[RESOLVED] Suddenly slow laptop

[hunt_michelle]

I am out of town until a few days into the new year, and I did not bring my laptop, so I won't be able to do this until I get back. I will be inactive for a few days, but just letting you know I am still here!

[Broni]

[Broni]

Still with me?

[hunt_michelle]

Yep! Just got back today - sorry for the delay!

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 04-01-2015
Ran by Michelle at 2015-01-05 00:51:29 Run:1
Running from C:\Users\Michelle\Desktop
Loaded Profile: Michelle (Available profiles: Michelle)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
HKU\S-1-5-21-2676312113-550927975-3917386946-1001\...\MountPoints2: {ae6c060d-cc71-11e3-be9f-089e01ee9948} - "C:\WINDOWS\system32\RunDLL32.EXE" Shell32.DLL,ShellExec_RunDLL E:\start.exe
HKU\S-1-5-21-2676312113-550927975-3917386946-1001\...\MountPoints2: {c48b08a5-6dbd-11e3-824e-806e6f6e6963} - "D:\NursingVideoSkills.EXE"
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-2676312113-550927975-3917386946-1001 -> {F4ED0519-C584-4DDA-BE93-FA0B93D040F6} URL =
FF Plugin-x32: @oberon-media.com/ONCAdapter -> C:\Program Files (x86)\Common Files\Oberon Media\NCAdapter\1.0.0.14\npapicomadapter.dll No File
S1 aswKbd; \??\C:\WINDOWS\system32\drivers\aswKbd.sys [X]
S0 RapportKE64; System32\Drivers\RapportKE64.sys [X]
C:\Users\Michelle\AppData\Local\Temp\dllnt_dump.dll
C:\Users\Michelle\AppData\Local\Temp\Quarantine.exe
C:\Users\Michelle\AppData\Local\Temp\sqlite3.dll
AlternateDataStreams: C:\ProgramData\TEMP:4E35BCF6
AlternateDataStreams: C:\Users\Michelle\SkyDrive:ms-properties

*****************

"HKU\S-1-5-21-2676312113-550927975-3917386946-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{ae6c060d-cc71-11e3-be9f-089e01ee9948}" => Key deleted successfully.
HKCR\CLSID\{ae6c060d-cc71-11e3-be9f-089e01ee9948} => Key not found.
"HKU\S-1-5-21-2676312113-550927975-3917386946-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{c48b08a5-6dbd-11e3-824e-806e6f6e6963}" => Key deleted successfully.
HKCR\CLSID\{c48b08a5-6dbd-11e3-824e-806e6f6e6963} => Key not found.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive1" => Key deleted successfully.
HKCR\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A} => Key not found.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive2" => Key deleted successfully.
HKCR\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => Key not found.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive3" => Key deleted successfully.
HKCR\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524} => Key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive1" => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A} => Key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive2" => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => Key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive3" => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524} => Key not found.
HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.
HKU\S-1-5-19\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.
HKU\S-1-5-20\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.
"HKU\S-1-5-21-2676312113-550927975-3917386946-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{F4ED0519-C584-4DDA-BE93-FA0B93D040F6}" => Key deleted successfully.
HKCR\CLSID\{F4ED0519-C584-4DDA-BE93-FA0B93D040F6} => Key not found.
"HKLM\Software\Wow6432Node\MozillaPlugins\@oberon-media.com/ONCAdapter" => Key deleted successfully.
aswKbd => Error deleting Service
RapportKE64 => Service deleted successfully.
C:\Users\Michelle\AppData\Local\Temp\dllnt_dump.dll => Moved successfully.
C:\Users\Michelle\AppData\Local\Temp\Quarantine.exe => Moved successfully.
C:\Users\Michelle\AppData\Local\Temp\sqlite3.dll => Moved successfully.
C:\ProgramData\TEMP => ":4E35BCF6" ADS removed successfully.
"C:\Users\Michelle\SkyDrive" => ":ms-properties" ADS not found.

==== End of Fixlog 00:51:30 ====

[Broni]

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
  
  
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Download Sophos Free Virus Removal Tool and save it to your desktop.

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View log file... (bottom left hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program

[hunt_michelle]

Security check wouldn't run, I got an error saying unsupported OS. Sophos found no threats, and here is the FSS log.


Farbar Service Scanner Version: 21-07-2014
Ran by Michelle (administrator) on 05-01-2015 at 22:35:51
Running from "C:\Users\Michelle\Desktop"
Microsoft Windows 8.1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

[Broni]

Reading my instructions carefully usually pays off...

NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

[hunt_michelle]

Results of screen317's Security Check version 0.99.93
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
avast! Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Adobe Reader 10.1.13 Adobe Reader out of Date!
Google Chrome (39.0.2171.71)
Google Chrome (39.0.2171.95)
````````Process Check: objlist.exe by Laurent````````
AVAST Software Avast AvastSvc.exe
AVAST Software Avast ng vbox\AvastVBoxSVC.exe
AVAST Software Avast ng ngservice.exe
AVAST Software Avast AvastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````

[Broni]

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

=================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/foru.../#entry3187642

12. Please, let me know, how your computer is doing.

[hunt_michelle]

All is well again, thank you!

[Broni]

Way to go!!
Good luck and stay safe