3E-416D-AA38-C222F40C8754} - System32\Tasks\CleanerPro_Popup => C:\Program Files (x86)\Cleaner Pro\Splash.exe
    AlternateDataStreams: C:\Users\naill_000\SkyDrive:ms-properties

    *****************

    HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\ => value deleted successfully.
    "HKU\S-1-5-21-1559093933-2429282929-655127300-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{6c5faa4e-3d12-11e4-8270-b8ee6570baeb}" => Key deleted successfully.
    HKCR\CLSID\{6c5faa4e-3d12-11e4-8270-b8ee6570baeb} => Key not found.
    "HKU\S-1-5-21-1559093933-2429282929-655127300-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{bf359510-0cab-11e4-825d-b8ee6570baeb}" => Key deleted successfully.
    HKCR\CLSID\{bf359510-0cab-11e4-825d-b8ee6570baeb} => Key not found.
    "HKU\S-1-5-21-1559093933-2429282929-655127300-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{d7d51c89-46f8-11e4-8271-b8ee6570baeb}" => Key deleted successfully.
    HKCR\CLSID\{d7d51c89-46f8-11e4-8271-b8ee6570baeb} => Key not found.
    "HKU\S-1-5-21-1559093933-2429282929-655127300-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{d7d51cf7-46f8-11e4-8271-b8ee6570baeb}" => Key deleted successfully.
    HKCR\CLSID\{d7d51cf7-46f8-11e4-8271-b8ee6570baeb} => Key not found.
    "HKU\S-1-5-21-1559093933-2429282929-655127300-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{d7d51d4b-46f8-11e4-8271-b8ee6570baeb}" => Key deleted successfully.
    HKCR\CLSID\{d7d51d4b-46f8-11e4-8271-b8ee6570baeb} => Key not found.
    HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.
    HKU\S-1-5-19\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.
    HKU\S-1-5-20\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.
    McAPExe => Service deleted successfully.
    hwdatacard => Service deleted successfully.
    hwusbdev => Service deleted successfully.
    C:\Users\naill_000\AppData\Local\Temp\DataCard_Setup64.exe => Moved successfully.
    C:\Users\naill_000\AppData\Local\Temp\dllnt_dump.dll => Moved successfully.
    C:\Users\naill_000\AppData\Local\Temp\fp_pl_pfs_installer-1.exe => Moved successfully.
    C:\Users\naill_000\AppData\Local\Temp\fp_pl_pfs_installer.exe => Moved successfully.
    C:\Users\naill_000\AppData\Local\Temp\Quarantine.exe => Moved successfully.
    C:\Users\naill_000\AppData\Local\Temp\sqlite3.dll => Moved successfully.
    C:\Windows\System32\Tasks\CleanerPro_Popup => Moved successfully.
    C:\Windows\System32\Tasks\CleanerPro_Start => Moved successfully.
    C:\Users\naill_000\Documents\CleanerPro => Moved successfully.
    C:\Users\naill_000\AppData\Local\CleanerPro => Moved successfully.
    C:\Users\naill_000\AppData\Roaming\1H1Q1V1N1N1O1R => Moved successfully.
    C:\ProgramData\{454DAD8E-15CF-7C08-A449-0C8A74CBDF04} => Moved successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{57F5E44A-5A50-4813-831F-29E98F443CDF}" => Key deleted successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{57F5E44A-5A50-4813-831F-29E98F443CDF}" => Key deleted successfully.
    C:\Windows\System32\Tasks\CleanerPro_Start not found.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\CleanerPro_Start" => Key deleted successfully.
    "C:\Program Files (x86)\Cleaner Pro" => File/Directory not found.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{FC863ADF-CE3E-416D-AA38-C222F40C8754}" => Key deleted successfully.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{FC863ADF-CE3E-416D-AA38-C222F40C8754}" => Key deleted successfully.
    C:\Windows\System32\Tasks\CleanerPro_Popup not found.
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\CleanerPro_Popup" => Key deleted successfully.
    "C:\Users\naill_000\SkyDrive" => ":ms-properties" ADS not found.

    ==== End of Fixlog 06:38:58 ====

  6. #21
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Last scans...

    Download Security Check from here or here and save it to your Desktop.

    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:

      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
      • Other Services

    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.



    Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.



    Download Sophos Free Virus Removal Tool and save it to your desktop.

    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program

  7. #22
    Join Date
    Jan 2014
    Location
    England, United Kingdom
    Posts
    92
    Results of screen317's Security Check version 0.99.93
    x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Windows Defender
    avast! Antivirus
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Adobe Flash Player 16.0.0.257
    Mozilla Firefox (35.0)
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbam.exe
    Malwarebytes Anti-Malware mbamscheduler.exe
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast ng vbox\AvastVBoxSVC.exe
    AVAST Software Avast ng ngservice.exe
    AVAST Software Avast avastui.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: %
    ````````````````````End of Log``````````````````````

  8. #23
    Join Date
    Jan 2014
    Location
    England, United Kingdom
    Posts
    92
    Farbar Service Scanner Version: 17-01-2015
    Ran by Sameira & Naillah (administrator) on 20-01-2015 at 06:43:26
    Running from "C:\Users\naill_000\Downloads"
    Microsoft Windows 8.1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Attempt to access Google.com returned error: Other errors
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****

  9. #24
    Join Date
    Jan 2014
    Location
    England, United Kingdom
    Posts
    92
    Sophos found nothing.

  10. #25
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Your computer is clean

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:

    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings


    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    11. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/foru.../#entry3187642

    12. Please, let me know, how your computer is doing.

  11. #26
    Join Date
    Jan 2014
    Location
    England, United Kingdom
    Posts
    92
    Laptop is doing good.

    Thank you for your help.

  12. #27
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Yes!!
    Good luck and stay safe

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