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January 7th, 2015, 08:42 PM
#1
Mouse was dead and then computer failed
My friend's computer stopped working this evening. It runs on Vista Home Premium with an Intel 6400 @ 2.13 GHz and has 2GB of RAM.
When he switched it on, the mouse wasn't working so he couldn't even switch it off, apart from holding in the On/Off button, which he did. When he started it up again it said that it had been shut down incorrectly and it needed to go through an automatic repair routine. At the end of this it said that it hadn't been able to repair the problem automatically. So all he could do was click the "Finish" button, which then shut it down. So it seems that it had got the mouse working but the computer itself was now not working for some reason.
Does anybody have any ideas as to how he might solve this problem please. Thanks.
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January 8th, 2015, 11:31 AM
#2
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January 8th, 2015, 04:17 PM
#3
Originally Posted by jdc2000
Yes, I think it's possible to boot in Safe Mode. I'll look at the links you gave me. Thank you for your help.
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January 8th, 2015, 05:29 PM
#4
If you can boot into Safe Mode, you might be able fix the issue from there, then reboor into normal mode.
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January 8th, 2015, 05:34 PM
#5
I would run a hard drive diagnostic also. UBCD5 has most manufacturer's diags or you can download the individual diags from the hard drive manufacture's website.
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January 11th, 2015, 01:36 PM
#6
Originally Posted by jdc2000
I used the first of these links, which gave me a link where I could download a windows vista recovery disc. I downloaded this (which cost $19.75) and then had to burn it to a CD. Then I changed the boot menu on my friend's PC so that it would boot from this disc when I put it into the CD drive. As the PC booted up I could see by the flashing light that it was accessing the CD to boot up but then the computer just went through the same routine it had gone through when the CD wasn't there so it hasn't helped me with the problem.
When I copied the file from where it had downloaded on my PC onto the CD I just used the mouse to copy it and then pasted in onto the blank CD. Is this the right method to use or do you have to use a special burning program? Thanks.
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January 11th, 2015, 02:03 PM
#7
If the file you downloaded had an .iso extension, then you would need to use something like CDBurnerXP to burn the .iso file to a CD.
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January 11th, 2015, 03:19 PM
#8
Originally Posted by jdc2000
If the file you downloaded had an .iso extension, then you would need to use something like CDBurnerXP to burn the .iso file to a CD.
Ah, thanks. Yes, it does have an iso extension. So I'm guessing that might be why it didn't seem to have any effect when I rebooted with the CD in the drive. I'll try burning the CD again. THank you.
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January 11th, 2015, 09:07 PM
#9
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January 12th, 2015, 01:57 PM
#10
Originally Posted by Midknyte
I would run a hard drive diagnostic also. UBCD5 has most manufacturer's diags or you can download the individual diags from the hard drive manufacture's website.
Thanks for that. Haven't tried it yet as I'm trying other things but thanks for your help.
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January 12th, 2015, 01:58 PM
#11
Originally Posted by jdc2000
Thanks for the links. I've now burned the disc successfully (I hope) and will be trying it this evening.
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January 12th, 2015, 05:27 PM
#12
You should verify that the hardware is good before messing around with software. If the hard drive fails, you'd need to replace it first.
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January 12th, 2015, 07:55 PM
#13
Originally Posted by amgo_gnome
Thanks for the links. I've now burned the disc successfully (I hope) and will be trying it this evening.
Tried to get my friend's PC working this evening by putting in the Vista recovery disk I'd burned from my download. It took ages to go through various checks and after the best part of an hour it indicated that the repair had been done and that I should eject the recovery disk and restart the PC. Only thing was, the drive wouldn't open to eject the disc. Anyway, to cut a long story short, I spent a couple of hours just going round in circles. I managed to get the CD out but then when I booted up it said something about the kernel being missing. In the end I gave up.
On another forum someone had suggested that I press F8 repeatedly after switching the PC on so I thought I would try that. I did this and was presented with a menu of options. One of them was something like 'use configuration of last successful boot up' and this is what I selected. It took me straight into Vista. Anyway, I thought I should check that I wouldn't have to do this every time the machine was booted up, so I shut it down normally and then just started it up normally and lo and behold it behave itself normally and took me straight into Vista - job done. Anyway, thanks guys for all your input.
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